XM Radio

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I traded in my 2007 Escalade for a 2013 Chevy Silverado pickup last Saturday and need to have this changed to my new truck. How do I do this?? The new radio number is I just got the Sirius radio back after closing the account for a short time. The old radio number for the Escalade was 40KJL0CN. I would like to have this transferred to my new radio,which I have additional time on since it is new. Thanks , Carol Chambers The new radio is

Anonymous 6/5/13 9:39PM

I called to renew my radio service.It was taking so long that I said, just do not complete this, I will send a check and I did. Sirius Radio went ahead and charged $65.96 to my master charge anyway. I sent a check in to them, not knowing that they had done that. Now, they have my check and charges to my Master Charge account and never turned on my radio service. I called to get it straightened out and had the same thing happen as all the other complaints listed. The person on the phone just kept repeating the same thing over and over like a robot, not solving the problem. I asked for a supervisor and he would not put one on. Then he put me on hold and hung up. I called back, got a woman. Since they couldn't fix the problem, I asked for all my money back and canceled everything. So, Where is my money?
You could credit it back to my master card immediately. Why haven't you. What about my check. You could return it. Why don't you. I paid twice and you won't resolve it or give me the service I paid for.I thought my call was recorded. Can't you take a look at that??

Anonymous 5/23/13 1:03PM

YES, - HORRIBLE customer service. I'm on my 3rd call now in 5 min- 1st one disconnected us then 2nd call - repeated everything again - and she transfers me to a Spanish speaking person - who knows why- now asking for supv. No one is AMERICAN that speaks ENGLISH. Even in past - worst cust. service anywhere. I've also been on with them for 30-45 min at times. They are very aggravating - and yes, they auto renew you - will not refund your $$ if you cance - they want to keep on your account.

elaine 5/13/13 11:37AM

I refuse to speak with any of the Asian or Phillipine boneheads as they speak english in broken handwriting, and are just plain stupid.
When I asked for, and then demanded to speak to a U.S. based listener care rep, I was refused. When I asked to speak to a supervisor, I was told I could deal with the person handling the call or no one at all. When I told that person that if I was not connected to a U.S. rep they would lose my business, I was told they didn't care. Then the Phillipine rep told me that she thinks Americans are arrogant. I agreed with her, but added that at least we had earned the right to be. And, that was part of the reason she wasn't speaking Japanese.

Anonymous 5/11/13 9:41AM

Your product has less value than it has had in the past. The older we get the less time we spend in our vehicle. At 1/3 the price it doesn't offer us the value you apparently think it is worth.

When I call I will deal only with a USA located person.

xm-5031466721 5/8/13 11:04AM

I made a comment and was told it to large for the comment even though it didn't stop accepting the comments.

Anonymous 5/4/13 10:47AM

Your customer service is terrible. I purchased a Sirius table top radio recently from you, have had to call 3 times in the past two weeks, lose service. Today spent 15 minutes on phone first with Victor, who could not help, then Islam who was hopeless and could not help, he transferred me to the next step, she asked my telephone number I gave it, then was disconnected, she did not call me back. This seems to be the procedure, go to a couple of techs, then get
disconnected, I am getting very fed up with it all. By the way radio is still not working. Nancy Larson tel 650 349 0941, email r.larson@att.net

larson0941 5/1/13 7:50AM

I recieved a past due letter in the mail today. my due date is may 8th. I called listener care and asked why I received this letter with no satisfaction. this lady was obnoxius and very not qualified to answer my question. she just kept repeating the same things over & over. would not let me speak to anyone else. kept me holding on the line. when she cme back she started the same things again. I am considering cancelling my subscription because of very poor customer service with people that just dont know what they are doing. very frustrating.

da4de 4/30/13 10:14AM

Why is channel 103 SEX Talk on you list of stations? It is gross!!! I called to have it blocked and it did not happen!!!!

DEDE 4/24/13 2:06PM

You should not call people at work. I have asked you several times to call home number after 6 during the week.

Anonymous 4/1/13 4:03PM