Charter

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Bad weather in the the Atlanta metro area caused a tree to fall on the cable line. Called Charter on Sunday to report that the cable line was low lying and impeding traffic. Was told someone would be out...no on showed. The police roped off the street because of the cable line. Called Monday - was told they were aware of the problem and someone would be out today (given a order # and a 2 hr window). No one showed; cable is still impeding traffic. Called back to see why no one showed up and was told that the appointment was for Thursday not today. USELESS CABLE COMPANY WITH NO CUSTOMER SERVICE!!!!!

GOING TO DIRECT TV OR DISH!!! 5/21/13 1:33PM

I took half day off work to be at house for my tech during the scheduled window. Tech never showed or called. I called GET-CHARTER to see waht was up. THey didn't realy seem to care. I called DISH NETWORK and they are sending install people on Monday

mustang 5/17/13 7:57PM

the number published is for new customers only and for SALES. useless post. also - the number cannot transfer you to the customer service queue so you have to hang up.

Seabass 4/5/13 12:58PM

I have scheduled tech support for internet problems and was told someone would call to verify the appointment and never recieved the call. It has been seven days!

Anonymous 2/5/13 8:12AM

They don"t honor their contracts, service was good company is a pain to do business with. I am cancelling my service because of their refusal to honor there two year cotracts. Customers service is a joke.

discussed 12/26/12 12:22PM

Now the brightest bunch, but really in the cable field my expectations arent too high. I rate them above average. Way to go Glenn Cocoa!

pee pee touch 12/17/12 6:41PM

It's way past time to give a healthy discount to the customers that have been with charter for decades expecially when they have had more service calls than one could count. I love the service b ut hate the price

GWeigel 12/5/12 9:12AM

Technical help is useless for tv services. Reps know nothing and try to walk you through a chart they are reading from. If nothing is obvious, they immediately sign you up for an appointment with a technician. So far, no technician has ever had to respond since they always find out my complaint is an issue with their equipment at one of their sites. This kind of issue-scrambled reception on one or more channels-occurs frequently with our local Charter unit.

Anonymous 12/1/12 11:32AM

We get very good service from Charter. We have internet, with wireless routers, HDTV and two phone lines that I use for my home office.

Today I needed to change my home office lines to Unlisted (that'll help keep those pesky junk callers away).

The CSR was friendly and actually helped me figure out a way to lower my monthly fees between the phone and internet service while improving my service from 5 MB to 30.

As they say on DD, I'm Happy Happy Happy!

Anonymous 11/10/12 9:58AM

Charter Cable is rated as the worst in Consumer Reports.

It's not surprising considering sevice is out on the average of once a month in our area. Unfortunately for those that have phone and Internet service as well, means they can't even make an emergency call. We would have AT&T and of course the main box is located near a neighbor's lake property and they will not let AT&T access it, so if we want tv all it has to Charter.



Anonymous

Anonymous 10/13/12 11:42AM