American Express

Click here to add a comment for this listing.

my 87 year old mother has a hard time hearing so with her permission i talked with customer service about closing her account and paying her bill off in full..we did this the day she got her statment..the next month we got a bill for intrest..she closed the account and paid it in full..there have been no charges for 2 years and we are charged intrest for a zero balance and absolutely no one would help us

Anonymous 8/29/10 9:24PM

We are a merchant and have been having a problem with one of our terminals for 3 months now! Hopeless contacting the call centre as we can't make them understand what the problem. They come up with their own ideas and you can't budge them. 2 of our terminals, each with different commission rates have been programmed as one and we are being charged the hight rate for both. Have contacted call centre several times, sent emails and letters which have all been ignored. How does an Amex merchant get problems such as this corrected?

Gracie 6/28/10 8:38PM

If you don't have the 15 digit credit card number, it is extremely difficult to get a live person at AE. After many attempts I found contactthehelp.com and got the number I needed and what I needed to get to speak to a live person!!!!

I needed to pay my daughter-in-laws' bill while she is overseas and I do not have the card in my possession nor was the complete number on the statement which I just received and the bill is due tomorrow! I had to get it paid today. Love all the time they give you to get it paid!

Any way, once I did reach a representative (George) and got thru the gauntlet of security questions, the process went smoothly. George was great and extremely helpful.

American Express needs to be a little easier to reach Customer Service

I think a

Anonymous 6/7/10 3:25PM

Nightmare to get card canceled today. Took over 26 minutes as customer support would not accept "I just don't want it" as a valid reason to quit card. David said quote "I will not cancel your card until you listen to me" then when on to lecture me on my bad decision. His supervisor Larry was equally impossible to deal with. I have a very small CREDIT yet they gave me no information as to when I can expect to get it refunded. The company needs serious reevaluate how it treat the public!

Insulted by AE in Michigan 3/1/10 12:56PM

there are completly suck, it is very hard to recah them,

remy 1/18/10 9:50AM

I had a serious problem with a merchant and was extremely worried and needed help. I had paid on my american express card and the support they gave me was the BEST really and truley. These people were brilliant !

ash 1/14/10 2:23PM

thats how customer service is supost to be just perfect.

latoya 1/8/10 5:25AM

Best customer service that i have gotten so far. Keep it up guys.

moonwarning 11/10/09 11:11PM