Avis

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When I returned my car I was told there was a gasoline charge for driving it less 75 miles. They said I was told about this at the time of the rental--I was not.

I was told it would be waived if I could show a receipt for gas. I happened to have it although of course it could have been my wife's car, or anyone's car, for that matter. I was told that if I faxed in the receipt the charge would be cancelled. Of course it has not been. I just tried to send an email to customer service about this, but was not accepted because I did not enter some numbers with the right number of digits even though I did. And finally, of course, they are closed on Saturday.

hsberman 7/3/10 11:15AM

In Geneva Switzerland the sign behind the agents says "Preferred members get their keys in 5 minutes or you get 30 euro back"

I got in the preferred line (of which I am a member) and got yelled at "OTHER LINE!" What? I proceeded to wait 10 minutes to be abused by more agents just to pick up my car. They will not refund the 30 euro. It is a complete lie. Even my credit card company will barely help.

Anonymous 12/18/09 4:22PM

Avis has the absolute worst Customer Service Department of any rental car agency. They are simply horrendous.

constantbusinesstraveler 11/13/09 3:11PM

Avis Customers -

I rented a car at $48 per day. When I returned it a day late, I got charged $155 for the extra day plus a $10 late fee. The late fee I agree with, the $155 is unconscionable.

As of this point (9 days) - they have not called back to address my complaint. I won't rent again from Avis unless they address this - You might as well rent from the less expensive places.

Steve 9/11/09 1:46PM

HAVE BEEN TRYING TO RESOLVE A DISPUTE FOR 8 WEEKS=STILL NO CONTACT DIRECTLY FROM AVIS. ISSUES ARE;
£10 PER DAY CHARGE FOR 2ND DRIVER (ENTERPRISE DONT CHARGE)
FUEL UP FRONT OPTION£34 CHARGE EVEN THOUGH RETURNED FULL
ARBITRARY CHARGE OF £400 FOR VERY SMALL DENT AND UNWILLING TO GIVE EVIDENCE OF REPAIR BEING DONE
ABSENCE OF CUSTOMER RELATIONS THEY JUST TAKE WHAT THEY LIKE OF YOUR CREDIT CARD

Anonymous 8/31/09 11:07AM

Dialing "0" does not give you a human operator. The system will actually hang up on you.

Anonymous 7/20/09 12:13PM