Nissan

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I bought a 2012 Murano SV have a lot of problems with the engine keep taking it back and getting the run around bought it from GreatNeck Nissan about to just eat my lost and go to Toyota and get a trade in very very tired of this

Anonymous 5/22/13 7:54AM

How can this company have a dealership that lies and sells you a car that has been in a wreck without even telling the customer. I WOULD NEVER BUY NISSAN EVER AGAIN BECAUSE OF THIS. If the car is advertise as it is why lie just to sell a car. I will make sure any of my friends and family will never purchase a NISSAN.

Unsatisfiedcustomer 5/19/13 2:30PM

Don't even bother talking to Nissan Consumer Affairs. The calls go out to the Philippines and the customer representative has no answers. The call go takes a long time as the rep continues to repeat worthless information or asking questions already answered. Finally when the regional rep calls and you spend hours on phone and weeks waiting for resolution, you find all of your time and energy has been wasted. The regional rep stands with the Suntrup dealership even though they have not provided any evidence that they had actually done the recall work they claim to have done. Suntrup dealership Provided regional rep with fake documentation. Its fake because my car was not in the shop that day nor do they have my signature on the paperwork. Don't you always sign paperwork verifying that work was done when your car's in the shop? If you own a 2002 Nissan Altima watch out! With only 90,000 miles the engine is dead. Problems with pre catalytic converter and the mesh exhaust pipe. I had to pay to have the whole system replaced. Then I find out the engine is shot because the mesh exhaust pipe disintegrated prior to replacement and got sucked into the engine which has the the same effect as putting sand in your engine. The symptoms I was getting after replacing the whole pre catalytic converter an exhaust system r that my car was going through two to three quarts of oil a week! I finally took the car to a great mechanic who is not with the Nissan dealership. He showed me a mechanics troubleshooting website where there are hundreds o 2002 Nissan Altima's with the same problem! Shouldn't the dealership have access to this information before they ask you to invest thousands of $$$$the to you replace the precatalytic system and exhaust?
Nissan is not willing to help me. I plan to trade the car in. It looks good and has less than 100,000 miles on it. Nissan is not what it used to be. They really don't care about customer loyalty. I have purchased Nissans since they were Datsuns! 30 years of purchasing and recomending Nissan and they don't care! The Nissan dealerships are frauds and the Nissan headquarters are not going to help you. Who cares if the headquarters behave cordially and in a friendly manner!?! They cordially tell you they will not help you in anyway!

heartbrokenloyal 4/19/13 12:10PM

this is in reguards to my 2010 maxima.

i had an appt on march 25th for a navagation recall. they spent almoust 2 hours on it and finaly they came out and said there is a need to order a new pat to complete the job. they told me the part would be in friday the 29th. so i get in my car and there is screen, no phone, no backup camera no nothing. nobody call on friday the 29th. so i went up there on monday april 1st and was told no part yet. also i told them we had a vaction planed the weekend of april 6th and needed my car. the man said he would check on it. here it is monday april 8th and not so much as a phone call. i had to use make other arrangement for the trip. if you call this costumer service then Nissan has a problem. this is the second maxima i have purchased new and one would think it would at the very least a phone call that takes about 2 minutes. could someone fix my wifes car that is used everyday to transport are grandchrilden where as we have costudy of. my cell phone # is

Ron Riddle 4/8/13 2:55PM

After purchasing a Nissan Frontier in Nov. 2012 I started getting telemarketer calls telling me I need to schedule an appointment for a routine oil change and insisting that I needed to do it right away even though I only had 1,400 miles. The calls came at dinner time (7:00PM) so it's obvious that it wasn't the dealership calling since they close at 5:00. I told them I didn't need an oil change and I would schedule one on my own when it was needed. A month later they started calling again and bothering me. I sent an e-mail to Nissan and asked them to call off the telemarketers, but they are still calling. I think this is a very poor business practice and very annoying. Maybe I should call the Nissan corporate people every night at dinner time and see how they like it. I like my Nissan Frontier so far, but I would never buy another one because of their telemarketers

Irritated in Blaine, Wa.

