Cox

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This company really sucks. We use it at work and the internet goes down almost daily. Our fax machine hardly ever works and even though we are a business and rely on our fax machine they take several days to send a tech out for a quick fix. Being stupid I decided to get my own internet through this company. I told them when I set it up I had direct tv. They told me to do a self install. They sent some guy out to climb the pole across the street and he never even came to my house. Needless to say the self install never worked and I had to call for a technician. This was on a Sat. and they didn't get anyone out til Monday. I missed the techs call by 1 min. and I tried to call him back about 2 dozen times and he would not answer. So then I call the main number and I am left on hold for an HOUR!! Then they say i'm sorry ma'am but he got sent to another job. What a joke!! How did he get another job in 1 min!!! So I told them I wanted to cancel. I never even had internet one day!! So now I am getting nasty collection calls everyday for a $30 bill. They say I have to pay for the month even though I never had service. This company is HORRIBLE!!! I will NEVER EVER DEAL WITH THIS COMPANY AGAIN!!

Angry Customer 2/5/13 8:57AM

Cox web mail has been down since Friday. Website now, Monday morning, says all web mail has been restored and everyone can send and receive. Whoa. That's a big lie. I called a tech and he said everyone is still down. Is this an attempt to make us feel better by putting out something so untrue? Doesn't work here

Anonymous 12/17/12 6:42AM

I had phone and cable service with Cox. Both phone and cable went out on 09/10/12. After threating to cancel since I didn't have service anyway they sent a tech. He was pleasant and temporarily fixed the problem. He said there was water in the cable line and it would have to be replaced. He said he had scheduled that for me and I would be contacted. Cox added a $30 service call to my bill and I had to call and complain. They said sometimes the computer automatically generates a charge -- ya right. Someone put some orange flags in my lawn a week later. Then on 10/20/12 my service went out again. Cox had 40 days to correct this problem and didn't. I tried to cancel my service via chat and they said I had to call. I called and miraculously the service to replace the cable was scheduled for Saturday 10/20/12 up to 19:00. That was a lie. It was a Saturday and I had not been previously contacted to lay the new cable. They knew nobody was going to come out, it was Saturday and Nebraska football was on. Waited all day Cox just wanted to keep stringing their 35 year customer along until Monday or whenever. I used their chat at 18:15 since I didn't have phone service and their rep still said someone would be out, knowing full well that was a lie. I had to use the chat because I can't call when my phone is out. I never needed a cell phone until now. Cox's reps are trained to lie and keep asking the same questions over and over. I chatted back at 22:00 and their useless rep said there was an outage in my area and that was a lie since I was using a Cox WiFi from a neighbor to chat. I went to Walmart to buy a phone and somebody had stolen 4 of the models I wanted to buy so I couldn't even get a phone from Walmart. Giving up I chatted back to Cox requesting a service date and then they said their computer systems were down. I would have to call. Bottom line is they had 40 days to fix a known problem and could careless about providing service. I should have rode their repair people to replace the cable but I trusted them to do their job what a mistake. Cox trains their people to lie and they don't let their people use their brains you'd have better luck dealing with an automated computer or an offshore customer support. It appears they have prevented me from viewing my bill online as well. Wow like that's going to bother me. I feel sorry for Cox customers and for Cox's employees who have been zombie-atized. Cox the company DUMB customer support DUMMER.

anonomous 10/21/12 6:10PM

Beware!!! Cox Cable service is pitiful. I have had cable TV service with several purveyors over the years and Cox is far and away the worst of them all. The DVR continually screws up during playback, freezing and then jumping forward, or refusing to play at all. What is worst is that this is occurring during football season. Despite their bragging on themselves, they are the most backward and unreliable cable TV service on the market. Do not waste your money. The exectuives that run this firm have to be the laziest and most incompetent of any in the business. Earn your pay!

Coxsucks 10/20/12 5:17PM

Does anyone even work there? Tried for 50 minutes just to cancel service because I was moving. Kept getting disconnected. Going to walk into the store and throw the cable box on the floor and say cancelled! Then I'm going to report them to the BBB and tell my credit card company not to honor any more payments to them. It'll be a lot easier that way than to actually call and get anything done. BTW, they do not let you cancel online. That should be illegal in this day and age.

Anonymous 10/11/12 9:19AM

I have never been more unhappy with a service. I am a college student taking online courses and am constantly having to reset my router because it will randomly quit at different times of the day (almost every day.) I call customer service and they turn me away every time telling me the connection looks fine over the phone. When I finally am able to get an appointment they can never make it until 3 days later and majority of the time will cancel telling me again my internet connection is fine. I would not be using their services but my apartment complex requires we use it. If you can help yourself I strongly recommend using a different company for your internet.

Anonymous 10/9/12 12:02PM

I am in las Vegas Nevada I pay a lot of money to a company who could care less. My picture is bad from tiling and picture freeze. I call service they reboot my system and now I get about 5 seconds of tv then nothing for a minute then 5 more sends of tv. In other words I am paying over 200 a month to not watch tv What a horrible and customer service un friendly company. If I provided service like this where I work I would be fired no questions asked.

EQTW 9/22/12 7:27PM

I used to work for them. Was a good company until corporate headquarters took over. I was able to work with customers looking to save money and get a better bundle. That changed when corporate took over meaning that any discounts given to a customer impacted our paychecks. So giving a 30 dollar discount meant 30 dollars came out of my paycheck directly. There were many customer call backs because reps decided how much they wanted to discount and were pushed to upsell customer looking to lower bills and then give a discount when customer resisted. Made for a very long day of dealing with understandably irate customers call after call. The renewal letter mailed to customers mention cash back provided they pay double each month to get a pittance of a monthly bill credit. I didn't agree with this ever changing work environment that caused 1/3 of my department to go on stress leave. It's sad when my co-workers and I compared which anti-anxiety drug worked best. Everyday a new policy would come up or there would be a billing error, or some glitch that caused more customer callbacks. Its become quantity of calls handled rather than quality. It bothered me that I couldn't save long term(30+ yr) customers from cancelling. I was let go because I couldn't live with myself knowing I was ripping people off. Now I am a customer and getting ripped off! Switch when you can to someone else from not your friend in the digital age. I miss my co-workers the most.

Anonymous 8/22/12 8:49PM

DON'T get ripped off by COX. We were scammed good by COX. We called them about returning a modem that we got from them because we had purchased another one on our own. They told us no need to return it because we already purchased it and we owned it. They would not even service it because we owned it. Again when we were getting ready to move we asked them about returning it again, they said yet again that there was no need because it belonged to us. After we moved and cancelled service they send us an additional bill of $80 for that modem that we threw away because twice before they did not want it back. Now it is going to be a fight in which I will be filing a complaint with the Oklahoma state attorney general over. Watch this company because it is a shady company!

hreneigh 8/21/12 12:04PM

I left an Internet inquiry about my phone being out of service. I was gone for 4 hours and no response upon my return. Now it is 3 hours later and I got this page.

By the way, the 855 number above is no good. I looked up Cox in the 623 area code (where I live) and I got a response immediately.

The problem still hasn't been solved but I will be getting a personal service call if they can't do it remotely. Hector, the rep I spoke to on the phone, was very helpful.

Anonymous 8/14/12 3:14PM