US Department of Education

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HORRIBLE! I am single parent with a child who has severe behavioral difficulties. I tried to get an education while my child was still a baby & when my child turned 3 years old he started showing signs of severe behavior difficulties. I tried to work with customer service but I am constantly hung-up, belittled, told to lie on paperwork, yelled at, talked over, etc. I called in several times to make sure I didn't default but because of THEIR horrible customer service, lack of transparency & communications, I defaulted. I am a poor single mother & my entire tax refund was garnished. I have tried yet again to contact customer service & nothing has changed. My life has gone to hell within 3 years time because of EXTREMELY POOR CUSTOMER SERVICE. Those people deserve the fiery inferno they will be sent to.

Anonymous Lady 5/9/13 5:42PM

I recently called the customer service center to address an issue and I had called previously but did not receive the information that I needed. The lady I spoke with was rude and when I asked to speak with a manager she hung up the phone. Great customer huh? This really encourages citizens to call in...

Dissatisfied Citizen 2/13/13 11:31AM

The best number to call 877-842-1563

Mon-Fri 9:00 am to 10:00 pm
Sat-Sun 11:00 am to 5:00 pm
(all times Eastern)

Anonymous 6/25/11 7:43PM