Match.com

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I logged on to see if they had cancelled my account details only to discover that a couple of days later they had debited my bank $129 for a so called free trial. They are impossible to contact when needed and they are cash grabbers.

loop 5/21/13 6:05PM

typical modern day customer service



choice is either call a 1-800 number or



as with all these selfish greedy who make money online they make sure that nobody can actually use the Internet to contact them with concerns/issues about the site



Every time I seek a solution I get this:



We apologize, but we may need to fix your account.

Using Safari? We need you to allow cookies. By default Safari is set up to block all cookies from third parties and we need our cookie to be set. Go to "Preferences" in the Safari browser, and under "Block Cookies" select "Never". This will allow our Match.com cookie and give you access to our Help Section. Not using Safari? Refresh the page you are on. If that doesn't work, click your back button and click "Help/FAQs" at the bottom of the page. Still not working? Unfortunately, this problem is preventing you from being able to access our help section... 8 am to 5 pm central time Monday through Friday. It may be that we have 2 email addresses listed for you, in which case, please let us know which address you would like to use on your account. We apologize for this inconvenience. We will work hard to get this remedied as fast as possible. -- Match.com Customer Care



Oh right so it's my fault that your piece of website/service doesn't work is it?



Oh and, I am not using Safari, I tested it on 2 different PCs using both Internet Explorer (fully updated) and Chrome.



How dare Match fob of their customers (who are probably mostly not very tech savvy) with a mumbo-jumbo technical cop out.



What they really mean is: we are a bunch of selfish, lazy, greedy, and we wanna take your money and do nothing in return.



MATCH.COM it is the worst dating site I have ever paid for there is nothing good about it at all.

Anonymous 5/16/13 10:02PM

match.com says I have account issues and refers me to this web site and it is not a technicial support site. something I expected to happen. this is a lousy way to resolve an issue that keeps me out of a site I have already paid for. I have my confirmation number and other info but, the site still says I have account issues.

ikon333 5/11/13 1:30PM

A complete waste of time and energy.
Had one guy send me flowers and then on Valentine's day ask for $2500. This last guy yesterday tried to launder $ through me.
Foiled that one!Not good people on this site!

NancyM2210 4/30/13 8:49AM

They took unauthorized money out of my account. They did not apologize or return the money in a timely manner. Because of their mistake I was charged a fee from the bank.

anonymous 4/25/13 11:31AM

I recently canceled my subscription. I thought my account would be live through end of April. In any case, I continue to receive "matches" and what amounts to teases in my email, communicating men are interested in me, and have emailed me -- but I have no access to see their emails. This is very deceptive. When one unsubscribes, either take their profile off the site or allow them to see the emails being sent through a designated period of time.

Anonymous 4/23/13 5:09PM

I Can't Believe I Went Through All That Info Thinking Its Freee An You Charge At The End Let People Know Your Charging Before They Go Through All Your Questions, Profiles An All That!!!!! So Wrong

Anonymous 4/23/13 12:55AM

Everytime I try time I try to use my account you want me to sign up as a new member what is going on?

alfy2240 4/20/13 10:22PM

Ive sent several emails to match. com customer service and support for help with my account, mainly why my account is not active anymore seeing ive been using the same credit card for over 8 years now and all I ever get is a email back asking me to click on to one of there links to help answer my question and of couse that never works.Its seems impossible to get a simple question answered from a real person and yes I finally gave up.

jessed313 4/16/13 6:57PM

Male - Nashville, TN - April 2013

I really have no idea why everyone is complaining about Match.com. I have been on there for well over a year and what people have to understand is that the subscription issue on getting the free trial and reoccurring payments is you have to call in before they expire and cancel them or you will get charged. That is on any website you go to for subscriptions and free trials. Match.com is nothing new. Guess what they complain on those sites too about being unfairly charged. The instructions people just don’t read ( like they don’t read before buying a car) says all that. If they are violating this and unfairly charging you call your Credit Card Company or Bank because they can put a stop payment/cancel the payment. Yes the above number does work M-F. I presume if you have done this your be just like me and other people I know and never have any problems with the site.

On the technical issue, I have had no problems, check your CP to see if it is having issues. On the fake profiles, I have found very little of them. People sometime have very little information while others have more. Mistakes happen, simply call or email what you think is fake and they can get removed. The internet is full of fake people, just part of life. Most big sites that take money and have memberships are very good and keeping things safe and efficient. Some people communicate very well whiles others don’t understand it, again part of life, sucks at times but deal with it. Hope this helps, do these steps and there should be no more complaints. Get a chocolate shake and your feel much better my subjects.

Truth & BS 4/6/13 5:46PM