Equifax

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This company is as backwards as it gets. I am the victim here, not the people who stole my identity. How on earth do they expect me to verify information that was reported to them incorrectly! This is the last straw! Small claims court it is. These people are costing me time and money in their explicit refusal to respond to my requests! I asked to speak to a manager 5 times before I was put on hold. Was kept on hold for 20 minutes! This is not acceptable!

Anonymous 5/22/13 10:10AM

spoke to a person who sounded like either they were on drugs or drunk..... wow

Anonymous 5/20/13 8:20AM

they are less than accomodating, I called to change personal information that was not true, they sent me an email telling me that it had been changed, I accessed my report and it was still there, they are unintelligent, unprofessional and just keep repeating things like robots, when I ask why things have not been changed. They do not know what the heck they are doing, they are nitwitts, you ask for a supervisor and they give you every excuse possible to not get you one.

ab3256 5/20/13 8:17AM

This was an executive office number which when I called and explained what I need she proceeded to transfer me off onto someone else where I was put on hold forever. I am having to agree that I think Equifax gets a thrill out of putting people on hold since they really don't want to have to deal with you. Wondering if they get paid to do nothing.

frustrated 5/13/13 12:32PM

I've spent over a month going back and forth sending in documents to verify that I am who I am in order to dispute faulty information on my credit report and no one seems to want to deal with it I get put on hold then transfered to another rep and have to start all over. After much frustration I ask for a manager and all of a sudden they see my info and then tell me it'll be a month to clear up. She also told me I would get a call back with a confirmation number which has yet to happen a week later. This is redivulous and holding up my home buying process. I've never dealt with more unhelpful sloppy customer service in my life.

Anonymous 5/4/13 7:07PM

This company sucks! I couldn't get my report online so they told me I needed to fax it with some other proff I did that and mail it to the mailing address they got online I been waiting 3 months for my credit report to come and now that I called them they told me that's not the right address I asked them about what is going to happened with my identity they told me those paper get "chreated" men wtf yah going to put an address to mail it to that they are just going to chread your information is a waist of time! Ppl plz don't mess around with this company is not good I don't recommend it

Anonymous 5/2/13 10:01AM

I finally spoke with someone and this is the only number i got a live represenative without the automated system. There was a language barrier, representatives are not Americans.

Anonymous 4/12/13 8:58AM

I was considering Equifax then I read the reviews [thank god]. I've had a belly full of companies that treat their customers with talking heads that no one can understand. Thanks to the reviewers I saved myself many head-aches.

Anonymous 4/11/13 9:52AM

I called Equifax to get a fraud alert off my credit report. I got an agent that helped me. I had time understanding her but by the time I tried to answer 50 questions I finally got a confirmation saying it would be off my CR and I would get a verification within 30 days by email.We will see..How do they expect you to remember old addresses and old accounts?? But anyway it is suppose to be off. We will see. It only took me a year.

buckoete45 4/3/13 11:46AM

I just got through to an Equifax customer service agent via online chat using this link: https://help.equifax.com/app/chat/chat_launch

The hours are listed as
Monday - Friday: 08:00 AM - 12:00 AM EDT
Saturday - Sunday: Closed

You can give your phone number if you want the rep to call you back versus using the chat feature. I just used the internet chat feature, and I got my questions answered pretty quickly.

Anonymous 3/26/13 8:59AM