AT&T Worldnet

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it is difficult to comment on customer service, since you don't have any. If you ever institute service I would like to know why I am no longer receiving email. It does not not make it into the inbox on the webpage.

Anonymous 7/31/10 3:51PM

my issue is that i got a live person but i couldn't remember my secret word. i would never have chosen the question they are asking me and since i don't have the answer they won't talk with me. my acct was suspended because of a cc update. i spoke with a supervisor, cried my eyes out since my email has my late father's will information in it. i was told that he couldn't help me, the only person who could is "yourself in remembering" WTF?! so i had to fax proof of who i am and 2 days later still no help. i just need my emails!!!!!!!!!!

faireone 6/14/10 12:07PM

What is going on with ATT Worldnet service. I can't access my email and it keeps sending me to my Yahoo account. I can't get anyone on the phone and was disconnected from their Indian call center. I will be putting a block on my credit card next. Only problem is where are all my email and folders and everything else I need for business ? ... I can't believe how shabby their operation had become !

Anonymous 5/12/10 6:59AM

I tried to cancel for two hours to cancel my service and got the run around. I ended up with 8 difference ATT 800/866 numbers to call, and each time I was told that another number could help me. BRUTAL. I guess you can't do it on-line either. My final option was to have a merchant block put on my credit card.

Anonymous 5/11/10 1:25PM

Yvonne from Troy you are the best and I agree that you should be working for AT&T! Your link to get back to my email after waiting two days for over an hour with no response to the 800 400 number worked like a champ and I'm back in my email account. Thanks a Milion!

NTD 4/16/10 5:49PM

What are we suppose to do they won't answer the phone. I have been on hold for at least an hour. I have very critical mail that I really need to access and at the very least transfer it somewhere else. This is beyond ridiculous!!!!

Anonymous 4/16/10 8:59AM

It seem now the migration link is completely jammed... I would avoid all contact with the "800-400-" number it hasn't work from the get go... call to cancel and back door the system just keep asking for supervisor s!! you have really get tough...I've got another account to do but I'm waiting until late evening to try
...I'll post later

Yvonne from Troy 4/14/10 3:39PM

OMG!! DITTO!!! Hours and hours!!! The 60 minute wait time is a friggin' joke!

Anonymous 4/14/10 1:47PM

I have been on hold for 3 1/2 hrs and counting. I have already did the conversion from worldnet.att.net to att.net. My bosses email was working fine until this morning. He has VITAL emails with various contracts that he can not access...OMG This is ridiculous. I tried calling in to ATT and was on hold over 45 min and was disconnect twice. Finally they directed me to 800-400-1447 and that is where I am still on hold....

So dissatified 4/14/10 1:17PM

If you give a day to work on it i find a solution but i have to be at he hospital in the morning with a friend going into surgery...I'll try a few ideas later in the day.

glad to help

Yvonne from Troy 4/12/10 9:13PM