Washington Post

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Connection is bad, obviously an international call. Basically, we've had about 60% paper delivery, with 4 missing papers in the last 2 months.

elster 5/5/13 7:04AM

I tried to cancle my Sunday subscription today. I immediately discovered I was speaking to someone in another country. (The first "turn off) They could not confirm my credit card cancelation by e-mail and the refund amount changed three times in less than two minutes (depending on the Supervisor vs.the first person I spoke with. They spoke too fast and were very anxious to get me off the line so that I couldn't ask the questions needed to complete the transaction and be sure the refund would be the amount charged to my card! MAKE SURE YOU GET THE EXACT REFUND AMOUNT THAT WAS CHARGED IN WRITING OR YOUR REFUND WILL BE LESS THAN YOU WERE CHARGED!! I needed to be very assertive (not obnoxious) to have a confirmation e-mail sent with the exact amount in writing. I will never order another WP on my card again.

Anonymous 4/29/13 7:49AM

Been a Post customer for many years. Did not receive a newspaper today which is important today for Giant Food's gasoline discount coupon (300 points today only).

Tried to call Post but it was after 10:00. Tried to call delivery person at home (Bill Moore) but his phone number is no longer in use. He lives near me. Went to his house which has a sign Beware of Dog No Trespassing--not very inviting. You can tell him what he can do about any future tips.

Anonymous 4/24/13 2:46PM

I have been a regular subscriber for a long time, and receive email postings daily, but when I try to use the on-line method of recording a vacation stop, the system never lets me use the password I have set up and I have to go through the whole process each time. Why can't you keep a record of your subscribers information. It is so frustrating. When I register vacation stops by phone, the delivery often continues. It is very, very poor quality. I have to have neighbors check to keep papers (which I have cancelled) from piling up. Is there no way to contact the delivery person directly? You really need to improve this. It has been years of poor quality for this process.

Anonymous 4/5/13 10:42AM

Unfortunately, as rather new subscribers, we are unhappy about the delivery service. Our Sunday paper is thrown in the street or in our lane. This past Sunday we had no paper delivered. There should be a box installed at the end of our lane---as there is for other subscribers in our neighborhood. We are cancelling our service!!

A Sento 3/20/13 5:52AM

...and here I thought it was just me! I always manage to suspend delivery of the NEW YORK TIMES in about one second on-line, but I always have trouble figuring out how to do this with the Washington Post. I've been trying to do it for about 15 minutes this morning, and I'm about ready to call; but sometimes in the past when I've called, the delivery has NOT been suspended...why is this system so terrible?!

Anonymous 2/28/13 6:58AM

also have problems with suspension of service (temporarily) and delivery of sunday paper (the saturday part). no notice by email, no phone service to complain available either.

clo 1/19/13 10:20AM

I very much regret that I have to echo the comment made by an anonymous subscriber on Novermber 26th: the service that the Post supposedly offers to suspend delivery while subscribers are away is clearly not functioning and this failure is generating security risks for subscribers.

The Post claimed that it had no record of my order to suspend delivery, even though I had noted for my records that the order had been placed by phone last month. As a result, over two weeks of papers had been delivered during our absence from home. If we had not also arranged for a friend to check our home from time to time (and put items left on our porch inside our home), our absence would have been clearly noticeable to potential burglars.

The similar comments provided by other subscribers indicate clearly this is not an uncommon problem for the Post. If it is not rectified -- and soon -- it may well impact negatively on the paper's circulation and thus on its advertising revenue as well.

Message to the Post's Circulation Department: shape up!!!

Anonymous 1/6/13 9:54AM

I would like you to STOP leaving the free Sunday suppplement on my driveway. I just throw it away and I'm tired of you junking up my yard. 3301 Prosperity Ave, Fairfax, Va.

I put a big sign out this week saying "NO PAPERS" but your delivery man apparently can't read or chose to ignore it. If delivery continues, I'm going to go out in the morning when he comes and jamb it up his tailpipe. Please, please, please no more papers.

Please see that the correct office gets this comment. Thank you.

dont have one 1/5/13 11:25AM

Requested my home delivery be suspended for 10 days while on vacation; I returned home and found 10 days worth of Washington Post newspapers in my drive-way. This is a clear indication to a home burglar that no one is at home. I am going to try this service one more time and if it is not rectified I will stop taking the post and start taking the Times.

This is a lack of customer service....WAKE UP DISTRIBUTION CENTER. Losing customers will eventually be a lose of jobs!!!! your call...

Anonymous 11/26/12 9:40AM