Hewlett-Packard

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Bought a K-8600 printer to plot cad drawings. I liked the fact that it had an oversize black cartdridge. I guess I should of known that it would use ALL of the process ink cartridges also. Funny, I don't remember reading anywhere about it. Customer "BE AWARE, PRINTING BLACK ONLY WILL USE ALL FOUR INKS". And if you are low or empty on one of the other colors, you cannot print black only. I was told to go back to Staples and try to get them to take it back.

Bill 11/20/09 12:39PM

I called twice for my hp net book as i am having internet connection problems same India call center couldn't understand them had to say very loudly my words.THEN told me he could fix the problem over the phone i said how im not getting any connection how can you do that? He said to give him 139 dollars to fix it and that it was a software problem that I Screwed up.!!! How do i complain about this to anyone ill never buy any more hp products due to thier faulty products and even more horrific bad terrible customer service i am to under warranty WTF HP Your whole company blows!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

kikimottola 11/18/09 11:50AM

I wanted some advice and information before buying a printer. Alex, your representative, gave me both with efficiency and courtesy combined with the technical knowledge to make the entire experience a very satisfactory one.
I am ninety years old and housebound and of necessity do a good deal of shopping on line. This is the best, easiest, experience that I have ever had. My thanks

BillMeeks 10/27/09 2:28PM

I cant believe this is happening in America.
4 days back and forth on a waranteed Bd drive. I have spent more time trying to resolve this than it would cost to replace.
I suggest calling or writing the Attorney General and the BBB in your state. If I had perchased at a store instead of online it would have been taken care of by now. The overseas non tech, needs oversight. There is no customer service at all. This needs to go to the media. Clark Howard anyone?

JohQAmerica 10/24/09 9:51AM

which number did you call? I am getting the same round around from folks concerning an unauthorized charge they put on my card.

Anonymous 10/23/09 12:23PM

THERE ARE MIRACLES!!! After three miserable calls with the India call center, I miraculously reached an agent in the US. I didn't even know this existed. (Thank goodness for Linda!!!)

TIP: I asked what the secret was for reaching a US agent. They open at 7am Central time and she said the earlier in the day you call, the better luck you have of reaching the US center. Linda listened to and immediately solved my problem without the flow-chart runaround and stonewalling you get overseas. I couldn't believe I didn't have to beg for help and repeat myself five times to communicate, like you do with the overseas agents.

Based on Linda's help, my previous negative impression of HP has been slightly improved. Are you listening HP?!?! My ratings only refer to Linda in the US call center. Ratings for the India center would be completely opposite. The extra money HP spends to pay the US call center agents is worth every penny because I MIGHT consider an HP product in the future, where as before I was very disgruntled and fed up.

Cali 10/14/09 11:56AM

THE. WORST. CUSTOMER. SERVICE. EVER. Twice I have called about the same problem. Only had my notebook PC for six months - faulty a/c adaptor which now refuses to charge my battery or power up my laptop. The second time, I was hung up on after 15 minutes on the phone with Kisdi. I was not rude so there was no reason for the hangup. Not given a ticket number, so no record of the call. The third time I asked to speak with a manager and was continuously refused by a man named Manas. I was persistent and eventually he started laughing. I will not be buying a HP product ever again!!! Also, the first time I called I asked for help with having my laptop recognize my HP printer wirelessly. After asking for my printer info, I was told for a fee they could help due to my printer being out of warranty. My laptop is still under warranty! What a crock. I refused to pay and I will not be buying another HP product EVER.

Anonymous 10/14/09 11:17AM

Support (non) in Philippines and they are clueless. When I asked for tech support in US, they claim that they can't transfer calls.

jj 10/13/09 1:04PM

This is the worst company I have ever dealt with. Tech support is incompetent and your products do not do what they claim. I have had a terrible experience with HP and will do everything in my power to cost you as much business as possible.

Anonymous 10/13/09 10:10AM

I have been on the phone approximately 4 hours for the past two days with three morons in India. The last one really screwed up my computer. He removed my security system (AVG), and I have been unable to restore it. Also, everytime I try to download anything a notice appears that says this download is blocked by your security system. I HAVE NO SECURITY SYSTEM THANKS TO THE MORONS HP HIRES FOR TECH SUPPORT.

Anonymous 10/9/09 5:34AM