Costco

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I just had my purse stolen and needed my Costco card replaced and an old reimbursement check cancelled and a new one re-issued.

I couldn't have asked for more pleasant or expedient results! It actually told me on the website how to get immediately to a live person and skip the menu options that didn't apply!

So appreciative that this was an easy fix in a list of many hassles!

jessica 7/13/10 9:36AM

To whom ever concer,
my name is Johnny K.i am not very happy
when i ask where is the GPS the once on cpn.7"
cost $189.99 after cpn.I knew that man name"tran
etc.short ".He tell me sold out just when he walk
pass by there are whole lots,??? he don't even
check....What up !!!! to me.That was very bad and
lazy worker i ever seem.

Johnny 4/25/10 5:04PM

I am writing this as a saddened long time fan of Costco. I like buying from Costco because I travel a lot and have always thought Costco takes care of product issues. I shop at the Costco in Kailua-Kona, HI whenever there and in Burlington, WA when I used to live there.
To make a long story short, I bought a brand new laptop from Costco in Kennesaw, Georgia, Store #189 on 2-8-2010, I paid with my Am Ex Costco Card. I build websites for a living and I thought the computer was awesome, I had read a ton of online reviews and they were all great. It has a giant screen which I thought would be great when traveling because I have 2 desktops and they both have big screens, and they are both great machines. My old laptop was 4 years old so I replaced it.
I didn’t use the laptop much because obviously I have 2 desktops and all my graphics, etc. other programs are on my desktop.
I flew out to Los Angeles on 02-06-2010 because my husband was going to be here on an extended business trip and the weather is better than Georgia this time of year.
Now, when I saw I build websites, I am not talking about “dragging and dropping” and whatever people think, I have code to type when modifying and I have to type CSS and PHP quickly. While in LA working on one of my clients sites I found the keys periodically skipped. I would find letters here and there missing when I typed a long slew of code. It cost me HOURS to go through all the lines of code and try to find where I was missing letters, colons, etc. It was extremely frustrating.
I thought, “hm, I must be tired” and put it away. The next day after a couple hours of use it started doing it again. Again, I thought maybe it was just my touch was off on a new keyboard I hadn’t used. I put it away. Later that day my husband was using it to work on his screen play and after awhile I hear him swearing….. Now, my husband types with only 2 fingers, very slow……. I ask him what is wrong and he said, “The keyboard keeps missing letters when I’m typing. Watch.” And I watched as he poked various keys and sometimes the keyboard responded and sometimes it didn’t.
I told him it was doing that to me too. We found it does it sporadically. Sometimes it works just like a new laptop should, sometimes it doesn’t. I checked online for any complaints online, found none. Then I called the Costco in Van Nuys, CA, the closest to where we are staying right off Mulholland Drive. I asked to speak to someone, a manager or something. I asked him if had this problem with this model, he said no. I told him I bought this in Atlanta, CA, he said it didn’t matter, he would exchange it and he wanted me to be happy.
I went in on 2-8-2010, to the Van Nuys store. They were very busy, the line for returns went down the side of the building. We finally got to the front and the girl had someone come up from wherever and you could tell he was trying to see if there was something wrong with the keyboard. Then the girl tells me she can’t exchange it because she thinks it came with a disk. I told her I was pretty sure it didn’t come with a disk. It was the best laptop I had ever bought in terms of setting up, I just turned it on, entered some stuff and voila!
She said she can’t get credit from HP without a disk. I told her I was sure they had the same model, she said they don’t. She said take it back to Atlanta and just buy a new one here.
UNBELIEVABLE!! I was pretty sure it didn’t come with a disk, and I didn’t need the box or anything else, I just needed a new computer. She said she would call someone over to the laptops to help me pick one out.
SO!! I go over there and wait. Guess what? No one came. And my husband and I held my laptop up to 2 of the big laptops and they looked IDENTICAL. I mean same exact everything!
So I can’t afford this to happen again, I have deadlines, I have clients. So I bought the smaller one but still $799. I don’t care as long as I have a computer that works. So after a hectic checkout and having to get my out of state check verified twice because whoever did it the first time didn’t initial it or whatever. Then I stood at the cage for quite awhile because they couldn’t find the computer. Finally they found it and I was able to go home.
Guess what???? NO DISK!!!!!!!!!!!! Just like I told the gal IN Costco I was pretty sure it had NO DISK!
The story gets worse!! Not only do I have to lug 2 laptops across the continent. I get in the DAY MY DAYS IS UP!!!! And I don’t live anywhere NEAR Costco!! I leave at midnight on 2-1 and land at 7:00 AM on 2-2!!!! I live an hour and a half away from the airport!! So I have to get a little nap and drive the one hour each way to the Costco in Kennesaw, GA to return this laptop!!!! Why?????
This is sad and complete madness. I can’t believe Costco doesn’t have a customer care or help center because this is just not reasonable!!!!!
So Costco, are you sure I can’t return it before I fly? And the Costco in Kennesaw better take this back no problem. Surprise, this laptop has had no problems. I am severely disgusted, sick to my stomach over this disgraceful debacle.
Shame on you Costco………….

JodiA 2/25/10 2:39PM

Press 0 first and then 5 on next menu

Anonymous 12/3/09 1:40PM

Actually you press "0" Zero to get a human.

Anonymous 11/17/09 4:17PM

I am unhappy with American Express, what other card can I use for Gas and other purchases.is debit card acceptabe. I was late in Sept to pay $276 and it is now Nov and I pay the bell in full and they have carried the finance charge all this time even with the bill paid in full They stink and I will not use that card anymore. Do I have to geive Costco too?????

phyllisc33 11/10/09 12:12PM

I have been a Costco member for 3 years and starting last year Costco decided it was necessary to have people/food demo servers yelling at the top of their lungs promoting their wares. Now they are screaming about stamps for sale. I litterally had to tell one of them to shut up so I could hear myself think while trying to select a bottle of wine.
We are inundated with noise pollution day in and day out and shopping is supposed to be a relaxing experience not feeling like you're at a carnival.
Please, Please, tell these people to put a lid on it, lest I terminate my membership and shop somewhere else.

Destiny 11/6/09 3:13PM

How can Costco employees at the pharmacy continue to never apologize when inordinately late with their service. Why does Costco not have a "Call" board for waiters to see when their order is ready to be delivered. Kaiser does and it works beautifully to reassure customer where they are in the 'pecking order."
But is it not possible for an employee just say appropriately "I'm sorry" when a problem arises that the customer did not cause when getting a prescription filled. It is simple courtesy. In my case, this pharmacy assistant simply stares at you and tells you that you're one of many customers and they're having problems.We deserve better treatment.
It is offensive to be in front of the counter and have a employee treat you so smuggly. I am sixty years old and recognize average service. The pharmacy is your weakest departments.

tokjr3 11/3/09 6:51PM

customer service always helpful is my experience.

stan nemeth 9/27/09 4:52PM

I would like you to know about two outstanding employees you have working at store #1023 (at Kendall Road in Miami). I love the multi-grain bread that is baked at the store. When I go to the store the first thing I do is get at least three the packages of the bread. My last visit, I was heart broken...no multi-grain!!!! A very nice man, Chris Chin was doing some work in the bakery & I asked if by chance he might have a loaf they had not put out yet. Mr. Chin could not have been nicer & asked Mr.Julio Pedroso if he could bake some more. To my great pleasure the bread was baked. I took five packages & when Mr. Pedroso was taking the last packages out to the table, two more were taken by other shoppers. These two men are a great value to Costco.

arb 9/14/09 7:57AM