AT&T Wireless

Click here to add a comment for this listing.

I have dealt with three (3) AT & T stores, Manchester, KY; Columbia, KY and lastly, Russell Springs, KY. By far, David Godsby at Russell Springs provided the most knowledge about the phones and AT& T service. He understands the frustrations of a phone not working and was willing to trade out for a functioning phone. AT & T does its best to provide phones that are operational, but just like all mechanical and technical devices, things go wrong. David Godsby by far is the most profession and customer service oriented AT & T Representative I have encountered.

Anonymous 5/22/13 9:29AM

They actualy answered the call with AHA TERRIBLE SERVICE!!!!!!!!!!!!!!!

MikeG 5/19/13 1:01PM

I am sooo annoyed by customer service. Att now out sources there customer service to India and Asia. I tried to get someone who speaks Engilsh well. But I had to be transfered twice to speak with the U.S. It took 12 minutes. I am going to leave this company after 17 years due to this outsourcing.

Anonymous 5/15/13 11:55AM

Couldn't be anymore aggravated with att today. I just recently up graded my phone and signed a new 2 year contract. All morning I had been trying to text my mother and it kept saying sending failed. I then tried to access the internet to see if it would let me do that and nothing. So I tried to call my husbands phone and see if it would call him. Scariest thing in the world at this point. My husbands picture is on my contact so it shows up when I make a call. Let me also state that I have had service with att for a very long time and always make my payments early. That being said the phone started ringing and then this recording came on that said something like your calls have all been diverted to att please stay on the line. Then this man gets on the line and says that I have failed to accept the terms and conditions of my contract and if I dont call this number within 7 days my phone will be diverted again. I asked him how they have the right to just turn someones phone off when there bill is paid. He said mam you have to accept the terms and conditions and I asked him why att couldn't just call me for me to accept them and he couldn't answer that question. So because someone didnt do their paperwork correctly had my phone call had been an emergency situation and I was trying to contact a family member or 911 and I would have had to talk to att first for them to let me make my call. This is so nerve racking I hope no woman ever goes through this that is going into labor or something and her husband miss the birth because she didnt have time to talk to att first. This whole situation is ridiculous and we called att back to complain about this system they have and without asking any questions or anything just said well ill give you a $50 credit for the trouble. Money is great but it doesn't fix the problem its just simply ridiculous. definitely going to weigh my options after this contract.

Anonymous 5/7/13 11:24AM

Their customer service has went to complete and total CRAP! Seriously, 90% or better of the customer service agents I have dealt with (whether in store or over the phone) are very unhelpful. If they can't find it in the script they are reading from, then they can't help you. THIS INCLUDES MANAGEMENT. They will be loosing a 10 year account due to the lack of knowledge they posses. If I could get a dedicated service agent, we would stay, but "that cannot be done".

Kim W 5/7/13 8:51AM

Terrile, terrible customer service every single time I call them. I keep getting charged for aps that I have not purchased and I do not even own a smart phone!!! And everytime I call they won't help me because I'm not the account holder. I have to get my elderly father involved. This is ridiculous.

whocares 4/30/13 12:25PM

AT&T is losing my business!!!! I have been a loyal customer and because they changed my plan when I returned from Afghanistan I have to live with it. Well, news for you AT&T, soon I will be a Verizon customer!

Soldier 4/29/13 8:09PM

just got off the phone with them they are really helpful playful and nice (: they even helped me out by taking off 100 dollars off my bill (:" thank you i really appreciate how nice they are '

Ashley'Barbie Serna 4/25/13 8:49AM

agents dont know the process to handle the missing payments / misapplied payments, they just transfer the call from one dept to other.

Anonymous 4/9/13 11:10AM

Thank you, this is great info. I will put this website in my favorits!

Anonymous 4/2/13 2:57PM