Shaw

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How do you figure l should phone Shaw and complain about my home phone when it isn't working lmao. Been out for over 24 hours

Kathleen 4/17/13 4:37AM

I have had Shaw for about 10 years. Shaw initially and for many years was highly satisfactory. But in the past year they have not been satisfactory at all. In fact they have been poor. Their technicians generally are good, but recently when I phoned and describe the problem I am having I am told that they will phone back. They do not phone back. I have wireless and I was told initially there was no further charge for this service, but they tacked $4.95 for on my bill. I would like to know why. I have two computers that have wireless capacity built in. My third computer, a p.c. has belkin. The third I have complained numerous times that the wireless does not work and was told that they would call me back and yet no one called. I have to fiddle with it to make it work.I work in the early hours of the morning, but often the internet is down. It it a real problem. I do not like it and it is difficult to tolerate so that I am looking for an alternative server. They have our t.v., our internet.

Anonymous 2/24/13 11:11AM

Its unimmaginable just how badly corrupted Shaw can be?... and still operate? After reading the other negative comments, from so many dissatified customers, I'm now in the
same catagory. Each one of those negative comments towards Shaw's ill service, or no service, applies to my experience and dissatisfaction as well. Is there another corporation in all of Canada, or even North America, as bad and inept in dealing with their customers as this one is?
Shaw simply does not respond to its Customer's for service as any responsible corporation would strongly endevour to do. One has to ask, does Shaw even care? Because of all those negative comments from so many dissatisfied Customers it would appear that Shaw certainly doesn't!

Metro 12/13/12 6:07PM

still wait for custumer service to call she said she will call in 20 minutes about two hours ago

Anonymous 10/31/12 4:01PM

Another unhappy Shaw customer. A have a problem with my solid wood floors; they are cupping. Their subject matter expert came to my house and concluded that no evidence supported an issues on the environment or installation antd they he would go back to write up a report to recommend my floors be replaced. After an extended time period and my constant followups, a claim report was sent to me stating, not their problem.

Really? 10/26/12 5:30AM

Your customer service is horrible!!!!! and your tech/ help dept is worse & very rude They do not answer your questions they try selling you a $300.00 full computer tech to repair your computer (i think it's a scam)
When you finally get through to a live person!!!! I am going to cancel Shaw and tell all my friends & family who may be on Shaw what a farce SHAW is......

Very Angry Shaw user ! NO MORE! 10/4/12 3:21PM

Shaw is alful..They took two hrs to finaaly get someone who could answer a question...correctly, for me..Managers are rude and dont care and the staff is worse. I cut back on my shaw, so the free box was no longer VALID and to keep it, they would have to charge me for something they GAVE me. Not once did they tell me that I could change my channels around or add, or take away! Call number two..too see why, after a 2 hr plus FIRST call, that NOTHING was changed..they are rude and useless..net cards, and movies on line with TELUS!!!! see ya SHAW!

Tammy 9/24/12 4:25PM

I had my Shaw cable hooked up in September of 2011, My first bill was 371.00 I took about 1 1/2 hours waiting on the phone to talk to the billing department. They said I had a overdue bill of 32.00 when I asked what the other charges were for. They could not explain my bill so I asked what my monthly charges were, I paid the 32 and the monthly fee. The next month I get an outrageous bill for two hundred and something. I finally phoned them back, wasting more of my time and told them that if they could not get it right next billing they could come disconnect. Finally they got it right. Imagine how many old people get sucked into paying way to much and Shaw says not a word unless caught even then they just want to credit you instead of returning your money.

doug 5/29/12 4:29PM

I contacted Shaw a month ago to have them disconnect their "service" on the 26th of April as I got a better deal with Telus. They said that they would send me a box to return the receiver and remote and then I would get a refund for my prepaid monthly bill. Well, I called them tonight to say I still had not received the box and was told that since my account was closed I had to get my own box and send it to GOD knows where.They said because my account was closed as of last week they couldn't help me. I guess they were hoping I forgot about the receiver and theycould keep my money!!!! Is this good business now in the 21st century!Shaw---never again!!!!!

Anonymous 5/7/12 7:48PM

I am very upset with Shaw and have switched providers. Losing Inet connection in the middle of bank transmissions, inability to get connected many times for long periods of time. The worst is the holding for "days" to speak to someone, getting someone who cannot help, they answer the phone after me waiting and then put me back on hold for "days" again. What is with that.
Not Happy

Anonymous 3/26/12 12:04PM