Continental Airlines

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I am beyond frustrated! I started this journey 4 months ago trying to redeem a paper voucher that needs to be used up by Dec. 11th 2012. After hours of talking to incompetent people on the customer service line and punching in the numbers on the voucher into the "redeem voucher" section that in turn sent me a digital voucher for the wrong amount, I was connected to someone who told me to send in the voucher to the TX office.

In a matter of days a wonderful woman by the name of Carla Appelton-Roawls left me a voice mail saying all is corrected, my voucher date has been extended and I am getting more back than I originally thought. I was happy and surprised by this. I tried calling her back on the number that showed up on my phone to thank her, but the number did not go through. Non-the-less, I was happy about the news.

Well it is now 6 weeks later and nothing has arrived in the mail or email??? I finally called the hellish 1-800# again tonight to do a follow up on the voucher and got an incompetent person on the phone who is now saying the voucher has been spent and is no longer valid!!!!!!

I AM READY TO RIP SOMEONE'S EYES OUT!!!

I am going to send another letter to Ms. Roawls tomorrow to inquire about this.

I am slowly running out of fight. I am trying to get to Hawaii to pay respect to my birth father whom I have never met who is a war vet and is buried in Punch Bowl.

If it is true, that the voucher has been spent, someone will be paying dearly for this in the karma department for sure.

J Kelly California 12/7/12 7:49PM

I paid for round trip ticket to Quito Ecuador for a mission trip. I was robbed and in my bag was my medication. We were 5 hours from Quito. I had to make an emergency trip home to get my medication I was advised to purchace a one way ticket home as it was cheeper ... paying almost the same amount as the round trip.! I was told I would receive a portion 1/2 minus 150 service charge to use in the future. NO Restrictions were mentioned. Now I am trying to succure a ticket to a mission trip to Peru and was told that I could only us it in the continal US domestic flights and it is now 186.50 and possibly only a one way ! To where?!!!!
I need the money for this trip. I also did the refund policy to get help for the emergency trip home and filled out all the paper work and ot of 1250.00. Got 40. Yes $40 refund!!! This is not a way to treat your customers. I have only flown continental! I only fly for mission trips to help others!!! Would be nice if you could help me.

Et 4 Him 11/4/12 5:26PM

Because I had a medical problem I was forced to cancel my trip to New York, Using my mileage to travel was something that wqs still good until I notified CO of my cancelation. The rule seems to be another way of making money along with all the other scams eg.aisle/ window seats pillows etc. I was going to be charged $300 to replace my mileage until my health allowed me to travel again. What a great compensation for having accumulated afew 100,000 miles and then you have a new rule to scam the customer again. I do not have to fly with United/CO and do not fly much anymore but I can be verbal about the services. You are already making money off the extras.(73 yr old frequent flyer.)

Anonymous 8/16/12 3:14PM

YMy name is Sherry O'Connor. I am sending an EXTREMELY URGENT COMPLAINT for what was by far the most absolutely horrific and worst service I have ever been treated with in my entire life! Two days ago, 7/18/12, I booked a last minute flight with Continental Airlines for the next day being yesterday, 7/19/12, from Logan Int. Airport in Boston, to Trinidad and Tobago with a layover in Newark. The reason for the lasf minute travel was due to the unexpected death of my brother with whom I was very close. My flight was scheduled to depart from Logan at 2:30 p.m. and get into Newark around 4:15 p.m. My whole trip started bad, and escalated into HORRENDOUS! The flight was delayed, and I didnt get into Newark until almost 5:30 p.m. I was not thrilled about this, but it was nothing in comparison for what was to come! I had a 7.5 hour layover in Newark which I was also not happy about, and then came the worst! Continental Airlines waited until almost 11:00 p.m to tell us that the flight was delayed again until 10:40 this morning! I am 3 months pregnant and informed Continental Airlines of this, and I was absolutely shocked and appalled at the complete and total lack of consideration, customer service and professional attitude displayed by the employees at Continental Airlines! I have never in my life been treated so poorly with an attitude of indifference! Continental Airlines did nothing to accomodate me regarding putting me up in a hotel for the night. They were extremely rude and made me sleep on the floor of the airport! 3 months pregnant and I'm forced to sleep on the floor of the airport, COMPLETELY UNACCEPTABLE! My husband payed $752.00 for a round trip ticket that was only going to be for a 2 day stay, and now its only going to be 1 day, and I've missed my brother's funeral! Not to mention severe pain I am experiencing in my stomach! I have given birth to 3 healthy children already, and this ia not a pain I have ever experienced! I fully intend to contact my lawyer regarding my experience and any potential additional problems that should arise because of this experience. Also, I intend to inquire what obligations Continental Airlines should have to me. I absolutely expect to hear a response back on this matter immediately!

