Ford

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I'm trying to get tech sheets and brochures so I can see what the care has options.like engines trans rear end interior colors strips supention on track off track. when i order i don't want to say oooh i could have ordered that also. im used to buying trucks and i know them very well last 5 have been f150 with plow set up and 1 f250 so now i have 2011 taurus SHO loaded



thank you

tom kelly

tk 5/11/13 7:52PM

I own a 2010 Lincoln MKZ. I bought the vehicle brand new. SYNC never worked properly even when I purchased the recommended phone. I can buy a $40 blue tooth device and never have a problem with it but their several thousan dollar SYNC / THX won't consistently stay linked or installed with my phone.
Also, extended maintenance, really, I had that, never took the vehicle early for an oil change and now I was told the service was not covered because I used up an allotment for the extended service, I was still in the covered mileage period. Dealer now wants me to pay $45. This is my last Ford product.

Anonymous 5/2/13 3:46AM

We have a hybrid Escape with ONLY 30,000 miles and a it is now in need of a 4,500.00 repair. We contacted the customer relations department and was told my the REGIONAL MANAGER, Summer, that we would get the repair for the cost of 2500.00. Well when time came for us to get the repair she said that she make a MISTAKE and would NOT honor what she had told us to begin with. Is this the way Ford treats their customers... YEP!!!

Anonymous 4/29/13 12:32PM

i bought a 2009 ford tarus had 7 months and have transmission trouble a mechanic told me it needs a rebuild at a cost of 3300.it had a 6 month warranty on car 7 month the transmission acted up.the dealer said basically the warranty up to bad.i bought a 13000. auto not a 2000. beater.i think it was defective before i got it and it was to be checked out before hand.i cant afford to fix it so i bought a boat anchor.

Anonymous 4/27/13 12:02PM

At first we made a booking for the vehicle to have a look. Got there, told the lady what we expect to be wrong. Namely the wheel suspension. I waited for the vehicle since I have booked it in @ 07h30 till about 10h30 before they told me they're systems is of to submit the warranty claim, they will give me a call to give feedback as soon as their systems goes on. Week later, still haven't heard anything so I decide to callback, and only then they submitted it. It was aprroved and I took in the vehicle 2 days later. All seemed fine with vehicle... Yesterday 25/04/2013 as we drove to Pretoria we heard a noise on the wheel.. Decided to stop by a dealership in Menlyn (Global Menlyn - Ford/Mazda). They immediately assited us and found that the bolts of the wheel was not properly tighten! Thus we could have had a major accident all because of Eastvaal Motors Secunda who didn't do a proper job!

Michelle92 4/26/13 12:22AM

I had to get my motor mounts fixed and it was covered under the warranty. When they fixed it, they only fixed one and when I called to let them know the problem was still happening the service center proceeded to tell me that they fixed the problem not even offering for me to take my car back for a second look. It took my brother speaking to their manager for them to even look at my car again and it turns out I was correct the other one needed to be replaced as well and they didn't even replace the third one. They back up their inconsistent work ad if they Te doing right by you, the truth is they don't even care and don't know how to even fix the problem the right way. I called the customer service number and she didn't even care to call and see what was going on. My next car will not be a ford it will be another one with a better service center and now I'm stuck with this car for another 4 years. So disappointed In the lack of caring for my car.

Nicole 4/18/13 7:51AM

My 2009 rear window exploded on Feb 2 2013. I have taken it to a The ford Dealership where I purchased it. Ford is refusing to cover the cost of repairs. I think it is disgusting. In my opinion Ford does not care about the customer other wise they would lokk at these issues and try to fix them. I guess it was a good thing my escape was parked. Otherwise the out come could have been alot worse or maybe even FATAL. But hey They are Built ford tough....

Disgusted 2/5/13 1:04PM

Subject: Fw: Complaint against cutter ford dealers in Algeria Show Detai
I have a ford focus down moved it because of maintenance of ford dealers in Algeria, he did not change the fuel filter drain for four it is for the injection of the vehicle is damaged.
I file the complaint to the dealer and my car is 06/01/2013 as it is a pre-sales services of dealers is it does not fix a date for your knowledge is the book I guarantee recent this day.
mark ford never falls down except that it has 36048KM maintenance unprofessional, I want my focus to go as soon as possible that I neutralized the 06/O1/2013 I live far from the capital of Algiers in I do what is 500km coffin with the bus to my own average it costs boucau granny costs troubleshooting this me who pay these serious here in Algeria.
DENDANI AMOR IMT: 00610.111.05 VIN : WFOPXXWPDPAM

DENDANI 1/19/13 4:54AM

We own 2 Ford Escapes and a Ford Edge. In October, 2012, the rear window of my son's Escape exploding when he shut the tailgate. Apparently, this is a problem with Escapes built befroe 10/15/2010. The Ford dealership in Kingston Ontario refused to repair the window ans sent him to Speedy Autoglass. We paid the deductible and claimed the rest on insurance. Since then, Ford in Oakville has told me they would have taken care of this as it is a known problem.

The rear window exploded again on Tuesday. As The window was not replace by Ford, we are now hooped. We must pay for the new window and all subsequent windows.

This is ridiculous for a 2010 vehicle with less than 60,000 kilometers.

Madmom 1/17/13 12:06PM

4 months ago, I factory ordered a 2013 mustang. I was told 2-3 months. Still no car and NO HELP or answers from Ford customer service. My letter to Ford has yet to be answered. I get excuses from my dealer and no answers from Ford. THis is how little Ford thinks of it's customers. Don't even want the car anymore!

minininjamamma 1/14/13 9:35PM