Posted by tcmls
Returned item which arrived damaged over a week ago and no refund??
Overstock.com customer service
Overstock is an online retailer of general merchandise. Overstock's original business model offered returns and surplus inventory of other retailers. Overstock.com's customer support consists of email, phone and a live chat feature that connects you with a representative within 15 seconds. Overstock.com also provides support on Twitter.
- How to reach a live person:
- Press 5 and then hold for customer service representative
- Hours of Operation:
- Monday - Friday from 6am - 11pm,
MT.
Saturday and Sunday 6am - 8pm, MT
- Monday - Friday from 6am - 11pm,
- Email:
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User Reviews
19
Dec
10
Oct
Posted by Anonymous
I have attempted to resolve issue with order shipment and return since September 23, 2022.
Agents are very friendly (based on scripts) but their interpretation of situation is limited. Also, the information on data base misrepresents the facts to confuse both agent and me.
I am forced to dispose of product that should have been picked up
17
Sep
28
Aug
Posted by Barbie
I purchased a Sunjoy 10x10 Gazebo with Netting and Khaki Canopy from Overstock on August 11,2020 for $300 Order# 3037180005. I was told it would be arriving on August 24,2020. I was given a tracking number. When I click on the tracking number it confirms that it has been shipped and is in Morrisville, NC at the UPS location where I live. I never received it. My husband called Overstock last night on August 27, 2020 and spoke to a Customer Service Rep. He was informed that it actually never shipped and was out of stock but his debit card was charged the $300. She said she would check the warehouse and call him back in 4 days to confirm. I am very upset as to why Overstock would let us purchase an item that was out of stock and then send us a tracking number to an item that was never shipped and then charge our debit card. If we would have never called to track this item I guess it would have just been in limbo and we would have never received an updates. I am highly upset with Overstocks lack of communication and customer service and will never recommend or do business with Overstock again.