Farmers Insurance

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I have been with Farmer's Insurance for 20+ years. I had the same insurance agent all this time. Any time I had a claim or a question he satisfied my needs within 24 hours. He recently retired and now I can not get any service at all! It takes weeks to get any answers for anything and when I try to get a hold of claims adjusters regarding a current claim all I get are answering machines with never a call back! No one seems to know or have answers for anything! It is so frustrating after so many years of great service! I am definitely going to change insurances!!!!!

Anonymous 5/22/13 12:25PM

I am so disappointed in their stupid policy. I was on a freeway, and I switched lane and got a hit and run. They would not cover it because it's my fault for switching lane!? Are you kidding me! So basically is like telling me to never switch lane because if i get hit, i won't be cover! They just lost a customer and more when i spread words about how horrible their policy is!

cookiedo 5/22/13 9:04AM

I was with Farmers for 20years and just cancelled everything today due the incompetence of one agent and his receptopnist. Robert O Thone, Albuquerque, NM. We had our agent come out to give us a quoute on our home insurance because our Mortgage company sent us a letter stating that our home was underinsured. The agent (Robert O Thone)came out evaluated everything told my husband that he would be emailing us a quote. A week later we received a new policy in the mail our insuracne for year had gone up 300.00. We never received a quote and never authorized him to change it. We just wanted a quote to determine if we had to star looking elsewhere or stay with Farmers. When i called the agents office the secretary became ver argumentative. I told her she didnt need to be rude she needed to be professional and the bottom line was that we were going to cancel our for both our vehicles and the home. she stated i could do what ever i wanted and hung up on me. I am so dissapointed i will never go back to farmers and they cant thank the help at Robert O Thone Agency in Albuquerque, NM

tina 2/12/13 9:44AM

Price of auto policy goes up depending on the people they have working for them at the time employee turnover. The incopetance i have seen in every call i make to them. Example of mistakes is bought a new car and gave them all the information and lienholder but farmers removed my collision so i was driving around for almost 4 weeks without it. There is major incopetance on the agent's level and thier employees level. I switch back to allstate when farmers upped my insurance to almost 1200.00 for every 6 months and i am 46 years old no moving violations or accidents on my record now i'm paying less than 500 every 6 months for 100% better insurance. Stay away from farmers very high premium and the time you will be on the phone fixing mistakes or problmes they do on purpose. Farmers name should be Fraud Inc.

joejoe4350 11/18/12 5:55AM

I have no idea why those with complaints against Farmers Insurance, do not file a complaint with the insurance commissioner in their state, who is supposed to be in charge of regulating these insurance companies.

In some states you will find the insurance commissioner of that state to be an idiot and not help you with your problem, but if they get enough complaints they will have to take care of the problem whether they want to or not.

So I URGE all of you to file ANY complaint for any reason against any insurance company with the commissioner immediately if you want results.

Remember insurance commission is an appointed position in most states and if you do not receive good results complaints to the governor should be made, or letters to the editors might get everyone on board.

Americans need to learn to fight back with companies that refuse to give them what they paid for in good faith.

Amy 10/27/12 10:20AM

After reading these complaints, 90% of the problems stem from your own error because I'm sure none of you took the time to read and understand your policy terms and conditions. Insurance policies are legal contracts. As with any contract, there will be a monetary fee incurred for breaking the contract. So if you cancel your policy anytime other then at ths renewal date, you can expect what is called a short rate cancellation fee. Typically the equivalent of one month's premium. This is used to discourage those people that obtain a current security verification and then cancel their policy so they can appear to be legally compliant. And don't be one of those people that go to get their tag without bothering to take proof of insurance or taking the time to check if your verification is up to date. Failing to plan on your part doesn't create an emergency on the agent's part. The majority of complaints I've read on here can be contributed to the laziness or poor planning of the people that are doing the complaining!

Insurance commissioner 10/5/12 7:26AM

Far and away the worst company. Had them for awhile on rentals and they just screwed the policy/billing up. Hard to understand and the agent was absolutly worthless. Just look how hard it is to find a live person for policy service!! No Farmers never again!!

Paul 10/1/12 4:02PM

I have had Farmers for over 15 years and havd been satisfied with Farmers overall. I was totally satisified with my lastagent that left the company. My agemt now is Fances A Chappell, Richardson, Texas. Over my 40 years of living in three different tates and having several different agencies this latest has by far been the worst customer service I have experienced. She needs to learn the meaning of customer service and what the true meaning of a customer value proposition. The customer is wrong, paper work sent that was never rreceived, recieving cancellation notices for non payment when in a auto pay plan. not understanding instructions and having an umbrella policy cancelled. Sent e-mails that take to long to recieve answers or have to send reminders. On and on, as I said the worst In my experience. Just to note, I do write and inform when I recieve excellent service.

Richard 9/9/12 5:00PM

Been with Farmers for many years and they HAVE come through and provided great service. Was in an accident a few years back and my agent, the claims adjuster and Farmers lawyers all did a great job. Great service - NO COMPLAINTS.

Ed 8/23/12 12:38PM

Terrible after hours customer service. We were on hold for 45. Minutes then they hung up on us. After calling back 15 more minutes on hold, we just gave up and called allstate. Excellent service there... Switched our coverage.

Unsatidfries 7/20/12 5:18PM