MasterCard

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Nor can you send them an email. FRom their website it looks like they will only accept phone calls, and there record here is evidently dire.

Nulat 10/7/09 6:46AM

on hold with customer servive for 15 minutes now so i had plenty of time to tell everyone how poor their service is

Anonymous 7/26/09 7:59PM

After being transferred many times trying to find out why my card was not being accepted I was finally given a phone number to call only to find out they weren't open. I wasted two hours trying to use my card and another hour finding out nothing.

Anonymous 3/14/09 2:18PM

February 11, 2009

Capital One:

As one of your customers, I was amazed to find out what type of customer service your company has to offer. I have never in my 49 years experienced such a lack of concern when my husband and I asked for your assistance on a disputed charge. We have been transferred repeatedly, screamed at and hung up on, transferred to supervisors who can’t even speak English.

We have been trying to resolve a charge dispute which happened on December 2, 2008. After numerous attempts, filling out forms, faxing and mailing, long phone calls, and so on, the problem is still not resolved. On January 27, 2009, the charge was put back on our charge account with Capital One. After another 2 hour phone call and 4 or 5 transfers to different people, and being hung up on…the charge still remains.

My husband, Michael, spoke to a company (Prestigeman Management) via the phone about purchasing “business leads” as he is a financial advisor. The conversation was something to this effect: The company said give us your credit card information and we will fax you a contract with a sample of our “leads” (which we never got) and then if you agree to and sign the contract, we will send you “leads” on a monthly basis/charge. Again, we never got anything from this company after telling them that their contract was a gimmick and we refused to sign. However, the company, without authorization for a specific amount, charged us anyway to the sum of $275.00. The company, Prestigeman, has an “F” rating with the Better Business Bureau with many, many other complaints of fraud and deception.

We just don’t understand why we, as your customer, should have to defend ourselves to you. It seems like you are representing the fraudulent company instead of us, your customer. I have never in my life refused to pay a bill that I owed. My husband and I feel like we have been placed in the position where we have to defend ourselves against trash companies who take someone’s money and give no product in return.

Why is it that we should continually have to fight for this charge to be removed? Where is your loyalty to your customers? I have attached documentation from the BBB that will support my claim that Prestigeman is a fraudulent company with an “F” rating. I have attached my original form that you asked me to fill out. My husband and I have done everything that we can possibly do to prove that we did not get a product in return for the charge; we never authorized a charge in that amount; and we never signed an agreement with the company.

Thank you for your assistance,

Pamela L. Denniston
63204 Logan Way
Bend, OR 97701

Pam 2/11/09 3:03PM