Embarq

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Your web site says, "To reach a live person, Press 1, then Press 2, then Press #." It also claims to be active 24/7. Well, following directions gets you a recording that says the office is closed and then disconnects the call. Apparently, I managed to call outside the 24/7 window! Congratulations on having established your service department outside the laws of particle physics and quantum mechanics. You might get a Nobel prize for this. Now if you could only repair the line to the house and restore phone service.....

Anonymous 1/20/13 4:55AM

This is the second night I tried to get help with my email. Both times the message said that it would be more than 10 minutes. Last time I waited 20 minutes and finally hung up. I am now waiting on hold and will hang up again as soon as I am finished writing this message. This is really pathetic customer service. I am going to have to reevaluate my telephone and internet service.

joangengaro 12/30/12 6:48PM

I'm being harassed by the company about having a bill and I've never had they're service. They are trying to tell me that I have a bill from 2005, and like I said, I never had an account through them.....I had vonage for a phone service then.

Tine 5/22/12 4:32PM

^THe ServiceSucks!!! Call back Monday? I need tech help with a live english speaking person NOW!!!!(saturday!)

Contact help/Embarq 3/31/12 7:21PM

in the last couple of weeks, my emails from my gmail account have been bounced back from my embarq contacts...what can be done to fix this? one is my book agent and the other is my publisher, so U can see, it is important to get this cleared up...thanks

Anonymous 1/17/12 10:03AM

Called their 888 number and reached a very helpful agent. Thanks Jason!

Anonymous 12/1/11 12:54PM

Never been a customer but was put in collections and is now on my credit report.Didnt know what kind of business this was, when I call it is a furniture company in Texas who is not very happy with them giving out their number. Hope I never have to deal with them....Jerry

Anonymous 7/14/11 12:40PM

I have been hung up on twice already and this is the first time I have ever called. What a poor introduction to this company. Very unprofessional and rude.

Anonymous 5/17/11 7:51AM

Embarq is the WORSE internet provider that I have EVER dealt with in my entire life! EVERY single DAY I lose internet connection 20-30 TIMES!!! Sometimes its just for an instance BUT it is enough to kick me offline and ALL my online classwork is LOST!!! I have actually had to QUIT ALL MY ONLINE CLASSES simply because of their EXTREMELY POOR(and I'm being very nice here)service! The only reason I have not quit them is because internet service is included with my rent! However, due to the many complaints of the other tenants also, he is canceling their "so-called" service!!!

Sheryl 11/6/10 5:11AM

how are you going to help somebody and your office is close this is the worst internet provider yet. Its to the point where they don't care what people say on there page

chris 10/8/10 5:55PM