Avis

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Avis has the absolute worst Customer Service Department of any rental car agency. They are simply horrendous.

constantbusinesstraveler 11/13/09 3:11PM

Avis Customers -

I rented a car at $48 per day. When I returned it a day late, I got charged $155 for the extra day plus a $10 late fee. The late fee I agree with, the $155 is unconscionable.

As of this point (9 days) - they have not called back to address my complaint. I won't rent again from Avis unless they address this - You might as well rent from the less expensive places.

Steve 9/11/09 1:46PM

HAVE BEEN TRYING TO RESOLVE A DISPUTE FOR 8 WEEKS=STILL NO CONTACT DIRECTLY FROM AVIS. ISSUES ARE;
£10 PER DAY CHARGE FOR 2ND DRIVER (ENTERPRISE DONT CHARGE)
FUEL UP FRONT OPTION£34 CHARGE EVEN THOUGH RETURNED FULL
ARBITRARY CHARGE OF £400 FOR VERY SMALL DENT AND UNWILLING TO GIVE EVIDENCE OF REPAIR BEING DONE
ABSENCE OF CUSTOMER RELATIONS THEY JUST TAKE WHAT THEY LIKE OF YOUR CREDIT CARD

Anonymous 8/31/09 11:07AM

Dialing "0" does not give you a human operator. The system will actually hang up on you.

Anonymous 7/20/09 12:13PM