Sovereign Bank

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I am sitting here waiting for a live person...on speaker phone because nobody answers. The recorded voice simply says "Your expected wait time is..." with no time. What a crock. I faxed my request for a payoff on an auto lease twice over the period of a month. No response, no payoff. Not only that, but $20 for a faxed payoff? This bank is the pits. And all of you who got rude, nasty customer service people, I suggest you get names and air your grievances in public!

Lynn 9/1/10 7:16AM

We are in a retail business and so we have a lot of cash to deposit on Mondays. We are doing business with the eastown mall branch for the past 6 years. There has never been any problem with our deposits.Since this cashier " Luz" started to work in this branch, she always have a problem because she has to count alot of cash. But yesterday, july 6th 2010, she called me that my cash was short about 100 dollars. I took my calculating tape with me to her to verify everything,but then she got really upset and told me that I do not need to bring my cash to her. She was loud and very disrespectful to me.

Singh 7/7/10 9:46AM

I would NEVER bank with Sovereign Bank. I switched to this bank after hearing some horrible stories about Bank of America, but I will quickly be switching back to BOA. Not only have I had to recently deal with 5 different Customer Service agents (of course all stating different things), I have had to deal with a person at the branch who has not been a help at all. My online banking balance said one thing, and the bank is saying another. When I asked about the discrepancy, they flat out said "I guess your online statement was wrong," yet they still haven't tried to fix the problem, nor are they going to. If you care about your money and want to be treated like a human, DO NOT BANK HERE


also: litre85 ....that is EXACTLY what happened to me!!!!!

jenniferc20 2/23/10 12:29PM

I pulled out of this bank more than 3 years ago. Today I tried to get a payoff on a customers auto loan. This crummy bank has the nerve to tell me to fax a request which would take up to 3 business days, and in addition to that wanted to charge and additional $20 fee to the payoff amount. My advice for anyone that is in this bank....pull out. They take your money then want to charge you for information on your own account. Sovereign, you should have been one of the banks that failed. Investors BEWARE!

Edd 9/18/09 12:24PM

Dear Call Recipients:

Santander, which now owns Sovereign Bank, has to make up for the billions they lost in the Bernie Madoff debacle. And you, the banking customers, will have to make up for the loss.

If this has not happened to you yet, watch out: you will find that even though you may have made a legitimate deposit to cover your checks and purchases, Sovereign Bank will delay the availability of your funds deliberately, all the while accepting—very quickly--checks that you probably mailed after the initial deposit. In most cases, a handwritten mailed check is instantly converted to an “electronic check” and presented against your account the next day, weekends included, even though the company you mailed the check to, resides in another state. This “trick in the system” allows Sovereign Bank to charge and extra $35.00 (unavailable funds fee) for every quickly converted electronic check, sometimes resulting in hundreds of dollars in fees. Albeit this “trick” is not illegal, it is, however, highly unethical. You have been warned.

Scamwatcher 8/16/09 11:42AM

Complaint
Description of the complaint:
I spoke with three people over the telephone. On 2/12/2009, I made a deposit of 934.00 leaving me with a ledger balance of 2,113.00 and an available balance of 1179.00. After this deposit, I checked my online banking everyday to see when my check would clear. On 2/17/2009, online banking showed the funds were available. There were several withdrawals on this date leaving me with a balance of 430.00. On 2/18/2009 I checked my online banking and I saw that I had seven 33.00 unavailable funds fees. I called immediately and the representative told me that I am incorrect and the check did not clear until the 18th. I know this is incorrect because I am well aware of the difference of ledger balance and available balance and on the 17th I made an internal transfer to my savings account because of the available money. The people I spoke with were relentless in telling me I was incorrect and that even though the money was there, the check did not clear yet and that is why they charged me 230 worth in fees. This is absolutely fraudulant and suspicious. There computer systems say one thing and their representatives say another.

How complaint can be satisfactorily addressed:
Being that I have been a Sovereign customer for over 7 years now , I would like my fees reversed. I am horrified about what happened and believe it is only fair since their system showed their was available money in my account.

liltre85 2/20/09 1:39AM

This bank is worthless. Sovereign Bank has one of the most ridiculous "policies" I've EVER heard of. I asked one of their rep's to fax a letter to my bank saying that we're up to date on our payments(which we are) so we can get a small christmas loan and they told me I had to write a letter of request to their claims dept. and include a CHECK FOR 20.00!! Why should I have to pay for information that's involving my OWN ACCOUNT?? The lady I spoke with says that the department isn't open all the time, and they would have to make sure someone was there all the time to take calls, and they can't do that. They may as well charge you for calling them and answering the phones then!!! I can't believe this is actually one of their policies. Thank you sovereign bank for ruining my families chances in getting the christmas loan for our 3 kids while their daddy is in Iraq. Merry Frickin' Christmas.

Sherri Tomlin 12/8/08 10:55AM

this bank is the worst ever unfreindly hazard ave enfeild conn location charges for unavaible funds with money in acct more than enough. wont cash payroll check company deposits money in and i have account no tellers always a line cant resolve problems in timely manner questionable fees need banking commision to look into what and how they are charginge fees for wouldnt ever recommend this bank to anyon infact i will tell everybody i know not to ever open a acct with them

yina tina 11/5/08 9:38PM

My son has a truck loan with you . I co-signed for the loan. He was laid off in May, 2008, but has been able to make his payments using savings and doing odd jobs. He called customer service last month and was told he would be able to skip a month if need be. I called this morning and got the rudest person! She talked down to me. Wanted to know why I was calling and not him. I explained that he started a new job this week and was unable to make the call. And since I am on the loan I was calling. She wanted to know why I wasn't making the payment and I explained that my husband and I are having financial difficulties just like everyone else now days. She said she would submit our request and we needed to call back next Fri. to see if it is granted. I realise this is your policy, but there is no excuse for her rudeness! She acted put out that I had called. Isn't it her job to be helpful to your customers? I called the 800-207-8767 number.

Thank you for your time.

Anonymous 10/10/08 7:19AM