DIRECTV

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I HAVE BEEN TRYING TO GET MY BILL RESOLVED BUT NOONE HAS ANY CORRESPONDENCE TO MY RECEIVERS BEING PICKE UP ALL I GET IS PEOPLE TELLING ME I SIGNED UP FOR 2 YEARS AND NOONE HAS A RECORD OF THIS ALL I WANT IS TO GET THIS RESOLVED AND NOT HAVE PEOPLE CALLING ME 24/7 WHO ARE RUDE.

DIRECT TV 11/19/09 11:05AM

This is by far the worst company to do business with - the customer "service" people are just plain stupid! Each call takes at least 30 minutes and then you get "launched" There are no supervisors available - EVER. Any billing disputes will only result in being given an address to file a formal complaint. Total BS.
My bill was paid with my Qwest bill and after I cancelled Direct TV Qwest continued to pay the bill. Qwest says that I have to pay them or they will take me to collection. I paid Qwest to avoid this and now am trying to get my money back from Direct TV. NEVER again will I go with Direct TV.
Jim 11/13/2009

Anonymous 11/13/09 11:44AM

they do not keep their appointments they are rude and do not let you cancle their service within 10 days i am disconecting their equiptment myself and placing it on my back porch and told them to come and pick it up before it rains. the only reason i got involved with directv was through AT&T, AT&T should have stayed with phone service because they only have incompinent people working fopr them . i will never use any of their services again.

jim 11/5/09 12:04AM

The female I spoke with did a great job
and enabled me to program my new
sony using Direct TV remote only. I didn't
get her name but thanks!

Lucille Galli

Anonymous 11/4/09 8:19AM

DirecTV as DECEPTIVE SALES AND BILLING PRACTICES! I had 2 HD-DVR's installed and a dish moved in July, and then over-charged by nearly $600. CS now denies the original deal was ever offerred and the guy I spoke with is not working there anymore. Unable to resolve the problem-spent multiple hours on the phone. I would not recommend DirecTV at all-try DISH or something else!

Anonymous 11/3/09 10:09PM

I put through a call to your customer service office at around 4:30 PM Alaska time.
One person hung up on me and another could not help me at all. I was becoming quite frustrated by the time I was transferred to a young man by the name of Josh from your Albany, Georgia office. Josh deserves a raise. He was certainly the friendliest and most polite person I have talked to in your customer service area. He was able to resolve one problem and then immediately resolved the second problem. He never put me on hold and asked questions in a very professional manner. Again, I say that this young man is an outstanding employee of yours and should be recognized for his efforts. GIVE HIM A RAISE!!!!
Sincerely,
Mrs. Richard Collier, Anchorage, AK

Anonymous 11/2/09 9:14PM

This number will NOT help you, you will end up calling a different number. Any DIRECTV customer service / technical support / billing questions can be helped by calling
1800 531 5000

Noneya 10/24/09 2:28PM

Directv? My Dad always said "If you can't say anything good about someone, keep your mouth sht". And with that in mind - I'm going back to free tv. No more sattilite or cable for this family. Think about it, 40 years ago there was no such thing as a bill for television programming. Here's a thought; if everyone shuts off the services they offer; the price has to go down. They need you - you don't really need them. Life is too short, and money is too hard to come by to put up with the likes of those guys anymore.

Anonymous 10/20/09 1:35PM

I've been a customer of Directv (approx 15 years) ever since it merged/bought out Primestar, the company I was formally a customer of. Other than what I consider an exorberant charge for its service, I had very few complaints until recently. Six weeks ago or so I recieved a call from them telling me that the package of programs I have always was being discontinued, and I'd have to upgrade in order to keep them all. I was then fed a line of BS about how, if I agreed to accept NFL sunday ticket and paid $59.00 a month for it, I'd get all of the other channels for free for five months. They said that would result in a $2.00 a month savings from my previous bills, for five months. I agreed to it.

Two days before I was to get my first sunday ticket games, while checking to make sure everything worked, I realized I couldn't get any of the channels the package included, so I called them. They told me my reciever wasn't capable of delivering the package of ball games, and they shipped me, overnight Fed-X, 2 recievers that would work. On Sundqay everything worked great, including the game mixer (8 pictures on 1 screen) and Red Zone.

Week two the game mixer and Red Zone no longer worked. On my first call to them I was told that I didn't have a digital reciever; I explainned that I had recieved them the week before, and they'd worked just fine. Their response was to apologize for what they implied was my ability to tell them the truth, and reinterated what they'd first told me - I hung up.

I called them again, in hopes of talking to someone who spoke better english than the first one, and hopefully someone who could actually help solve the problem. This time, after 15 minutes on hold I reached a person with no better ability to speak english, but they did walk me through a process of unplugging this and that, in order to reset the reciever, etc. etc., along with running upstairs and back down a buch of times to make sure it didn't come in on either reciever. It still didn't work, but she said she would do up a ticket on the problem and try to get it resolved as soon as possible. I thanked her and hung up.

After thinking about it, I called again. This time I was told that I had only recieved game mix and Red Zone during week one because it was a special arrangement in gain interest in it so they could tack on an upgrade to a higher lever "Fan" package. I hung up.

I called again. Yes, I know, but by this time I was so ticked off that I didn't care that the 1:00 o'clock games were almost over. When the person answered my call, I asked her to tell me exactly what was included in the NFL Sunday Ticket package. Guess what? She said that Game mix, Red Zone, and an upgraded digital reciever are all included. So I asked why I wasn't getting them, and listened as she began to stutter and try to work her way out of the lies she had just fed me. I hung up again, determined that I was done with Directv.

I let my bill lapse, they stopped giving me the service for non-payment, and I thought I was ok with that. But today I see that in an advertisement they're saying they deliver all of "your local channels in every package level", at no charge. I wonder why, then, have they been charging me $14.00 a month as a seperate charge to recieve network programming from cities that are a minimum of 250, and a maximum of 3000 miles away from where I live?

If you're considering buying their service, think twice. To save yourself a lot of headaches & hassles, by your kids a swimming pool, an ATV, and give your wife a $100.00 clothing allowance every week instead. You all will be happier, healthier, and live longer than you will if you choose to submit yourself to the stress of dealing with Directv!!!!!!!

Anonymous 10/20/09 1:06PM

They suck! They have charged my credit card close to $2000.00 for 2 hd dvr reciever. I have called them everyday since the second day that we got our hd reciever dvrs. Until to this freaking day im still calling them and asking for my refund. I can't believe their customer service is suck..Im to this point and cancel my services from them. And dispute everything. I hate them!!

jen 10/19/09 10:24AM