Brother International

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Today Brother Rep Tiffany not only walked me through how to "reset parts life" on my HL-4070cdw which I've had for almost two years, but also answered several other questions- how to reset drum unit, how to clear memory, how to get a new belt unit. Kudos to Tiffany!

RLS 9/1/10 12:31PM

I have been on hold for over 49 minutes and no one is answering still. I am going to return my product tomorrow because this is the 3rd time I have called today, morning, afternoon, and evening, and the non-existent customer service is simply unacceptable, especially with a technical product.

Anonymous 8/31/10 5:31PM

I have called 2 days in a row now with different problems and both days they were really helpful and lead me threw the correct process to get printing again. Turns out both problems were issues on my end and not the printer.

Anonymous 8/20/10 11:27AM

Thank you for the tip about saying "Operator". Got India to take all my information, but was transferred to a nice fellow who helped me with my MFC9120 CN which was printing a magenta stripe.

Pippa 8/12/10 2:52PM

I called on my mfc-7840w a man who could not speak much english asked me to slow down when i spoke to him because his english was not very good! i gave him my ser. no and he said that he would call me back in ten min. its been over 20hrs and still no call! so now im on hold again for 15min.

Anonymous 8/5/10 8:48AM

Just got a new Brother MFC-490CW printer and had it hooked up and running wirelessly in no time under Ubuntu. Everything was great except that I would not print black.

Called this service number and spoke with a nice lady down in Mephis who had me do a "deep cleaning" from the control panel. And as that didn't fix the problem, she's shipping me a new machine.

Top Notch.

Anonymous 7/13/10 2:22PM

First off I had to find this page to get their service number. After 15 minutes of wait time, I got someone who barely spoke english and told me that BROTHER does not have a modle GT-541. After insisting it is a brother and that is the modle number three (3) times, she transfered me to the garment printing dept. That person spoke clear english and was very nice, unfortunatly she only had info for personal use printers and transfered me yrt again to the industrial service line. There I was greeted by a voicemail box that asked for a summary of the problem and contact info. The message ended with the assurance that my problem will be addressed as soon as possible.

Knightwulf 7/2/10 9:30AM

What a nightmare. I bought a HL2140 with a bad drum. I got know help what should have taken one day took a whole week.


I will never by anything from them again.

I think they should stick to manual typewriters.

NJplaywright 6/16/10 11:57AM

On July 15, 2008 I purchased a Brother Innov-is 4500D Sewing Embroidery Machine. I traded in a Brother ULT 2001 that I had had for 7 years with no problems until the auto-thread mechanism broke. Unfortuntely, I fell for a sales pitch and bought this new machine. I have had nothing but trouble with it from the beginning and I have contacted Brother customer service, Brother Internatonal and had dealings with two of their authorized dealers. My machine is currently in Tennessee at the Brother repair center for the second time but this machine is broken more than it workds. This si my fourth Brother sewing/embroidery machine so it's not like I don't koow what I am doing. After I complained abudantly, they agreed to fix it for free but now it's back there again since the end of May and I haven't heard a word to let me know what's going on. At this point I just want them to give me a new machine. These companies just don't care. These machines cost $4,00.00 and up and mine has not worked well from the start.

Anonymous 6/11/10 12:23PM

I purchased a HL 4040cdn printer about six months ago. I've called three times and it still hasn't been fixed. The support reps go through a set pattern and they refuse to vary from it at all. It reminds me of AT&T. I would not recommend Brother at all.

Anonymous 5/21/10 11:23AM