Expedia

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After being on hold for 10 minutes literally I was told they could not help me get a refund on an overcharge to our member. I am finding expedia does't seem to care once they have received thier monies. I personally will not use expedia again and will discuss it with my co-workers.
We book hundreds of hotels a week.

Anonymous 8/14/10 9:50AM

i tried to book a flight online and when i completed the purchase i got and error stating the transaction did not go through. after trying 2 more times getting the same error i called customer support. all they could tell me is the booking didnt go through. after contacting my bank, the money was taken from my account. now im stuck minus the cash and no airline ticket.

italianospeed 7/30/10 11:23AM

Expedia is a scam. Their business practice is down right fraudulent. The prices they post on their website are completely false and then they try to get you to agree to a much higher package price. If you do not agree to such pricing tactics, you will NOT get your refund back. I've been on the phone for three days with incompetent and idiotic customer representatives from India who can't speak English and do not have a single clue about my trip. They kept on agreeing to refund the full amount, but never did so. After countless follow-ups, they only refunded $500 out of $3200 that we paid them. The stress and the headache with Expedia is beyond appalling. I advise all travelers to never book with them!!!!

tangja 7/29/10 8:38PM

I am a Marriott employee...boy do we hate getting these types of calls...The calls where the guest says "I want to cxl my reservation and expedia/hotel/orbitz.com told me to call you guys."
-First off...they don't like to cxl and will not cxl without a penalty
-most of the time with them you will be charged in full without refund
-then we have expedia call us asking us to cancel knowing it's on them! True!

Hospitality queen 7/19/10 9:14AM

We tried to purchase a package booking (airfare, car and hotel) through Expedia and it has been the worst experience! First of all... the package cost $1047....which is a great deal!! However, there were some problems that arose on the website when we were trying to book it. It kept saying that the car reservation wouldn't go through. Because of this... we were unable to purchase the entire package. We went online to look at our account and Expedia had charged us $1257... and we hadn't even purchased our package. In other words... Expedia charged us more than the price of the package... and we didn't even have the package b/c it wouldn't go through due to some difficulties on their end with the car rental. We are now in the process of trying to get the charges removed b/c we were charged for something that we never received!! Their customer service kept on saying it was our fault and we need to speak with our bank... well guess what... it wasn't our fault... it was Expedia's fault... and our bank is now disputing the charges! Expedia couldn't even own up to their own mistake!! We will NEVER use Expedia again... and we definitely won't recommend them to anyone!

Courtney 6/28/10 8:01AM

I've tried to reach them a total of five times now in a 5 day period, 4 promises for a return call, spent 45 minutes on hold trying to speak to a supervisor. I went on vacation and arrived at a roach infested hotel, I've used expedia for YEARS -- I had to find another hotel, and EXPEDIA will not refund me for the roach motel they booked me with. Absolutely horrible. I will NEVER EVER USE THEM AGAIN!!! I am also filing a lawsuit in small claims to get my money back.

Lisa 6/5/10 2:00PM

I finally got through to the cust. service rep. and then he hung up.
I don't think I will use Expedia anymore.
Leo Schneider STL

Leojandj@aol.com 5/27/10 9:57AM

Just received a reply from Expedia re my car hire fiasco:

"I apologise for the delay in responding to your email.

Thank you for your comments and feedback. I have forwarded them on to our head office for them to take on board."

Seems to me their complaints dept is trained to empathize at a superficial level rather than to take complaints seriously.

Anonymous 5/18/10 1:42AM

Booked car hire with Expedia.com.au and when I arrived in the UK I was told by the car hire company that the final cost was more than 125% greater than my confirmed quote from Expedia. The car hire firm told me that Expedia does not include taxes, vat and basic insurance in their quotes. Upon returning to Australia I have complained to Expedia about their misleading quotes..was assigned a query number and they promised to get back to me in 24 hours. That was almost 3 weeks ago and they have not replied to my further requests for information. Draw your own conclusions.

Anonymous 5/17/10 5:29PM

I am really angry with expedia! I chose business class the first step I booked my ticket and followed the options and come to the end of the booking and then I found out I paid 7000 dollars for economy class which supposed to be 2000 only! They changed my ticket to economy class without special noticing me! I called them from australia and waiting on a international call in 4 hrs and the only answer they gave me is I had agree with the ticket and the condition when I select pay for the ticket! i told them I can buy economy ticket with 2000 dollars or buy business class with 7000 dollars but not buy an economy ticket with 7000 dollars. I asked them if anything they can do to reverse this. The only answer is NO! They ask me to contact the airline. Then I spent anther 2 hours getting through the airline, the answer I got was the airline company cant even open my ticket file because it was booked with expedia. The airline company asked me to contact Expedia and that s the only one who can help me! Then I called Epedia again and they said they cant upgrade the ticket and they asked me to look for help with the airline company! Then I said I want to cancle the ticket, they said they can do this for me, then they said please hold the line, and then, my line was transfered to "EXPEDIA CANADA" and the operator asked me to choose english or french!!!
IS THERE ANYONE WHO CAN KILL THE AGENT LIKE THIS? A TICKET AGENT WHO CAN ONLY SAY NO AFTER YOU PURCHASING THE TICKET!!!

AODY 5/16/10 7:49PM