Posted by Anonymous
Between the fees and percentage charged I got screwed
Edward Jones customer service
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User Reviews
11
Jul
20
Nov
Posted by Anonymous
Very coy and evasive about fees.; you never get an answer, just see your money going down. Lots of ambiguous talk, manipulation(?), seems to do what is best for them, not for you, with suggested investments. Questionable integrity. Got my account with them transferred elsewhere in record time when I started to get uncomfortable. Still have no answers. One of the worst experiences in my life trusting Edward Jones advisor.
12
Jun
Posted by Klaus
All my wife and I can do is provide a narrative of the bad experience we've had with Edward Jones investments. Initially we went to the Bastrop, Texas office on the advice of our CPA. The advisor at the time, (new retired), was Charles Mazak who advised that we transfer out American Funds account along with another 75K to his control. He said that it would cost a few thousand but that we would earn that back within a year. On his advice we did so and then found that the funds were reinvested back with American Funds where they had been before. We never recovered the loss. Next we worked with Jill Lube, (who is also no longer with Edward Jones). She advised an annuity but never explained that the funds would be locked in with only a small percentage being made available annually. I'm seventy years old and will never see that money again by the end of my lifetime. The Bastrop office closed down and we moved the funds to the Smithville, Texas office. There I explained that our money was intended to care for us in our old age. As a result the new adviser offered an insurance policy at the rate of over five hundred dollars a month never suggesting anything about our investments. We finally moved our entire account, almost a million dollars, to Morgan Stanley and have been satisfied with their service. I would never suggest using Edward Jones to anyone.
25
Apr
09
Apr
Posted by Anonymous
We just left Edward Jones because our financial advisor, Bob Nicklaus, was not acting on our behalf. He was not honest or forthright in our dealings. He was making decisions that would benefit him rather than his client. In my opinion, Bob is a rogue advisor, looking to benefit himself rather than his customers, prior to his retirement. Because of his inept actions, we just faced an extremely expensive tax situation. I hope that this office is inspected , so more people in Wichita are not affected as we were.