Doll 7/20/12 12:00PM

It is so pathetic what Continental Airlines has become after joining with United. They have the worst customer service ever! the agents at the airport are the more rude people on earth and I just have one more: they would NOT refund me $3500.00 due to an illness. If more people fill out complaints with the Better Business Bureau or the gorerment act out in this airlines,things would improve dramatically. Sorry for Continental, it was such a good company.

mb 6/29/12 10:49AM

I just called the customer service number and was told the wait time would be 15-20 minutes. I held for 1 hour and 5 minutes and had to hang up because my phone lost its charge!! I need help!!!

Dkb197 6/25/12 12:38PM

I am Irish and i have flown with continental 5 or 6 times . To me a flight of 6 hours is a long flight . The attendants were most pleasant and performed their job very well. I have had one r two issues with Continental. I feel that in life we will all have our ups and downs. Sometimes we tend to stick with the downs. Hopefully flying in US will not become like an airline we have. If you have then you will pay for your food pay for newspaper have an onboard lottery where a passenger may win a return flight wit this particular air company and where it could have been that you might have to pay to use the toilet.

stiana0 6/21/12 9:24AM

It does not only feel demoralizing but also insulting. The Airline companies have joined to take advantage of bad leadership in Nigeria to exploit the citizens.The idea of restricting customers to one baggage of 50Lb for international flights is stringent strategy for extorting the vulnerable travelers. It is very deplorable that Continental Airlines which Nigerians in the United States embraced as a messiah with the direct flight itenaries, has joined the plights of the Country's corrupt leaders in crushing the citizens of Nigeria. Nigeria has no airlines,the exploiters programed it so. Then,the Airlines plying Nigeria is also excruciating the poor. Could it be true that conscience should be led to rest. Even for the dead ones, there is no hope of resurrection. I implore the Continental Airline management to re-evaluate their stand on this policy. My call to the customer service this evening has acrued a longest night of my life. I am solely depressed seeing enlightened world join the dark ages of uncivilized third world in relegating human life. Accept it or not, communicate me or not but this is a voice crying for the people.

Anonymous 6/11/12 7:52PM

Very bad customer service in El Paso TX Airport very very disappointed. I use to love to use Continental but know that they merge with United and see how rude there workers are in this area i prefer to use Southwest airlines great service with costumers and Military Friendly. Me being a military personal in orders never been treated to rude and it docent mean because I'm military i need a special treatment but if this is how i got treated image civilian personal. I will not recommend this airline at all.

Ssgt. Lawson

Anonymous 6/5/12 9:41AM

We still have not received our permanent continental airlines card used for frequent air miles. We flew in February of 2012 and hold a OnePass Account card. One number is JD196134 registered to John Kooiker and the second is JC057188. The note on the backside of each paper pass says "your permanent card will be mailed to you within 4-6 weeks of your first flight" We are still waiting for those two permanent cards.

I thank you and now await your response.

Sheryl and John Kooiker

sherry Kooiker 6/2/12 10:44AM