Adobe

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Yup.. On hold for 1 hour and 25 mins. Pretty lame. I've listened to the same two crappy 'songs' about 8 times. I'm so bored I'm actually writing here.

-Lonelyloserlimbo

Anonymous 10/7/09 4:19PM

Frustrated Customer 9/16/09 2:48PM

I was on hold with Adobe customer support for over an hour a couple of days ago and actually got through! To PORTUGAL! Come to find out that my call somehow got switched over to PORTUGUESE support. Portuguese? Sorry, I don't speak Portuguese. AND he couldn't reroute the call because he didn't know how. At least I think that's what he said after asking me to call back. CALL BACK? He had to be kidding. This situation is getting dire for Adobe. To bad they have such a stranglehold on the graphics industry...

princessp 9/16/09 8:42AM

4 hours and holding. No one has answered yet. This is day two. My hard drive crashed and it will not let me re-activate Adobe Acrobat 8 since it was not DE-activated from the previous computer (the one that crashed!!!!!). So here I sit on hold just to re-install the software. I was going to just buy the next update, but after reading these reviews, I think I am going to look at Bluebeam PDF Revu or some other program. Too, Bad, I have bought and used every version of Adobe Acrobat Professional since version 4.0. Lets see, that would be almost $600.00 invested in their product. I guess someone else can use my investment monies!!!!!!!

Tony 9/15/09 1:07PM

Pathetic would be kind. I've tried contacting customer support as they over-charged my credit card. I have hung up four times after waiting 37, 47, 53 & 79 minutes......Pathetic....

EndlessHold 9/11/09 12:14PM

http://www.adobe.com/aboutadobe/contact.html

Finding the contact information was never a problem it's there in plain site.

But contacting them is another story now a days.

Because they upgraded there phone system, and now no one answers.

Bubbles 9/10/09 1:18PM

Since my upgrade has not arrived, nor have I received any shipment info (which last week I was on hold for a total of 5 hours for 2 calls) I have now been on hold for 2 hours 45 minutes and counting... and yesterday i tried to reach them with no success... (total of 3 hours).. and don't bother emailing- they responded over a week later.

NPV_designs 9/10/09 11:16AM

I was on hold yesterday for over 2 hours and again today for just under 3 hours! What is going on at Adobe customer service?????

I submitted two questions. One was answered, sending me back to the telephone number that never answers and the other question wasn't answered.

Anonymous 9/2/09 6:05PM

Been on hold for customer service for 1 hour 31 minutes and still waiting!

Anonymous 8/31/09 4:54PM

OMG-i've been on hold for 1 hour 2 minutes and counting. Still no pick up! This is ridunkulous.

NPV_designs 8/31/09 11:34AM