MSN

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this is only for msn dial up. not for hotmail.

Anonymous 10/29/09 2:57AM

what a bunch of pass the buck jerks, msn custmer service must have pass the buck classes. ask a ? get some one else, to then quest we cant imagin whats wrong i dont have that problem on my computer

JERKS 10/15/09 8:06PM

Actually, I had a good experience the second time I called. the first was a waste of time. A lady named Suzette who spoke English with only a slight accent was extremely helpful. I called to change my account which was originally through Qwest which I discontinued(Qwest that is due to slow DSL speeds) Suzette attempted to keep my e-mail address and was told I could not. I said I needed to due to business contacts. I explained the problem it caused and asked her to check with management to see whether I could keep my e-mail address even though it was not "policy" and call me back. I have several providers and could use one of the others and not pay MSN (which I have done since 1991). This made more sense to me than changing my e-mail address with all of my business and personal contacts.

She called back about 30 minutes later and was able to convince management to do the right thing. Bravo for Suzette!! i must add, management made the right decision as well because they would have lost an 18 year customer. Every now and then things work out well.

Jerry

Suzettewas my contact 10/8/09 9:08PM

Your decision to unilaterally stop supporting "Organize Favorites" and to provide no method of migrating ones long and painfully-accumulated list of addresses to your new system was the last straw. My migration away from MSN starts now!

Ron S 9/24/09 9:42AM

i just called the dirtbags for support and all i got was a bunch of do this and that and after 1 hour and a half i got hindo abu with no tech support to help my situation wtf is up with msn do they think they are god thats not gonna happen not in this day and age and bing is a joke and any search engine they get by the way people screw them go linux distros let microshaft know we can
without them wankers

Anonymous 9/15/09 10:48PM

My access to my MSN e-mail account has been denied. I was on the phone for hours last week speaking to someone whom I could hardly understand. Anyway, after talking to one person, I was transferred to another. Long story short, after following their directions, I still don't have access to my MSN e-mail. MSN has been my ISP for years; I guess it's time to switch providers.

Anonymous 9/13/09 9:12AM

Terrible tech support and terrible service for dial up. msn doesnt care at all... miss a billing cycle and they'd probably be in contact with you immediately ...but have majore problems and not even be able to use the service ...they dont care... why should they ? 42 minutes on hold to talk to a know it all who didnt know the correct info ...now i have a stupid reference number and will have to wait another 40 minutes to MAYBE talk to someone who can help me .... Very BAD Tech support....maybe they should get rid of the JUNK and make a simpler system that is efficient and effective .... BAD MSN !!!!!!!!!!!!!

Anonymous 9/5/09 2:16PM

The "updated" live calendar feature is like going back to dial up.

It takes much more time to access your calendar information as well as to add or edit information.

I think this was a poor move and I would like my old calendar back.

I am a very unhappy and frustrated customer with this "update?". I was under the impression that updates would be moving forward making access more efficient.
What a mistake this was.

Regards,
Ms. Montemarano

Margaret 8/13/09 11:10PM

The automated system was useless and so was the operator (press "O" a bunch of times). In the middle of asking for my phone number, the line went dead. Thanks for wasting my time, MSN!

Anonymous 7/20/09 1:33PM

I have been unable to access my dial up MSN account. My password does not work and when I go to reset it, the system does not recognize my state or zip code that I have lived at for the past several years.

Nowhere is a phone number to try to fix this.

The self help screens don't help, they just cirle around from one site to another until I was so frustrated I put my computer away.

If I don't hear from someone soon to help me, I might have to find another service.

Anonymous 7/20/09 5:05AM