HughesNet

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Have been receiving phone calls about past due invoice from August 2012 and can't seem to locate how to pay it. None of the "customer service" agents are able to take credit or debit card information. My online account has been closed, so am unable to pay through that. Spent 77 minutes on the phone, speaking with 5 different agents. Thought I had finally convinced the final one to send my a paper bill. I have not received it, so am assuming that it was sent to my (no longer forwarded) previous address, despite my request that it be sent to my current address. Any ideas on how I can get in touch with someone at HughesNet who will take the money that they claim they want?

clbrown52 6/15/13 6:41AM

I had been a loyal customer since 2005 until may 27 2013. What they do is start using your download to get you to make a service call and automatically an agent picks up and tells you will get a better deal with gen4. The thuggy installer came out the next day and I found out I lost
100 mb a day and lost my unlimited at night. I called to express my disappointment and they basically said tough poop your stuck with it. I immediately cancelled service and threatened to raid my bank accounts if I didn't pay them $400. I am very satisfied with wild blue I'm getting 1000mb a day compared to 300mb a day with hughs and wild blue is $10 a month cheaper.

wildblueisgreat 5/29/13 1:56AM

I am through with trying to have my Hughesnet reconnected after being suspended for the winter months. The number I was given last year is no longer connected to Hughesnet.
When I call the number for technical support my only option has been to "speak" with a poorly programmed computer.
I need nothing more than to be reconnected for the summer months. Why should this be so impossible to do?
How does one "rate" a poorly programmed computer? This system needs a major overhaul.

TENSEADAM 4/30/13 4:21PM

How do you contact customer support? I call the number provided and get transfered to installation?????????? This is maddening. I lost my debit card and had to get a replacement. Of course the old card will not work. How do you get in touch with customer service to give them the new card information???

Redleg 4/26/13 11:18PM

Terrible company. They brag about their service capability for rural customers and it is such crap. Check out their 'fair use' policy before signing up, there is nothing fair about it. a financial raping if you ask me. we got stuck with them for a 2 yr contract and even though they failed to provide reliable consistent service to our family they sure expect us to fulfill our contract or theyw ill ding us for an early cancellation fee. Do yourself a favor, if you are in a rural area, stay with dial up and start calling your local dsl carrier about getting service to where you are at. Squeaky wheel gets the grease.

Anonymous 4/24/13 12:28PM

We had a problem with reception, and called for help. Response was efficient, friendly, and reasonably rapid. We live far out in the country, and nevertheless the service person arrived within three days and adjusted our dish, gave us other advise and help, and was pleasant and polite.
We are pleased by our service, which is a major improvement over 3G. I wish we'd signed up long before we did.

Anonymous 4/6/13 10:44AM

If it was just no customer service that would be one thing but the simple fact is you dont really get any service at all net included. They tell you that you have 20gb of data usage for the month then when you go over and have to call about it they tell you that is is 10gb for midnight to five in the morning, and 10gb for the other 19hrs in the day. The data split is 50% so why is the time window not also 50% you know 10gb for 12hrs and 10gb for the other 12hrs. This company needs to be closed down for false advertisment in contracted conditions. If the all mighty and powerful government cant see it than we are led by the blind, that we all know to be a very bad idea.

Take matters into your own hands 3/24/13 3:11PM

This is the worst company I've ever done business with. There is no customer service what so ever. They have people in India, Philippines and all over the U.S. and no one knows what they are doing. They just read off a sheet of paper asking the same questions. They don't listen AT all to the customer, they just pass the buck to someone else who doesn't know what they are doing either. That goes up the ladder to some of the supervisors also. So it takes forever to get anything done if it ever gets done. They also disrespect the customer who is trying to get the problem solved. They aggravate you so much that you finally tell them to disconnect your service so they end up loosing customers instead of trying to help them, when they are the ones who pay these people's salaries.

Anonymous 3/12/13 6:35PM

Hughesnet has the absolute WORST custome service ever! Any time you have a problem be prepared to be on the phone initially 45 mintues to an hour before you even get a service rep. God forbid they put you on hold because you will be on hold for another hour! They SUCK!

Anonymous 3/12/13 8:02AM

should be able to provide case # to access advanced technical support via the above phone number! not have to go through the whole system of questions when it is an advanced issue. please consider providing access to advanced technical support with case # to access advanced technical support. this option would provide more customer satisfaction.

Anonymous 3/8/13 11:13AM