PNC Bank

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I worked for National City Bank. I was a telephone banker at their call center in Michigan. Trying to give real customer service was frowned upon. I'm not kidding. The bank was doomed because they had NO ability to retain customers. When the economy sunk, this bank's "growth model" became a joke. Assets were sold to various financial institutions and PNC became the new National City. I'm still a customer although I thankfully am no longer employed there. Same old same old. Try a different institution folks. I rarely use my PNC account for anything.

Anonymous 5/25/13 1:37PM

PNC customer service is anything but customer service. I have been dealing with a problem for three months with no resolution. I have faxed legal documents four times and emailed the same at least twice. Still they have not updated their system. I constantly get put on hold for extended periods of time. They are very reluctant to give you a supervisors name and direct number. I high recommend anyone needing a loan to go elsewhere. PNC is a big disappointment.

RNC

Anonymous 5/20/13 7:59AM

PNC has a "consistent" problem with keeping their website up and they don't even have the common courtesy to alert their customers whom they allegedly value that they are having problems!
Since they don't pay anything but "pennies" on customers savings accounts and they charge high interest to borrowers , they should have enough cash flow to invest in technology to avoid or at least reduce these random down incidents.
This is irritating!!!!!!

rmlanj9 5/15/13 9:19AM

need a verification from this bank? dont expect to ever receive it.

Seenitall 5/10/13 2:17PM

I received a email saying a new biller was added to my online bill pay, funny thing is I don't have an online account with this bank. I don't have any accounts with PNC.

Jane 4/23/13 7:17AM

This is the worst bank I have every dealt with. Customer service is horrible. They don't close your accounts right so they can charge you late fees and fees because you haven't npaid your late fees when the account should of been closed. Then they keep your money which is automatly deposited into your account, because you had no idea they closed your new account you opend when you cvlosed the first one because of a lost check book. So they goty my chck,kept it to pay their fees. Tell you that a check is in the mail for what they didn't use to pay the fees that should not have been charged in the gfirst place because the people working at their banks do jot know what they are doing.

DLDANGEL 4/18/13 1:23PM

Trying to get access to my accounts via their web site has been a TOTAL disaster. I was on the phone with their "consultants" for close to an hour last night, and I am no further along than when I started. I finally hung up out of frustration. The left hand doesn't know what the right hand is doing over there.

rond1019 4/12/13 9:03AM

hello sir i like to get my account balance on the phone but on of the custom care people would not give greg banish his balance over the phone

Anonymous 4/8/13 10:13AM

Ha Ha : "Please avoid using profanity."
Not an easy request to grant when discussing THIS bank. :)

After they lost part of a deposit a few years ago, and despite assurances by the bank officer I spoke with, never made it right, I closed my checking account. I did keep a credit card I had that PNC had assimilated from the defunct National City Bank (which, sadly, had never had a problem with service.)

I do virtually all my credit card maintenance by my internet account. PNC's Virtual Wallet (the one they moved my credit card to from a perfectly functioning online system that National City had) has now been completely MIA since Friday. I reported this to them by phone Friday morning. The rep on the phone told me he could hear the person next to him dealing with the same issue. So, they've known for THREE DAYS now, and none of their websites will even open a webpage from a search engine, much less connect to my online account. Not the first time they've had an issue with the account working. Thumbs down on this bank. Unreliable.

Disgruntled 4/7/13 1:28AM

I have nothing but problems trying to get on their web site. Customer support was terrible.I was on the phone over a HOUR to get this problem corrected only to be let down.Their tech's need some more knowledge on their system's their using.

Anonymous 4/5/13 10:07AM