What number do you need?
  Blog | About Us | Contact Us | Videos  
 

MasterCard

www.mastercard.com
Find contact information for MasterCard customer service and technical support below. While here, don't forget to rate your customer service experience, add comments and find the latest MasterCard customer service news.

Customer Service

Phone:
800-622-7747

How to reach a live person:
Press 1 for English

Press 0 until transferred. Took me two times.

Hours of Operation:
This information has not been added.
Click here to update this department.

Email:
This information has not been added.
Click here to update this department.

Customer service link:

Description:
This information has not been added.
Click here to update this department.

SocialTwist Tell-a-Friend
  User Comments  
Click here to add a comment for this listing.

Nor can you send them an email. FRom their website it looks like they will only accept phone calls, and there record here is evidently dire.

Nulat 10/7/09 6:46AM

on hold with customer servive for 15 minutes now so i had plenty of time to tell everyone how poor their service is

Anonymous 7/26/09 7:59PM

After being transferred many times trying to find out why my card was not being accepted I was finally given a phone number to call only to find out they weren't open. I wasted two hours trying to use my card and another hour finding out nothing.

Anonymous 3/14/09 2:18PM

February 11, 2009

Capital One:

As one of your customers, I was amazed to find out what type of customer service your company has to offer. I have never in my 49 years experienced such a lack of concern when my husband and I asked for your assistance on a disputed charge. We have been transferred repeatedly, screamed at and hung up on, transferred to supervisors who can’t even speak English.

We have been trying to resolve a charge dispute which happened on December 2, 2008. After numerous attempts, filling out forms, faxing and mailing, long phone calls, and so on, the problem is still not resolved. On January 27, 2009, the charge was put back on our charge account with Capital One. After another 2 hour phone call and 4 or 5 transfers to different people, and being hung up on…the charge still remains.

My husband, Michael, spoke to a company (Prestigeman Management) via the phone about purchasing “business leads” as he is a financial advisor. The conversation was something to this effect: The company said give us your credit card information and we will fax you a contract with a sample of our “leads” (which we never got) and then if you agree to and sign the contract, we will send you “leads” on a monthly basis/charge. Again, we never got anything from this company after telling them that their contract was a gimmick and we refused to sign. However, the company, without authorization for a specific amount, charged us anyway to the sum of $275.00. The company, Prestigeman, has an “F” rating with the Better Business Bureau with many, many other complaints of fraud and deception.

We just don’t understand why we, as your customer, should have to defend ourselves to you. It seems like you are representing the fraudulent company instead of us, your customer. I have never in my life refused to pay a bill that I owed. My husband and I feel like we have been placed in the position where we have to defend ourselves against trash companies who take someone’s money and give no product in return.

Why is it that we should continually have to fight for this charge to be removed? Where is your loyalty to your customers? I have attached documentation from the BBB that will support my claim that Prestigeman is a fraudulent company with an “F” rating. I have attached my original form that you asked me to fill out. My husband and I have done everything that we can possibly do to prove that we did not get a product in return for the charge; we never authorized a charge in that amount; and we never signed an agreement with the company.

Thank you for your assistance,

Pamela L. Denniston
63204 Logan Way
Bend, OR 97701

Pam 2/11/09 3:03PM

  Advertisements  
  Get Help Online  
Have a MasterCard question? Get immediate support for MasterCard from HelpOwl.com.

Receive immediate support for MasterCard at HelpOwl.com

  Scoreboard Ratings  
See detailed MasterCard customer service rankings, employee comments and much more from our sister site.

Find detailed MasterCard customer service ratings at CustomerServiceScoreboard.com

  Boycott Company  
View all boycotts of MasterCard and join a boycott today!. You can also organize your own MasterCard boycott with many tools for promoting and managing the boycott.

Boycott MasterCard today at BoycottOwl.com

  User Rating  
Based on 185 votes
3.0
Customer service rating:
MasterCard
  Toolbox  
  Audio Call Library  
  Company News  

Fifth Third Bank Issues World Debit(TM) MasterCard(R) to Bring Enhanced Value ...
... security, protection, financial control, and exceptional customer service," said Jon Groch, Fifth Third Bank director of Bankcard Services. ...
Fifth Third Bank Offers Price Protection with World Debit MasterCard
World Debit MasterCard users benefit from high level security, unique rewards, and great customer service. The $3.95 monthly World Debit MasterCard fee is ...
mastercard Q3 Profit Rises, Beating View (MA)
The stock has near-term technical support in the $195-$200 price area. If the shares can rebound, we see near-term overhead resistance around the $225-$232 ...
  Listing Appears In