Best Buy

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Bust Buy Union City






Never purchase from this place of business as their customer service is the worst that I have come across ever!!!!

Anonymous 10/18/09 4:10PM

As a customer service manager for a multi million dollar sporting goods company I find it totally unacceptable the way Best Buy treats their customers. If I ever treated our customers with the WE ARE BETTER THAN YOU ATTITUDE that I have been receiving from the Best Buy Geek Supervisors I would have been fired years ago. They clearly prove that they don't stand behind the consumers and that we need them more than they need us. I will make sure that I get what I am deserving this time but this will be the last purchase I make from this company.

Anonymous 9/26/09 12:19PM

WORST CUSTOMER SERVICE I have EVER experienced. I have been dealing with their "Geek Squad" agents for over a year with a bunk computer that they refuse to replace. For some reason, (and the reasons change each time the computer has a problem and I have to go back), they claim that the machine is not covered under their "no lemon" policy. If this machine is not a lemon (it's been back to the store 7 times in a year, 3 new hard drives!), I don't know what is. I am so extremely frustrated and vow to NEVER EVER purchase anything from them again. "Best Buy" ... what a joke!

Disappointed in D.C. 9/24/09 5:14PM

This is by far the worst company ever. Brain Dunn should be ashamed of himself. His "consumer relationship" dept. led by Tim Snow is a joke. I have been calling since 9/5/09 and they still have not had the courtesy to return calls or get my computer back to me. Today Iam calling Tappy Phillips channel 7 eyewitness news in the hopes something will now be done. I have been promised e-mails and return calls to no avail.

Judi

Judi 9/16/09 6:21AM

Best buy has the worst customer service, that i have ever seen. They told me that they were going to take off all of my late charges, and they didnt. I called a month later when i recieved my billing statement and they told me again, that they would take off the charges and they never did. So when i called a third time, the lady told me that there was no documentation of the late charges that would be taken off. They are so bad, its unbelievable!

Anonymous 8/12/09 10:16AM

I think Best Buy Customer Service is one of the worst. After calling the same number 8 times to cancel my credit card, I finally had someone who was willing to do what I needed. I don't typically get angry when speaking to customer service individuals, but they pushed me to the limit. No one would listen to my requests, they just forwarded me on to the next number that inevitably would never answer. Call Failed. The end. I will never get a credit card with this company ever again.

Anonymous 4/29/09 7:11PM

How do they stay in business. I have been trying two days now to get info on a product for sale on their website. No one is answering. So I called my local store-the robot phone just sends me to an empty hunt group. I have yet to talk to anyone so I called the corp office and she hung up on me. I was polite and just asking for help and she hung up. I have been calling back now for 20 minutes only to get a busy signal.
I am going to shop somewhere else from now on.

shipaddict 4/29/09 9:50AM

I used to work at best buy and typically the phone number extensions are the same in every store. When asked to put an extension ins 2180 will get you to the loss prevention desk. sometimes this is an easy way to get transferred because the all have 2-way radios and can typically get a hold of a department directly. if you need Geek squad their extensions are 2110 and 2111.

kaotic 4/15/09 7:25AM

I took my PC to Best Buy in Hiram, Georgia on March 13th to be fixed. Today is April 14th and they still have it. I have called 7 times and each time they give me a different story. I have asked for a manager or supervisor call me each time that I have called and they have NEVER called me or returned a call. Geek Squad is not the Geek Squad that it used to be. This is the most horrible service ever. If they can't fix it, just give me my money back and say so!

Charles in Dallas 4/14/09 8:25PM

V.V BAD CUSTOMER SERVICE. FLOOR SALESPERSON ARE DON'T CARE ABOUT CUSTOMER. THEY THINK THEY WORK IN WALL STREET.BAD STORE.I'll NEVER SHOP AGAIN . I'll CANCEL THER STORE CARD.

Anonymous 4/9/09 3:13AM