Netgear

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No assistance whatsoever. I needed help setting up my netgear router after it was disconnected (we switched internet providers), and because the router is no longer under warranty, my only technical support options are to email them or PAY for assistance.

Anonymous 9/17/09 9:03AM

100% completely useless. I called for a simple password reset because I forgot my old password since I haven't used my router in a while and they seriously couldn't even help me with that. Don't even waste your time trying to call them.

sox09 8/17/09 5:44PM

I originally called for tech support on 7/7/09 to install my wireless router. The tech (#1855) was very helpful in resolving my problem and said that I have 90 days for free warranty support.

Today, 8/13/09, the tech (#2488) would not give me any support over the phone. He said I had an older product and that I got my one complimentary call on 7/7/09. I asked to speak to his manager, but he was conveniently in a meeting. I just received this product (shrink wrapped) in July. I'm very disappointed in the lack of customer service.

customer #8922983 8/13/09 5:15PM

HORRIBLE CUSTOMER SERVICE COULD NOT UNDERSTAND WHAT I WAS BEING TOLD. hUNG UP ON SERVICE AGENT WAS NOT GETTING ANYWHERE. VERY STREESFULL, STILL NEED TO FIX MY SYSTEM BUT DO NOT WANT TO CALL BACK...

wgstitely 7/29/09 10:40AM

I've used an excess of 350 minutes of my personal cell phone minutes attempting to resolve a (wireless router) connection issue. The help staff, in India it appears, has very little, or no inkling on how to resolve a simple problem.

In many cases, the staff asked my opinion as to what the next step should be. Since this morning, after two case numbers, and 172 minutes, including a long conversation with an 'advanced' support member, the issue remains unresolved. One of the helpline staff put me on hold, and never returned. After 16 minutes of dead air, and numerous 'Are you there?' I hung up. Another team member put me on hold nine times while she consulted with her associates, and was still unable to come up with an answer.

I am extremely disappointed with NetGear, and will never again purchase a NetGear item, and my humble advice is to run from their products.

jh737 7/16/09 9:33AM

The earlier comments almost discouraged me from calling, but I'm glad I gave it a shot.

The Asian Indian guy I spoke to used perfect English with hardly any accent, AND, he quickly fixed my problem (I found out I needed manual configuration of my wireless router on a Vista 64-bit PC, because the install wizard won't work.)

Jen S 7/7/09 4:36PM

I am a people person. And i hit a brick wall when i called them. I felt like slamming my head into the keyboard while talking to these people. Its sad because Indians are not like this at all. But these outsource Indians are really killing their reputation. They offered to sell me a warranty so they can fix my issue for 99 dollars. My router cost 99 dollars. . . Where is the justice?

Turbofox 6/24/09 9:24AM

these guys suck.
you wait to long.
They barely speak english.
They cant help you
try to sell you simple tech service that they should provide free.

DONT BUY THEIR CRAP

Anonymous 6/12/09 8:59PM

i was on hold for a half hour

Anonymous 6/10/09 6:42AM

The help-line person was very polite and pleasant, but I received no substantive help at all, loading my wireless router and connecting it to my laptop. At one point, the instructions I received actually locked up my computer!
I eventually was forced to hire someone to come to my home and sort out the problem. The router would not accept the MAC address or any registry information, and had to be loaded manually.

Smokey 6/2/09 8:34AM