None 3/27/13 5:36PM

I am stuck with a 2009 Nissan Murano with the transfer system leak that they will not include in their coverage of the CVT issue. I cannot pay the 2000 to fix, obviously can't sell, and have lost all confidence in Nissan. My family has purchased three Nissans in the past five years. Never again.

On my mom's Altima, somehow after driving her car 10,000 miles, her brake life increased!!!
On my car they said I had plenty of brake wear left. After 1000 miles, I was metal to metal.

lvfemma 3/27/13 11:22AM

My sister and I each bought a Nissan Quest van. The sliding door fell off of hers (yes I said a door fell off the van) and she had a nightmare getting it fixed by Nissan. I recently had the same issue with my van. My wife was at park with children and when they went to open the sliding side door it fell off and damaged the body of the van as well as the door itself. I called our local dealership and was told to bring it in for reveiw and I did. They said since it was over the warranty miles that I would need to contact national Nissan number to request a good faith help with repairs. I did this and was given a case number. I took back to the dealership and they sent in report to national and then van was taken to bodyshop. I called the national number and left several messages for my case worker and never got call back for over a week. I called dealership and left messages for service manager and he did call back and he asked for case number and he got someone from national Nissan to call me back. Unfortunately, when they called they were rude and I remained calm even though it had been drug out for weeks (calls are recorded so this can be checked to verify my account, the varoius voice messages I left can also be verified)and I could tell right away that I would be getting no assistance. That call took place Friday 3/8 and today 3/13 I was told officially that no help would be offered of any kind. Between my sister and I we have purchased 4 brand new vans over the years from Nissan and I am currently looking for a truck. You would have thought that customer loyalty would have been taken into consideration (and maybe some commone sense since a door did fall off), but since I see how they feel about loyalty, I know that I nor anyone that I can convince will ever buy Nissan. They took a loyal repeat customer and treate me like I understand that certain items go out of warranty, but side doors on vans should NEVER just fall off. It is amazing that this happened to not just one van, but two that I know of.

Greg Marlow 3/13/13 2:27PM

I recently leased a 2012 Frontier and 2 days later I was told the person who did the lease had used an out dated form and that we needed to sign the right one. We were assured that the figures and everything was the same. When we arrived home we compared the old and new and found the lease had been back dated and figures were changed and was the exact same form. I placed a call to Boardman Nissan and asked about this and was told to return the truck. Garrett Eckleberry was the finance manager. When I returned the truck I was told to give them back there paperwork and was given nothing to show I had returned the truck. When i questioned this I was told to either give them the paperwork or he would call 911. What a way to run a dealer ship

Anonymous 2/27/13 7:39PM

I am a Very Disappointed owner of a Nissan Maxima 2006. Orginal owner with 43,000 miles. I have had to replace the battery 3 times, the stereo, the cruise control. And now the chrome on my front wheel is peeling, the air in the tire slowly leaks out so the tire goes flat. Took the car to my local dealer. Bad news Nissan has discontinued this part with no alternate make. Nissan of America, blames the dealership. I informed them that the dealers have no control in decisions to discontinuing making parts. The solution is to replace all the wheels at a cost of 2300. I will never buy another Nissan product!!!

Louise 2/11/13 2:32PM

I bought a 2013 Altima on 12/26/12 from Faulkner Nissan in Jenkintown, PA. Faulkner Nissan did not process registration and tags. My tags are expired and Nissan has never reached out to me to extend tags or provide a loaner car until I get my tags. I've called everyday since 1/23/13, and have not gotten a satisfactory resolution. This is my first and last car from Nissan. I thought Nissan was a good corporation;a good corporation would not leave you in the cold like Nissan is doing to me.

NOT HAPPY! 2/6/13 4:01PM