Dish Network

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I have never had any problems with Dish Network. My service is always great (and I live in the mountains) and the customer service isn't bad either. The only complaint I have is sometimes when I call, its routed to the India call center. I just hang up and call back. Pressing "0" works great to get a live person.

Anonymous 9/2/10 1:45PM

We checked into dish network to replace Bright House but when the installer came he told my husband he couldn't install product because tree limbs were in the way and voided the order. They took $34.15 out of our checkbook without our authorizing transaction and because of this we received 2 late payment fees of $31.50 each. When I called them about this the supervisor told me she would refund the $34.15 but not the overdraft charges which we shouldn't have to pay because if they hadn't taken the 1st $34.15 out we wouldn't have had this problem. I'd have to say their service SUCKS BIG TIME AND DOESN'T WANT TO RESOLVE THIS!! DON'T PICK THEM.

I'm extremely upset 8/26/10 4:34PM

We became new members in 7/10....not only did we get double charged at first, it took us all of 7 months to straightened out (with CenturyLink absorbing some of it because Dish refused!) They delivered wrong equipment then charged us a $100 upgrade. It just kept getting worse. Now they "forget" to bill us, then want it all upon receipt (not due date...we bundle) send us shut off notices, our bills have not been right since we started with them. We will be going to direct TV soon. CenturyLink is not much better...AT&T where are you!!!!

DEE 8/24/10 1:05PM

i live in a two story apartment building and the guy above me got service with dish. a tech guy came out to install now i have such a huge mess in my yard he cut down old wires and threw them to the ground to install new ones the new wires he cut and have of them ended up on the ground. so i called to complain after talking to three people who cant speak a word of english a manger got on and told me they will file a complaint and the mess will maybe get picked up wihin 5 to 7 buissnes days DONT GO TO DISH I REPEAT DONT GO TO DISH!

F*#KYOU DISH NETWORK 8/21/10 2:49PM

Getting to a "live" person is nearly totally impossible. They want you to self-support for every single technical problem you have. After calling three times and pushing every button on the phone several times, I was finally transferred to a live person. He promptly told me to unplug and replug my receiver. When it seemed to work, the told me to call back if reception went out, which it did immediately AFTER I hung up. Two calls later, instead of helping me, they merely said, "We'll send you a new receiver". I got the new receiver, but when I tried to follow the instructions for installing it, nothing worked. The whole process is a "circle jerk".

don't know 8/18/10 9:04AM

So I move into a apartment complex that has a contract with dish network. I cant use my contract anymore cause of the one dish network signed with the apartment complex i moved into. So i spend 40 + minutes on the phone with an account specialist who tells me i have to honor the contract. Only after i blow a complete gasket and threaten to contact the better business burea does he concede that i can talk to his boss (after telling me numerous times that he was the account specialist and didnt know who else i could talk to)SO i get put on hold for like 5 minutes then His boss gets on apologizes and tells me I can get out of my contract with no fee's and walks me thru the return process on the equipment. Why do i ahve to blow a gasket to get this couldnt they train the account specialist to do this or are they trying to strong arm people into paying out their contracts? Isint that extortion? Double dipping at the very least. unbelievable! truly a perfect example of whats wrong with big business.

allan 8/17/10 12:15PM

I had Optimum Triple Play but then Isaw a Dish Commerical and change. Then they came the same day but they have poor signals and they didnt have all my childrens channels that they used to watch on Optimum Alson they recommended Verizon as our Internet It took 2 weeks for Internet to come so we switched back to Optimum.TO EVERYONE DONT GET DISH IT IS THE WORT THING POSSIBLE DISH IS THE WORST!

nothing 8/13/10 8:29AM

Am I the only one who is sick of being a loyal Dishnetwork custom (me for 3+ years now), and the price keep creeping up often, yet you go on line and they post that 'New' customers can get basically what you have now, plus free stuff 'for life' and other discounts - for the next 2 years! for about HALF what i'm paying now. The CURRENT paying customer is supporting their bottom line NOW, not the fish they are after. I think I'll start playing the ol switchero between Dish and Direct TV about every two years and then I'll ALWAYS be the 'NEW' customer with better rates.

Anonymous 8/11/10 4:44PM

I ordered the 120 family package, $19.99,for a year. I understood the added fees & taxes. I have been a customer since May 12,2010. What a rip off.The first bill was $56.00 plus, the second $76.00 plus, this month $86.00.There chargeing me $24.00 for what was to be three months of free HBO/Showtime. I have called twice canceling(if you don't they keep billing for these after the three months), they charged me during the three month freebie. How frustrating in a world already full of frustration. I wrote them, maybe that will work, who knows.

cw 8/10/10 10:26AM

Worst customer service I have EVER seen all they want to do is tell you whatever it takes to get you off the phone. This morning I got up ar 5:30 all my channels were foreign language. First 3 calls I got cut off, the 4th call had to hold 30 minutes only to be told signals were mixed with foreign signals and was being worked on. This company NEVER offers any compensation to it's customers. What ever happened to CUSTOMER SATISFACTION!!!!!

nanny j 8/10/10 3:28AM