Expedia

Click here to add a comment for this listing.

I made a booking through expedia 2 months ago and I noticed that one of the flights confirmed does not exist anymore. I called expedia and they told me to call the airline. The airline has no details of our reservation at all! They told me to call expedia. I sent 2 e-mails and made 3 phone calls to the USA. NOBODY can help!! DON'T USE EXPEDIA EVER!
I still don't know if I can travel as expedia tells me I am booked and the airline tells me I am not.

Anonymous 10/29/09 4:02AM

I could not be more disappointed in Expedia. we booked our flight over 6 months prior to the date of departure only to get an email from expedia about 2 weeks before the flight to find out our selected seating was bumped to the very rear of the plane (row 29). I called the carrier and was told expedia had been informed the day I booked the flight that the selected seats were reserved for medallion members- only expedia never told us. Expedia claimed they could not reserve any other seats on the plane for us- they were all held by the airline. So much for booking early. This is my second and LAST bad experience with Expedia...fool me twice shame on me!

Anonymous 10/27/09 7:29AM

Used the number and got a person immediately who was polite, helpful and resolved my problem

Anonymous 10/20/09 7:21AM

took 4 hours to get someone - went through Central America, 2 supervisors. finally got someone who AGREED TO REFUND. still waiting...

sheila 9/14/09 8:35AM

I was on the brink of confirming my booking, and then I started experiencing problems connecting to their website. After making several further attempts to connect for the next hour, I decided to call them. The woman I spoke with was very polite and made sure my hotel reservation was completed. Excellent!

Anonymous 9/6/09 10:21AM

I just finish placing a call regarding 3 international tickets I purchased. They answered the phone and my questions!

I'm shocked to see how many complains there are about them. I hope I don't get in trouble...
I only purchase airline tickets. I have used them 15 different times and never had a problem...

Pettit 8/20/09 1:10PM

Oh hell.
Very VERY bad customer service! You speak to three persons and get five different answers! Even when you note their names as reference it really doesn't matter.

I'm really frustrated. I just spent too much money and definitely was awaiting a better service!

Elmstreet_Hunt 7/31/09 5:16PM

mavie,the customer service representative was very helpful,she provides me with all the information i need patiently,i would highly recommend expedia to all my friends.thanks a lot mavie. from regina and resty of las vegas ,nv.

Anonymous 7/31/09 2:57AM

The only thing worse than the promises of Expedia for the last 11 months is the fact I'm still trying to resolve my ticket for the last 11 months. DUH! Every phone call is "just one more fax" away from resolution. DUH, again. (me)

If I could afford better, it wouldn't matter but since we (customers) use Expedia for reduced fare and customer service- it's what we expect. NOT WORTH IT . I could have flown to INDIA, printed the paperwork out, eaten at McDinialds, flown home, walked to the bank and cashed a check myself and still saved money over the cost they have wasted going over my refund AGAIN and AGAIN...

I like the fact that there is only ONE ingoing phone number.... People don't have names, there is no continuity with customers and feigned ignorance is equal to .... you guessed it "DUH".

Expedia own/operated more than the Expedia company, so check it out before you use a travel company.... and whatever company you use, ALWAYS call the hotel, etc. Personally and VERIFY your reservations have been RECEIVED!!!

Myself, I'm off to schedule my next trip... airfare, car, hotel, etc......... not through Expedia! The name alone is an oxymoron.

Annon. 7/24/09 1:53AM

I will never book another vacation through Expedia. All of the people you talk with are located in the Phillipines. They have no authority to do anything for you. It is the worst service and pricing. I advise to use someone else.

Anonymous 7/14/09 1:27PM