American Express customer service

American Express is a global financial services company mostly known for their credit card offerings. American Express is one of the companies that comprises the Dow Jones Industrial Average. American Express offers customer service by a toll-free support phone number.

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Customer Service and General Information

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Phone: 800-528-4800

  • How to reach a live person:
    • Press 0 three times for customer service
  • Hours of Operation:
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  • Email:
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  • Customer service link:
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  • Main Company URL:
  • Description:
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Membership Rewards Program

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Phone: 800-297-3276

  • How to reach a live person:
    • Press 0 when recording asks for your card number.

      Press 0 when it asks for your number the second time and you will be transferred to a person.
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Small Business card application status

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Phone: 800-567-1085

  • How to reach a live person:
    • Press 1 for English
      Press 0 until transferred (took me two times)
  • Hours of Operation:
    • Their web site says they are available all the time, but I have not confirmed this.
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User Reviews

10
Sep

Posted by wwg


on 9/10/20 at 3:15PM

Just had a great experience with American Express customer service. They allowed me to open a dispute against over $700 in charges from StubHub who refuses to over refunds in the wake of all the Covid cancellations. Even though it was a few days beyond their traditional 120-day limit, the customer support rep at AMEX got the dispute submitted and my account credited. Really appreciate doing business with a company so interested in helping.

22
Jul

Posted by Sandra


on 7/22/19 at 7:55AM

We opened an American Express Delta Skymiles account that promised 75,000 skymile points after spending $3000 in the first three months. We are trying to book a vacation in October so we quickly began spending the money on this account. I called in to American Express when I received the card and was told that the points would post to my skymiles account 72 hours AFTER the closing statement date at which I met my spending requirements were met. I then planned to spend the money by the July 25 statement closing date in order to receive the points in time to book this travel. During the next 6-8 phone calls I was given multiple explainations of when I would actually receive the points....One representative told me 6-8 weeks after the statement date, one representative told me 6-8 weeks after the spending was met regardless of the closing date and the last representative told me 8-12 weeks. NONE of these responses were consistant and now I am left with a half planned trip including unrefundable hotel and activity reservations and I will not have my points in time. One representative told me that American Express had NOTHING to do with the issuing of the points and that I must contact Delta to resolve this...I quickly called Delta and was told that information was completely incorrect and in fact, Delta could not control the points from American Express...I do not know WHY this American Express rep told me this. I have remained calm and reasonable throughout this process but it is VERY frustrating. Also note that at least TWO of my phone calls were dropped right in the middle of talking to someone that was seeming to be helpful at the time. Only to lose that call and have to call back to explain the issue all over again. IF I had been told that the points would be issued after the spending threshold was met regardless of the closing statement date I could have spent the $3000 IMMEDIATELY upon receiving the card and then the time frame might not have been so critical as to when the points would post. Now I am out of luck. I am very unhappy with the misinformation I have been given. At the very least, the representatives from American Express should be able to convey consistant information from which the consumer can make their spending decisions.

17
Jan

Posted by Anonymous


on 1/17/17 at 9:55PM

Dispute Ref #L8D9588 - MY ACCT - not excepting your decision - same reply from Amex in May 2016 for charge of $79.00 on 5/1/16 for again unauthoriced charge by Stratigig Investments (Baumann Letters) same company - have all documentation and ready to send you. This is FRAUD BY THIS COMPANY. Ipurchases a book on 2/5/16 for $97.00 that is how they got my AMEX account number and is

stored in their system - I made a copy of my account information - which I did not know I even

had an account with this company!!! I hope that AMEX WILL BE ABLE TO GET THIS RESOLVED BY HAVING THIS COMPANY ISSUE ME A CREDIT FOR $129.00 AND BLOCK THEM SO THEY CAN NEVER CHARGE ME AGAIN. MARIA L. WILSON.

10
Jan

Posted by Anonymous


on 1/10/17 at 9:49AM

The Customer Service For American Express Is The Absolute Worse. They Are Very Rude And Literally Will Hang Up The Phone On You If They Don't Like Your Tone. Instead Of Realizing, That As The Customer Frustration Has Set In And What They Are Saying Doesn't Make Sense. They Are Not Patient Nor Are They Compassionate To The Customers Need. Marcus The 6th And Last Person I Spoke With Told Me He Couldn't Do Any Thing Else For Me And That He Is Disconnecting The Call. Very Disrespectful And Unprofessional

06
Nov

Posted by Anonymous


on 11/6/16 at 1:24PM

I Call For Account Balance, And It Was The Most Horrible Experience I Have Had With American Express Since 1992. I Was Kept On Hold From 2:45pm To 3:05 Pm Listening A Recording That Kept Saying "please Wait" Every 30 Seconds. That Was Worst Than Water Torture.

The Operator Who Said Her Name Was Cele At Best Was Incompetent, I Asked To Speak To A Supervisor, Which She Told Me She Couldn't Find One But She Would Look. My Question Is Was I Talking To Someone In America, Is There A Language Barrier. The Last 4 Digit Of My Card

View all 50 American Express customer service reviews »
Customer Service Ratings

Based on 211 votes.

2.9

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