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When I switch my service to the 10G shared plan for my family at a AT&T Wireless store, I got in a horrible place because the place my IPAD on the account but not cancelling my prepaid service on the IPAD at all (though they said they had).
Edward Trice (customer service) went way above and beyond to ensure he corrected the situation with as little impact on me and my time as possible. The Pre-paid /post-paid service should under one customer service control.
All the positive comments below are towards Edward only.
A big thank you to Edward Trice
Twijit 3/10/14 9:41AM
Calling At&t is worst than going to the Dentist. You are put on hold, the reps are rude. I called At&t 9 times on Monday February trying to find out why my bill online has been consolidated into my wireless, home phone, and U-Verse without my authorization.I also wanted to know why my home phone is being charged when i asked that complete choice be cut off. I was transferred each 9 times that I called after being told that I had to go over the issue each time and then being told I would be transferred. I held on the phone on one transfer 27 minutes by a MRS. Padilla who said she was a supervisor. I am now in the process of seeing if PSC can help get my issues resolved.
email@example.com 2/24/14 2:55PM
I absolutely cant stand att any more!!! They absolutely disgust me... wait times on the phone is ridiculous. Calling for the 5th time today.... coroporate isnt any better.... time to wait another 9 mins just to get someone on who just isnt goung to be able to help me.. maybe I should just switch to verizon.
I and my wife are AT&T retirees, both of us were Quality Managers at Headquarters in New Jersey. My issue is that we have terrible wireless service in the area near Springfield, Mo. and for that matter most of SW Missouri. I can see my house from our street and still can't get a connection with my house phone, cell or land line. Why the heck do we have to put up with this situation. I'm pretty sure we can afford to correct this condition.
al markley 1/14/14 5:08PM
'Spend 35 minutes with costumer service and lost contact while readjusting my security password & setting and trying to find out why my service did not work after paying my bill in full last December. When I called back an "Amanda" (do I really believe they use their "real" names) expalined that my phone number and name did not match and henceforth I could not be assisted. She did not care that I was previously talking with a rep…connected to my account. I asked for a supervisor and a Michael Black immediatly and aggressively gave me the run around - short of callingme a liar… I requested that he would read the previous messages on my account and verify I had simply lost contact with the earlier rep - but he was "locked" on being a righteous a-hole. AT&T could not access my account but he would write a note on my account…?! I felt utterly uncomfortable. AT&T's internal policies are to intimidate - understandably some peeps dont pay their bills and hence everyone is treated rudely - Not a very inviting method. The idea that an intern or a grumpy "manager" can make my life dificult at will is shocking. Moody peeps like these employees clearly have no decorum or maybe simply need a hug… and again, they work for AT&T - what drive and carrier goal is that?
chefraphael 1/7/14 12:15AM
it seems that you cannot get the folks in Indonesia to really understand and help you with your AT&T wireless problems at night in the U.S. Constantly getting cut off and they refuse to call you back after you have waited and waited to talk to someone. they do not really care, it seems. But AT&T WILL Take your money every month....! Sorry Customer Support.. Florida Panhandle Customer...
Anonymous 1/3/14 6:44PM
Today, I spoke to a wonderful service agent named Betty, from Kentucky. I must say it was a most satisfying conversation. I found out all the information I needed, I felt taken care of and this was so helpful during this stressful time. Keep up the good work and support people like Betty. She makes ATT look so customer oriented.
Anonymous 12/17/13 1:00PM
I am soooo frustrated with AT&T. Every time I talk to a Customer Service representative, something else gets screwed up. 3 months ago, I upgraded to Uverse internet to get faster speed. Was told they HAD to move my phone and that it would not impact my alarm system. Well, it did. When I called, I was told that I should not have moved the phone. I put in an order to move it back. A technician came out and I thought everything was fixed. They actually just disconnected my alarm system. (My alarm company has since fixed this- I will NOT ask AT&T to do anything I don't have to.) My phone was recently moved back to LAN service, but I lost long distance capability. When I called to fix this, I was told I couldn't access the account until I receive a bill next month with my Customer code. And, they took the account out of my name and put it into my husbands. When I asked about this, I was told they like to have the household "provider" on the account. How sexist! We are equal providers in my household. I would never work for AT&T. And if I can find another option for my services, I definitely will!
LO 12/12/13 10:51AM
To AT&T service rep. who assisted my with go -phone. Have a great week sincerely thank you AT&T
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