AT&T Wireless

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I called customer service at 8:30am and am told that you are closed and to call back during regular business hours of 7am - 9pm - what part of you have been open for 1.5 hours do you not understand?

To add insult to injury, i call the after hours number, and, it too, says you are closed and to call back during regular business hours.

Ed 9/1/10 5:33AM

this service sucks ,i have to drive around town to find a spot to use my cell ,have called twice about this .frist time i was told there was nothing wrong with the service now today they tell me we have a tower down ,sure are slow been a month and i have used my phone very little. the rep told me my contract was up .i might want to check somewhere else, thats what you could read between the lines, also said when the tower was fixed i may still have problems getting service, i only live 3 miles from the tower told her i did not pay part of my bill every month like i was getting in service can anyone reccomend a good company

Anonymous 8/30/10 12:04PM

I received a rebate in the form of a Visa credit card but the date has expired. I cannot access the card or find how to get a replacement since talking to a service rep is not an option when calling the number provided.

Edward 8/27/10 5:28AM

We signed up for ATT uverse in June 2010, it has been nothing short of a mess since day one. They lie, they lie again and then they just over bill you. My husband and I have spent more time on the phone, emailing and to no avail. They know you can never do anything about "what was promised" If you can't get it in writing (email) don't believe it. They have customer service and sales reps sell or promise services or rebates they will never give you. I am so sorry I did not go with my original gut instincts and not go through with this, I even called a week before install to cancel (I had a feeling) and they talked me into a deal that never ever happened. When my year is up I am gone. That includes my cell account I have had over 10 years with ATT, they will lose that business as well. Just horrible that this is going on and no one can do anything about it. Call the phone, they tell you go online, go online you can never find a email funcation, or they tell you to call customer service, it is a vicious circle.

Avonnow 8/23/10 7:22PM

the following is a copy of a letter to AT&T regarding their ultimately successful attempt change a laptop card data plan to one which was limited by 5GB, after having shut off services while we were on a business trip:

Sirs:

To close this file, please be advised that on Aug. 13, we produced documentation showing the subject account was for unlimited data with no reservations by ATT to make any changes. We were shown a data entry by the local ATT representative showing a manual override and unauthorized modification to the account, changing it from it's original terms, to a form of 5 GB limited account.

During the ensuing 20 tel conference among Mr. Gomez, myself, the local ATT rep and you account managers elsewhere in the US, it became clear to the three of us that the account managers were deliberately lying. They were unaware we were seeing the same information that they were seeing.

To her credit, the local ATT rep attempted to get the account managers to state the truth by asking a series of questions. She was clearly embarrassed.

We finally told her to stop and we addressed the account reps directly. We admitted having complete access to our information and being aware of their prevarications. We told them that they were clearly operating on a different set of principles and while resort to the courts was always possible, it made no sense to continue the relationship. The account was terminated and all past due amounts to be waived. Needless to say, they quickly agreed to this.

I can honestly say this was the first time we've been directly lied to by any service company. It was an unnerving experience and we very embarrassed for your local rep.

We will post this experience on the ATT site.

E. Reynolds

EBReynolds 8/16/10 9:45AM

Holy crap att sucks att support said i can go get a different phone cuz the iphone doesnt work rt. now??????? both billing and iphone support at att said to go with another phone maker???? DONT UPDATE THE DAMN THING????

MARK 8/10/10 6:55AM

I have been an AT&T Wireless customer for about 25 years, but current service is AWFUL! The coverage is not as advertised. Failed calls, dropped calls, and weak connections (Can you hear me now?)are all too common. I am looking to change to a better provider.

Bob in GA and Bama 8/9/10 1:12PM

As I was unable to pay the high bills my family plan incurred,I told AT@T that I would pay a monthly payment of $50,till my account was cleared.I told them to suspend my account till then.If I terminated my account in August,I wouldnt be charged an early termination fee.Inspite of my paying them every month,AT@T charged me an early termination fee before August!!!!!!This is the most fraudulent company I have had the displeasure to work with and will tell all my friends and relatives not to deal with this company.Shahana Sattar

Anonymous 8/4/10 9:01AM

Horrible & Fraudulent

I ordered an Iphone on 6/25/2010. Now its August 1 and never received it. When I checked Fedex tracking I saw it was delivered on 7/9/2010 and 'left at front door'.

I tried calling AT&T numerous times on their customer 'service' number. I literally was on hold for over 60 minutes and NO ONE picked up. I cannot call from work and shouldn't have to.

There is NO WAY to contact AT&T by email until you register but the site won't let me register

I will be disputing the entire charge off my credit card

Nick L 30 8/1/10 8:05AM

If you call customer service and get Representative Tina Lewis, HANG UP. She is AWFUL!!!!! No help whatsoever. Will put you on eternal hold.

WISH I COULD SWITCH TO ANOTHER 7/29/10 3:34PM