Citi Mortgage customer service

CitiMortgage is the real estate lending arm of Citi group bank. CitiMortgage offers online mortgage origination only with no retail offices. CitiMortgage offers customer service in the form of toll-free number and email support.

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Customer Service

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Phone: 800-283-7918

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User Reviews

24
Nov

Posted by helena poist


on 11/24/17 at 7:26AM

citi mortagage sucks. if you send you payment on time it doesnt matter. One payment was 2 cents short. never missed a payment and I received a letter that i was going to be foreclosed on until i pay that 2 cents. Then i send them checks to be endorsed to get my hurricane monies so I can fix the house. not at all helpful. one person tells me one thing, another person contradicts that person. Two weeks later still waiting on them to send me back the checks.

23
Jan

Posted by littlewalk


on 1/23/17 at 11:50AM

I have been working with homeowner "support" specialist" Tony Williams and Short Sale "negotiator" Steven Schierbecker to stop a foreclosure through a short sale.

I submitted my request in mid December and did not hear anything until second week of January. At that time Mr. Williams sent an email asking me to call. I called and was told the office was closed. I called back the next day and was told I needed to schedule a time for him to call as he was unavailable. I received no call at the time it was scheduled. I sent emails asking for the info he had wanted to discuss. When we finally spoke, he didn't know why I was calling. When I had questions he raised his voice as though I were stupid, called me "Miss Cynthia" and was very demeaning. When I asked for help, he basically told me it was too late, the negotiator had closed my application because there was "no valid offer". He said "good luck" sarcastically,

I have been trying to reach Steven Schierbecker via email and phone. His voicemail box is full so no message can be left. I'm waiting for a response to my email. My house is scheduled for auction TOMORROW (1/24/17) but these jokers waited until 1/19/17 to tell me I didn't have what was needed for the short sale to be considered... at least that's what Tony said...

My feeling is that the auction should be postponed until this can be addressed.

16
Oct

Posted by Anonymous


on 10/16/14 at 1:47PM

Terrible customer service. Will not follow through with commitments. Will not return phone calls. For seven weeks I have been working to address the same issue - with not resolve.

02
Sep

Posted by Anonymous


on 9/2/14 at 5:42PM

It is difficult to imagine any more inconsistencies, runaround and complete and total lack of answers or action in efforts so few.

29
Aug

Posted by DISGRUNTLED CUSTOMER


on 8/29/14 at 11:09AM

My home is financed thourgh CitiMortgage. It burned and was a total loss on May 20, 2014. I recieved the check for the insurance company 5 days later. I sent it to CitiMortgage for endorsement and received it back because their "policies and procedures" dictate they will release the money in increments to "protect their vested interest." They then sent a packet that had to be returned with the check. The packet was clearly geared towards a site built house. I called and explained that this was a manufactured home and as such several of the items simply did not apply and could not be done until I had my money. Returned the packet completed to the best of my abilities. They released 1/2 of the monies. The bank then held the payment for 10 days. (Federal banking laws). So about a month later, I finally had access to part of the funds. About once a week during this time, I would receive calls/letters asking for paid receipts, signed contracts, etc. Each time, I would call, explain again that it was a manufactured home and that I would not have this information until certain things happened. The middle of July, after looking at several homes, I placed a purchase order for a new home to be built. I made a down payment. I sent a copy of the down payment and the check and receipt to CIti. The purchase order clearly states that the home will NOT be delivered until it is paid in full. I was told by Nathan that when I needed the rest of the money, just call and it would be released. Well, my new home is finished, so I called last Monday to get my money released. I was told they would need to do an inspection. I AGAIN went over the whole manufactured home situation, and that the house could be inspected at the factory. (It is local) I was told they would inspect in a couple of days and then it would be another couple of days before the check would be released. Okay, that put the move in out another week. No problem. I'm in a rental and have to be out September 30. Doable. So then, I get a call from the inspector who did not tell me who she was or why she needed to look at my property. I explained the manufactured home situation and that the house would not be placed until it was paid in full and that could not happen until I received the money from Citi. I started to tell her where the house was so she could inspect it, and she stated, I don't do those kinds of inspections, I have to get back with my office. Haven't heard from them again. Got to thinking and called Citi yesterday. AGAIN reiterated the whole scenario and was told, this has to go through a committee and that takes 7 days. So, another week and a half before I receive payment. Can I move by the end of September? Who knows, with the major screw ups that Citi are. Don't get involved with Citi. If I could, I get my loan moved.

View all 145 Citi Mortgage customer service reviews »
Customer Service Ratings

Based on 270 votes.

2.8

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