NetZero

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After being with NetZero for about a month everything was good. But then I noticed strange amounts of money being taken from my credit number. After going through I discovered that Net"Zero" was taking an extra amount of credit from me. After talking to customer service, (which was full of lies) I was asked to send an email. After sending a large multitude of emails over the course of a weak I finally get a reply stating that the account does not "exist" I contacted customer service again and was transferred to a poorly educated women of the English language. I discover she speaks Spanish and after talking with her about it she suddenly disconnects when she realizes that she wasn't going to be able to rip me off. After many calls, all of which were broken off when I attempted to speak to the person in their own language I finally cancelled my account.



But as you can guess, I was still charged... Heavily. It took nearly 200$ worth to cancel the account, and another 300$ to stop all contact with Net"""Zero""".

By far, this is the worst company I have ever seen. Their customer service among the worst.
Their ratings and speed is the worst.
The supervisors are the worst.
Everything that I can think about in a company... They are the worst.
Least their trying to scam you, their the best in that case.

Anonymous 5/24/13 5:29PM

I tried to call your customer service but she did not understand what I was trying to ask. I had to hang up on her because she would not listen to me. Hopefully this will work and I get an answer that make sense.!!!



My net-zero monthly payments are $19.95 and payments are withdrawn usually around the 19th of the month. Since I switched from Wireless to Hot Spot, none of the billing seems to be right. In March there was $19.95 withdrawn and then $17.96 was withdrawn on 4-8-2013 and $19.95 withdrawn on 4-19-2013 and today another $19.95 was withdrawn in the amount of $19.95. I feel like you owe me a refund. PLease notify me when you put the funds back in my bank. I only have the HOT SPOT and no more wireless as I cancelled that item as soon as the hot spot arrived.



thanks, Pat Halliday

pathalliday 5/2/13 12:15PM

I can't believe NetZero is still in business. Last month when my software crashed they told me to go to this big electronic store and pick up the operating system. HA! The store said it's been YEARS since the carried NetZero products and couldn't believe they were still around! That was my first clue that doing business with NetZero is stone age mentality. Any suggestiongs for a more tech-forward internet service?

PinkyDoo 5/1/13 12:24PM

When will there be availability in the States of Arizona and California? I was seriously thinking of buying the broadband as a Father's Day gift, but if it doesn't work in my home state what would be the purpose?

Anonymous 4/12/13 4:08PM

Canceled my High-Speed Dialup account today. There were only two prompts, so I waited for an operator. It took about 10 minutes for that, and about another 10 to actually cancel the account. I was bombarded with questions in an obvious attempt to get me not to continue with the cancellation. The operator sounded clear at first, then sounded foreign and twangy. She was hard to understand, but I hung in there. You have to do your best to control your anger and not get caught up in answering too many questions. Their dialer software is terrible, and seems to cause a lot of problems. STAY AWAY!

Anonymous 3/25/13 8:32AM

You have the worst service out of any and all products I have had. You sent my boyfriend and I a NetZero wireless hotspot twice because the first one did not work. We spent 4 hrs by phone and 3 hrs wasting our web minutes talking to tech.support and we still can't use the product. It does not work wireless. We got this to do our assignments from college. WE ARE VERY DISCUSSED AND UNHAPPY. We are going to the Better Business Bureau and Attorney General's Office and any radio, TV, and any other media that will listen. This is suppose to be a MONEY BACK GUARANTEED product. PLEASE RESOLVE THIS OR I MUST TAKE LEGAL ACTION.

none 2/14/13 5:22PM

I just wanted to confirm how I see your company as one of the most un friendly customer service company in this business.
I tried to explain to your non American located service reps that due to the storm sandy many of my friends and family lost all power for weeks. I tried to help them by loaning them my net zero internet wi fi hot spot connection to give them access to the internet and some form of communication. however, to do this I had to up the usage level. Once things got back to normal ., I called to ask about going to my original plan which was the free one for a year. However your people told me you can't go back. Not sure were it says that in your agreement. So I will never use you again. And, I will always remember when people ask me what I like and don't like I till them I don't like you.

Anonymous 2/6/13 7:46AM

1. Paid the REQUIRED $20 delivery fee. Promised delivery in 3 days. They sent it to the WRONG STATE!!!
2. Got a replacement 10 DAYS later. It was DEFECTIVE!
3. I have to pay the return shipping on THEIR defective product!
4. Canceled my membership, but will keep a sharp eye on my credit card account for unauthorized charges.
ALSO: Make sure you read the FINE PRINT on their web site. They have 2 connection speeds. If you use the pre-set Light Speed, it's not much faster than regular dial-up. If you go online and change the connection speed to Warp Speed (= 4G), it DEVOURS your allotted data credits for that month and your service is cut off for the rest of the month.

Anonymous 1/7/13 1:41PM

I have been using Netzero for several years. I decided to cancel, and was happy that I actually had a painless call, and thought everything went quickly and smoothly. Notice I said "thought." The rep told me I would have free high-speed internet access for two months as a courtesy for being a long-term customer. I checked it out ONE time, but was still not interested in renewing my service. I checked my account today and see they have billed my account, despite the fact that even if I'd chosen to use their service for the next two months, it was supposed to be free as a courtesy. So I guess the rep lied. I wrote a scathing email, but somehow I think I'm going to have to block my account from any further access by them. I'm tempted to call the Consumer Division of my city's AG's office. This is disgusting and fraudulent behavior.

Anonymous 12/6/12 12:13PM

I too was thinking of using NetZero. After reading all of these comments and seeing ZERO good comments I changed my mind.

Wow NetZero seems to be a Zero!

Anonymous 11/8/12 7:15AM