Boost Mobile

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There Is Absolutely No Way To Reach A Live Person, If U Try To Report Your Phone Lost/stolen, They Ask You For Your Pin, And If You Don't Remember It, They Offer To Send You The Pin In A Free Text Message To Your Phone....wtf?????? It's Lost/stolen!!!

Anonymous 5/17/13 2:50PM

they suck im going back to virgin mobile!!!!!!!!!! i can never actually talk to a real person they are a scam SCAM SCAM SCAM i hope boost goes out of buisness. how do i get my money back

mandy 5/10/13 3:10PM

This is by far the worse customer service I have ever been witness to. I just wanted to know why someone is using my email adress when I don't have boost. I tried to call but I guess boost doesn't hire live people. I was planning on switching carriers next month...it damn sure won't be boost.

Anonymous 5/8/13 6:40AM

hi there i´ve been trying to use the service for more than 2 weeks and still not working,i´m really fustrated and i´m about to contact bbb to report this company.cust services is not that bad but the actual service sucks!!,im unable to use data and when i´m trying to make a call it keep saying that i´m not allowed to dial from this phone,this is ridicolous.i was able to use the phone fine for a long time,but now since i upgraded it it´s coming up with this issue,man this is crazy.!!

WHL.

Anonymous 5/7/13 3:21PM

Warning! Do not use Boost phone service.Their products are poor and the customer service is even worse. When my phone was not working, I was told to send it in to be tested and that it would take one to two weeks to get it back! When I asked what was I to do without a phone for two weeks, I was told to buy another phone! They would not give a loaner phone
or refund the money if I purchased another phone while mine was was being repaired.The customer service reps are located in the Phillipines or Dominican Republic . They have limited ability with the English language. They are trained to follow a script. Anything beyond that there is no comprehension!










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unhappy customer 5/5/13 7:49PM

Alrighty I understand everyone is frustrated and not very many people are aware of what is going on with the network and the reasons behind the phone issues well I'm hoping I can help I've been an employee for a couple of years now and a customer for approximately 10 years now so I've been in the place where most of you are and I would like to help I would like to post my company email but will not risk getting in trouble from work but I can post one that I made in the hopes of helping and in the hope of me not getting in trouble so if you have a question or concern please email me and I would be more than happy to help. I figure that if the customers at my store that I manage are far more satisfied with their experience and with my knowledge/help that I could be of help to others that are at their wits end and can't seem to find help maybe just maybe I can make someone's life a bit easier..if you're interested email me and if you live in my are I can give you my store address and I'll be more than happy to help.

Boost Girl That loves to help 5/4/13 11:04PM

I have a phone with you all and have for over a year. But I do not know my account number, what is my account#. I need this information for my family in case of illness or other emergency. Thank you.

Lois 5/4/13 12:23PM

I have had boost mobile since they first started and now I'm having problems with the service. I can never get a hold of a live person, my phone keeps cutting off and searching. I'm going to change my phone service, boost mobile sucks!!!

Anonymous 4/30/13 5:14PM

I almost joined Boost Mobile but, so glad I didn't. A few of my family members have boost. My 12 year old niece has a Samsung Galaxy S2. We activated the phone and it was confirmed. Tried making calls to no prevail. (1 strike). Was on the phone for approximately 45 mins trying to speak to a "non-existent" customer service rep (2 and 3 strikes) but, instead to an automated man (who was driving me crazy). Finally I started pressing 1's, 5's, 2's, repeatedly. I guess it was fed up with me and asked if I needed a rep to press "0". This is the worst customer service I have ever dealt with. If it was the last cell phone company in the world, I'd rather use smoke signals.

Meshell T Franco 4/27/13 2:05PM

NONE of these numbers get you to a customer service rep. Have had boost mobile for 2 days and not very impressed with NOT being able to talk to a customer service rep. What are they hiding from??????

mont1760 4/15/13 1:59PM