TransUnion

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Transunion have the worst customer service first off I couldn't understand what the person was saying he was very rude trying to rush me off the phone horrible horrible customer service they need to fired everybody and start all over again with new hires...sad sad sad:(

QAL 5/22/13 9:57AM

Transunion have the worst Customer Service of the world. I called them to dispute an account that was not mine and the only thing that the representative from Transunion wanted was for me to subscribe to their monthly monitoring service. At the end I said no and when I hung up I felt that they were no going to help me with the dispute. Because she sounded mad that I didn't want to subscribe for their Monitoring or whatever. At the end my credit score went up on the Equifax and Experian and for whatever reason Transunion credit score drop 662 to 605. With nothing negative, everything was the same except that my credit card balances was paid. So I have less debt than the past months. What kind of business this people run. And we on the mercy of they doing what ever they want with your credit?

edwin2284 4/21/13 9:55AM

Transunion has the WORST customer service of any supposedly professional organization I have encountered. Neither the rep or the supervisor could speak or understand English. The SAME information needed to faxed in three times to them and then the exact same information needed to be faxed in again to another nummber because apparently the highly educated rep. and hiis supervisor could not understand that

GDJ 4/12/13 10:50AM

I just called Transunion it was absolutely ridicules I talked to someone not from the United States of America this has to stop why can Transunion not be like Equifax and Experian I have talked to Americans there keep the credit agencies in America where it should be!

American 4/11/13 2:40PM

Worst credit reporting entity by far. I am confused as to how TransUnion is the ONLY credit reporting entity that cannot get most of my credit info straight. When I called to add a bankruptcy discharge that occurred in 2011, they told me it was not their fault it wasn't on the report and it was the reporting agency's fault. SERIOUSLY? The Federal Government seemed fully capable of reporting to the other two credit reporting agencies and that showed up immediately, so seems to be a TransUnion issue of not processing info. Customer service was impossible, nobody there speaks a lick of English. Worst ever.

Frustrated 4/10/13 9:36AM

The united hospital account $29,500 balance was suppose to be removed from transunion. We had an agreement that once I had made 18 payments on time it would be taken off as delinquent. They have been getting paid on time for two years now. Please remove.

Thank you

Anonymous 3/12/13 12:25PM

Why is it so easy to subscribe to the 7day free 3 Bureau Credit Monitoring but when you decide to cancel before the 7 days....the number to call is impossible to locate. I'm very disappointed in the time I've wasted looking for a number to cancel the free trial!It should be clearly listed &easy to find! Just as easy as it was to subscribe to it! Please fix this!

Anonymous 3/9/13 6:10AM

I called to clarify my recent credit report. I spoke with two different customer service representative, I COULDN'T UNDERSTAND EITHER OF THEM. I asked the first three times for an english speaking operator. I finally resolved one of issues, but was unable to understand what effects my credit scores or how to improve them. Their answer was to send me a copy of my credit report which I already have. It only shows a graph and a number - no explanation of what those numbers represent.

Anonymous 3/1/13 4:38PM

Today I called TransUnion for a free complimentary credit report. The person I spoke to was nice and helpful. However, he is located in another country, I knew the accent. Why is everybody outsourcing to other countries? We need jobs here in the USA.

Anonymous 2/28/13 5:44PM

I talked to 5 or 6 people that spoke terrible english and they just kept giving me different numbers to call. Im pretty sure that they outsource these calls. sad thing is I know of a few English speaking people that live in the U.S that would love to have that job.

blah 2/25/13 10:58AM