Priceline

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A bit of advice: ALWAYS BOOK DIRECTLY WITH THE AIRLINE! I will be from now on. Priceline customer service is deplorable. What a waste of time and money.

Josiah 11/20/09 6:11AM

I've been using priceline several years without a problem. Today after trying to deal with an issue, I found out that priceline customer service is the WORST, in fact it is so BAD I,ll never ever use priceline again!!!!!!!!!!!

rich13 11/18/09 2:54PM

Honestly, they are complete idiots when you do try to call. I have NEVER had to deal with such morons. They are theives, completely agree!

canadian 11/18/09 7:44AM

Do not ever use Priceline.com They are thieves. It's impossible to a live person and when you finally do reach someone they out source all their help from India and you can't understand a word they are saying. They deducted unauthorized fees from our checking account. Which caused $61 in overdraft fees. I have contacted my attorney and charges will be filed.

Rwalsh2007 11/13/09 7:04AM

Thank you so much for providing this number! I actually had no issue cancelling my flight because I was within the 24 hour period, but it's like they intentionally set you up for failure unless you can research. I was shocked that I couldn't get a live rep on the number listed in my confirmation email; most automated phone menus offer the opportunity to speak to a customer service rep as the last option. Once I called this number, though, I was connected immediately to a very professional rep who resolved my issue within two minutes. Shame they made it so difficult to reach someone who could actually help me...

redblossom 11/11/09 10:24AM

Their so called "customer service" is run by a bunch of foreigners who barely speak English.

William Shatner should be ashamed of himself for representing this fraudulent company.

Priceline had a small boutique hotel listed as 4 star when it was barely a 3 star. The hotel's web site mentioned the were a certain sexual group friendly hotel.

I do not recall choosing a hotel with a sexual preference.

Hilton, Marriott, and every other hotel are friendly to everyone, not just one sexual group.

Totally inappropriate.

Anonymous 11/10/09 4:07PM

Absolute garbage...I WILL NEVER USE THIS SITE AGAIN...I am a multi-business owner and I will post notes in everyone of my businesses to let every employee and every customer I have know that priceline is absolutely terrible and will cheat you out of your money. We put a bid in and they automatically approved the bid with a higher price when we NEVER accepted it...be careful! They will tell you that you initialed next to it but I have used many websites before and I know I did NOT accept the higher bid...they must have some clitch or problem and of COURSE the customer has to pay for it...priceline does not care they get their cut!

NEVER USE THIS SITE AGAIN...Even though I am just one person fighting this big company..I will make sure that I promote every other website and bash priceline anywhere I get a chance too...terrible customer service

Anonymous 11/5/09 12:54PM

We put a different price in for a rental car and without us approving the price they automatically approved a higher rate and sent us a confirmation that we did not accept. We called immedaitely after this took place to tell them about this issue and they would not credit the problem that THEY caused and there was NO supervisor that we could speak to! Simply said there was NOTHING they could do to help us and that was it!!

Anonymous 11/5/09 12:44PM

I don't know if there was a glitch in the system last week when I registered (on 10/28 or 10/29) to reserve a room for November, but I called and they have no record of my request. No record of me or my credit card number at all.

Also, their site doesn't tell you the number to actually speak to a person. The number on this page does work and I was connected immediately. I am just bummed and will never use Priceline again. I am just glad that I am responsible enough to check up on my reservation, opposed to showing up at a hotel only to find that I have no reservation. :(

girl1125 11/2/09 9:37AM

I saw alot of bad reviews for their customer service here.. I'll admit that it is very hard to get through to them. The website insists you send an email to them and wait for a reply, which is BS. I called this number 1-800-896-7552 and got ahold of a nice lady that helped me with my problem. I had to have my name corrected on my ticket for a cruise, and she took care of it in just a minute. Maybe it wasn't such a big problem, but I thought the customer service was good once I actually got ahold of a live person.

Jenny 10/31/09 2:03PM