LinkedIn

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though 650-687-3600 is not an a official help line. i called, pressed 0, asked for customer support. was connected to a very helpful person who looked up my account, saw it was restricted, tried to fix it, escalated the issue, and within 24 hrs my problem was resolved. A+ customer service.

Camper 9/2/10 4:35PM

I replied to an invitation I got not knowing it'd go back to the person who invited me - a person I've been avoiding for years. I immediately forwarded it to their customer service asking them if they could stop the e-mail. They sent a trouble ticket # which I replied to marking it urgent. I spent the next hour searching for contact #'s and finally got someone who answered the phone with a timid "Hello" & then transferred me to a person who (very politely) looked into it. She told me that all she could do was forward it to customer service and that there'd be a 24-48 hr turnaround on it. I'm not faulting the employees, but there are some serious issues with the company regarding privacy and customer service here. I realize that I'm the one who made the mistake, but it isn't clear that a person is contacting me directly and not the company at invitations@linkedin.com to whom I replied.

disappointed & freaked out 8/30/10 12:39PM

A long-time LinkedIn customer, I purchased the InMail upgrade yesterday and sent four emails using it. Thus far, the emails are listed as "in progress' and apparently haven't been sent. I left a message several hours ago and haven't heard back from LinkedIn. I am quite upset and pondering further action as this has taken money, not done what I need it to do, and is ignoring me.

Jack McCarthy 8/23/10 12:54PM

Make sure you hit (0) zero when the first recording comes on and you will be directed straight to a representative. Very helpful

Anonymous 8/11/10 9:31AM

I was suspended today. Reason for suspension: too many pageviews. Solution: get email, agree not to exceed a number of pageviews. Catch: they won't tell you what the number of emails is.

peterlloyd 7/23/10 1:52PM

Just called and had great Customer Service. They picked up on the 2nd ring and were very helpful. The issue I had was that that they put me in a Beta test that restricted my view of profiles without notifying me. I could not figure out why this was happening. Emailing the problem was a joke because they don't tell you when they will get back with you. I am a premium member and she said that normally takes 24 hours. I would just call next time.

Anonymous 7/21/10 9:24AM

David Sonne. Los Angeles

Believe it or not... I just called 650.687.3600 (the customer service number listed for LINKEDIN) and the phone was answered after three rings. I asked for customer service and was immediately connected with a young lady at their office in Nebraska. As I was explaining my problem to her she interrupted me and told me that she had corrected the situation while I was speaking. I then asked her why my inbox indicated a message and when I clicked on the inbox it was empty. Her response was that it is a bug and they are correcting that problem. So give it a try. Good Luck

Anonymous 7/12/10 1:58PM

I don't think they are telling us the truth. Do they REALLY have a customer service department or just a link and a pre-recorded message on a phone somewhere near Venus.

Anonymous 7/11/10 11:39AM

I am no longer going to use this site. customer service is the worst i have every experienced. Very frustrating. Posed a question weeks ago twice - no response, and they have the nerve to charge a ridiculous fee of 25$ a month.

CSILVERARCH 6/24/10 4:49PM

Extremely Poor customer service, still waiting for my issue to be cleared after two months.

Kitch 6/23/10 2:50AM