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JP Morgan Chase

www.jpmorganchase.com
Find contact information for JP Morgan Chase customer service and technical support below. While here, don't forget to rate your customer service experience, add comments and find the latest JP Morgan Chase customer service news.

Customer Service

Phone:
800-392-5749

How to reach a live person:
Press 1 for English
Press 0 two times for customer service rep

Hours of Operation:
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Email:
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  User Comments  
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The integrity is important for your employee at
work for JP Morgan's reputation. Your financial advisor shall not only just take the number of client (money) in not also take care your cliens' needs . My friend had bad experience with his financial advisor, May Miao. She doesn't seem capable to work professionally. She acted nice to my friend so thar he let her managing his account. But She did not do anything on his investment even though she said she would do when my friend requested to relocate his existing investment differently.
And he asked her to invest a large amount of cash to one os JPMorgan Fund. The cash still sit his saving account for couple months so far. And He asked her to invest his money, she told him that he doesn't know anything but just let her handle it.

Mt 5/19/13 7:09AM

I paid $470 non-refundable retainer to re-finance my home. After MONTHS of screwed up dealings, after I gave up and went somewhere else, they came back "denied" my request, based a "home equity loan" status, IE, they will NOT re-finance your home for anything but the original amount. Something they SHOULD have told me before taking my money!!! I am warning everyone against this borderline shady mis-representation.

DakotaBLB 5/16/13 2:24PM

I called to confirm funds in a account, that my son recived and large amount of funds. The man told he could not confirm the account, unless my name was on the account or go t a locate bank of thiers to negoicate or cash for cash or cashiers check----WTF Told man I was giving customer service a bad comment. The man was rude as well. How can these people be n bussiness. Going to call the BBB.!

Jan Dudeit 4/5/13 3:10PM

I signed up to have my paychecks deposited on the Chase Paycard. I was assured that it could be used online and that I could pay bills with it. I was even told that my tax return could be deposited on it as well. At first everything was going smoothly and I was able to make online transactions. My tax return and my paychecks have continued to be deposited on the card without issue. Then suddenly I was not able to make any online transactions at all and my rent payment was denied. I called customer service which the site states that they are 24 hours but really there isn't anyone there that can do anything but answer the phone. At first they were blaming it on me, then the retailer but they stopped doing that when I proved that the problem was on their end, now they just kept telling me to call back. So I did and then they repeatedly tell me that they have "escalated the situation" and that I will hear from them in 24 to 48 hours. Meanwhile, I still cannot make any online transactions. It has now been four days and they have not bothered to contact me. Furthermore, when I call they are still telling me that the situation has been escalated and to call back again.

inzombiak 2/15/13 12:19AM

Been trying to get a modification from these people since March 2011 !!! Keep being told they need additional information and that the modification is in underwriting. Since then, they have foreclosed on my home !! We even have a lawyer involved and STILL NO MODIFICATION ! These people don't care about their customers one little bit ! I would NEVER recommend Chase to anyone !!

plungedzebra 1/17/13 10:47AM

CHASE DOES NOT CARE ABOUT ITS CUSTOMERS IT IS ALL ABOUT THE MIGHTY DOLLAR.I HAVE TRYED HOME LOAN MODIFICATION 2IT IS ALL A SCAM .THEY GIVE U FALSE HOPES AND JUST THINK WE ARE ALL FOOLS .I WILL NEVER RECOMEND CHASE .OUR DO ANY TYPE OF BUSINESS WITH SUCH A LAME ORGANIZATION.

Anonymous 11/29/12 6:32PM

Dear Sir: Since I change my e-mail address, I have been unable to open my on- line account with Chase. The problem is that when you request, for security reason, I successfully give my User I.D. and my Password, the next step to get the Identification Code, I can´t get it and basically, because you may be sending that code to my old e-mail. Therefore, I would like to change my old e-mail to my present one: m.

Can you do that?

I feel very uncomfortable not being able to have access to my deposits and balance.

Thanks,

Edgardo Rothkegel Ortúzar

Edgardo Rothkegel 11/6/12 8:11AM

I live in Texas and someone in New York made a copy of my ATM debit card and withdrew almost 600 dollars from my account. I contact the customer service and they figured out someone had copied my card, reassured me it wasn't my fault and that they would send me a new card. The customer service rep was very nice in understanding. She told me it would take a day or 2 for the funds to be returned to me. I told her I was concerned about overdraft fees because my rent and car insurance where due. She put me on hold so she could contact the claim service and explain my situation. I probably on hold for no more than a minute. She transferred me to claims and I spoke with women there. She said it would take up to 4 hours for the funds to be returned. I check my account 20 minutes later and the funds were there. I I am highly impressed and thankful.

mdfmoss 11/1/12 7:42PM

MY NAME IS MARYANN CAMBOURELIS, ACCOUNT IS I SPOKE WITH A CHASE BANKER NAMED MORISA OR MORITSA. I WANT TO RELAY THE MESSAGE THAT THIS BANKER WAS SO CARING AND INFORMED ABOUT WHAT I HAD A PROBLEM WITH. THANKS FOR EMPLOYING EDUCATED PEOPLE , WHICH MAKES OUR EXPERIENCE SO MUCH BETTER.THANK YOU. MARYANN 10/11/2012 ABOUT 1615 TONITE.

Anonymous 10/11/12 8:57PM

I have a mortgage with Chase and have tried UNSUCCESSFULLY for three years to work with Chase for a loan modification or refinance.
Customer Service is a laugh. No one is willing to even talk with you, much less provide any assistance.

Anonymous 10/1/12 12:19PM


View all 72 JP Morgan Chase customer service reviews, complaints and ratings >>
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  User Rating  
Based on 124 votes
2.8
Customer service rating:
JP Morgan Chase
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JP Morgan Chase shareholders back executive compensation plan
Advertising · Editorial Calendar · Reprints & Permissions · General customer service · Online Help · Questions about P&I Data · Write to the Editor · Staff ...
“Buy” Rated JP Morgan Chase's Price Target Increased by Normura Securities ...
The stock has technical support in the $38 price area. If the shares can firm up, we see overhead resistance around the $44-$46 price levels. JPMorgan Chase & Co. (JPM ) is not recommended at this time, holding a Dividend.com DARS™ Rating of 3.3 out ...
JP Morgan Chase Says It Charged Some Accounts' Debit Cards Twice
A customer service representative said the error affected customers in New York, New Jersey and Connecticut. Chase told customers in Twitter messages, "We do apologize for the error. We are working to get the charges reversed as quickly as possible.
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