We hope to provide a complete resource for ING Direct customer support and customer service contact details below. Help us keep our directory current by adding any updated information you may have for ING Direct.
In March I received a letter from Sears Financial indicating I needed to make an election on my small pension. I chose lump sum distribution. ING received my request for lump sum on 03/26. I called to varify that you had received my request during the 1st week in April. A very pleasant agent checked for me and said that my request had been through auditing and was in processing. I asked when I could expect to receive the money. He indicated that most payments go out the 1st of the month. I asked if I could expect payment around May 1st--He replied yes but that I should check once a week on the status.
On subsequent checks, status remained the same --In processing. At a late april call, I was told that it could take up to 45 days for processing. I indicated that there was no indication of that 48 day period in the letter or the 1st call. I explained that I had scheduled a Vacation beginning the 1st of June based on the info I was given by ING.
I was depending on the money and could they please expidite my payment. The answer then and during subsequent calls was that nothing could be done. Very, very Poor customer service. Can anyone in your company help me with this issue?
Ken 5/22/13 4:29PM
my name is Monica Kwick. Im not a customer, my boyfriend is. He asked me to find out location near La Habra or Brea in CA. Ive been driving crazy trying the phone numbers they have in any location, but none are working. my emailaddress is We need a location in la Brea, near Whittier, or la Habra CA, and also phone numbers to call. Thank you. We really appreciate your assistance
monica 3/20/13 4:34PM
Excellent customer service courtesy and fast. No annoying menu options got straight to a live breathing human customer service agent!!! They must get paid well :-)
Mrs. Happy 12/4/12 9:54AM
I have had nothing but professional, friendly, and helpful interactions with the staff at ING. There may be a brief (no more than 5 minutes) wait to get someone to talk to when you call in but I don't consider that excessive compared to many business places I call. I always feel satisfied with the interactions and results.
Linda S 10/15/12 1:38PM
I L-O-V-E ING Direct! Their customer service is superb and has never let me down! Their mortgage department is the best and caters to all of your needs as a customer. The individuals are very knowledgeable and extremely helpful.
Anonymous 10/15/12 6:56AM
THE WORST SERVICE EVER! NO SUPERVISOR TO TALK TO. NATE/#1055463-BE SURE TO ASK FOR HIM WHEN YOU WANT THE WORST TREATMENT EVER. AS HE IS THE TOP DOG "THERE IS NOT ANOTHER MANAGER ABOVE ME!" THE TOP DOG, INDEED. CALLED BACK AND LARISSA THOUGHT IT WAS FUN TO PUT ME ON HOLD FOR 20 MINUTES WAITING FOR A SUPERVISOR.
ALL OVER TRYING TO ADD MY SON TO THE ACCOUNT. SHOULD BE A SIMPLE PROCESS. WHAT IF WE REALLY NEEDED THE MONEY. THEY'D HOLD IT CAPTIVE.
PULLED ALL MY MONEY OUT!
Anonymous 9/26/12 5:51PM
I recently receive the worst customer service EVER. I tentative processed a rate renew--and I say tentative because over th ephone I ws told that it would not take effect ntil the 24--when I called to cancel they refusd to refund the rate renew fe--thousands of dollars they have stolen from me--LIES, LIES. I have few options except I am not done. This is fraud if I have ever experienced it. They cannot be able to get away with this.
Despise ING Customer Service 9/20/12 10:49PM
I have had a savings account with ING for 5 years. I recently tried to add my husband to the account. This should be an easy process instead it was complete harassment. We tried at 4 different times to add him, from phone calls answering all 5 of their security questions from each of us, verifying our family's names birthdays, SSN's etc etc. We were each on our laptops with their customer service on the phone and it kept saying 'unable to process'. Then they would call us when we were away from our computers and ask us specifics in transaction amounts from random months such as February???!! It was complete harassment, I have no idea why they were making the process so completely difficult. We asked to speak to a manager, he said his name was Jeff and it sounded like he was smiling through the phone the more frustrated we got. I closed the account immediately when the smart a** customer service mgr gave us attitude. We placed our $30k back in a bofa savings acct. Maybe we were small potatoes to them with our mere $30k. SO glad I did not decide to transfer our checking to them, they are a nightmare!
F ING 8/20/12 1:56PM
One thing everyone should know about the ING direct, they may not charge for Account fees but they have fees. They can avoid the basic fees as they do not provide any other services like “Walking in to a branch and speaking with a human"
If you ever need anything you will Speke with robots, who are trained for one things reach into your pocket and collect the $$ for bank, no matter how old of an customer you are, you are just a number for them to take advantage of you.
With that being said they collect $$ in many ways.
As an example if you use "Bill Pay" form Ing direct and you send out $100.00
They will take the $$ "OUT OF YOUR ACCOUNT INSTANTLY" - NOT ON HOLD OR IN PENDING. IT IS LIKE THE CHECK IS CASHED THE MOMENT IT IS SENT.
They gain 3 fold with this approach.
1 - Because the $$ are not in your account they will not have to pay interest on it.
2 - If for any reason the check dose not cashed they will keep you $$ for 90 days without any interest or obligation to you. IT IS ALMOST LIKE YOU GAVE THEM INTREST FREE LOAN FOR 90 DAYS.
3 - If the check was important and did not reach to the receiver, the customer will have to pay "STOP PAYMENT FEE", even of the check is not cashed or has no possibility of cashing.
There are many other rules that will just does not add up like,
ING direct will not do Bank Wire – but they will gladly charge you fee for overnight payment. They also have limit on how much you can send, if you reach that limit they will charge 2ce for overnight fee for the same payment even if it going to same place at same time.
And all these rules are in place to take the $$ out of your pocket no matter if it make sense or not. They are the bank rules and these rules are or should be against the low.
I run a small business and I wish I could operate the same way with my customer, by tacking $$ HOSTAGE from my customer. Brilliant strategy!! Illusions of providing services but the moment they have your $$ you are no longer in control.
I have been a customer with ING direct for almost decade, and don’t get me wrong that they do provide a service, however they are like sharks and they wait for the moment you need your cash, and their call is – OH YA YOU NEED CASH, IT WILL COST YOU ALL YOU GOT!!!
SAVINGS – I DO NOT THINK SO!
Running a business is one thing – charging fee for something is also understandable. Harassing customer with rules that does not add up is just STEALING in my book and I for one do not stand for it.
I will gladly take my business somewhere else.
Anonymous 8/13/12 6:28AM
6/27/12 ING share builder website is down AGAIN. I now suspect big problems within this bank. I will be transfering to another broker.