Viewing Straight Talk customer service reviews
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I like the monthly prices but what makes me hate the straight talk company is their customer service. This is one of the many reasons why I left this phone service. My mom still has a straight talk phone. For some reason she could not receive incoming calls. We called customer service and what did the person on the other end do....they HUNG UP ON ME! Another thing is I can not understand anyone who is a customer service rep with straight talk and the background noise is so loud you can not hear well. What I then had to do was Google the problem and now everything is fine. That is what the the service rep should of done on the first place but I DID IT MYSELF!
Krys 3/3/14 9:41AM
straight talk customer service, the service is out in my area right now, I'm still on hold AND HAVE BEEN ON HOLD SINCE 10:30 PM, IT IS NOW 12:37 AM. STRAIGHT TALK.
Anonymous 3/1/14 10:38PM
I have the lg 3.0 for straightalk and it will not send texts now it pops up saying error code 3
mj303 2/27/14 1:21PM
I am tired of talking to people that I
can't understand. I have and am being charged for 2 plans for the month of 26 Feb -27 Mar and my current Service Days on my phone screen today, 27 Feb, is 0. This company will not refund either payment both of witch were auto pay. I called yesterday and thought I had cancelled the $45 plan and started the $30 plan. I think the service personnel should be required to tell you that you can't change plans except on the day before your service ends. I will switch companies as soon as possible.
Cathy 2/27/14 11:10AM
I just was changing my phone number now I have no cell phone this company suck I will get a whole new phone
leona goble1015 2/24/14 11:36AM
I'm getting ready to up-grade to another straight talk phone,,Can I keep my same phone number and have my remaining air time transferred to a new phone?
Anonymous 2/21/14 10:43AM
I have been having trouble with my Huawei phone since November, I have made multiple calls to customer service. The last customer service person was in India. Many service reps have tried to rectify my problem. The last one made the phone lose all history and contact numbers. The phone seems to have a mind of its own. mis dialing, dialing on its own, showing that the number belongs to a prior owner and the list goes on.
SAL 2/20/14 9:33AM
I am so so sick of talking to people from India who have no idea wtf I'm talking about!!!! My phone broke popped out another 200 bucks in a new one and these morons can't transfer my number any faster than this ...its insane! I should be reimbursed for the time they are losing me on my phone & for having to deal with these people who understand NOTHING!!!
tanialee 2/18/14 4:45PM
Their website is down and all their customer support numbers are down as well. My phone is off and I I can't even turn it back on until one of these come back on. This is horrible!!!
Beff 2/18/14 12:48AM
Need to update payment information on my phone. Cannot get a customer service person at Straight Talk. Very frustrating!
cin 2/17/14 3:33PM
my phone got locked up and i forgot my passwor and email i dont care if everything gets erased i just want my phone back how can i get it back
Anonymous 2/16/14 5:51PM
Tech support is the worst I have even tried to talk to. All they can do is verify your phone information and give out phone numbers. They have a very hard time understanding English and speaking English.
Not Happy 2/11/14 9:03PM
I have had a straight talk phone for 7 years. you took my phone number from me and give me a new number, now I can't contact my family or my doctors. straight talk and coustomer service is the worst in the world.... Lee Hargrove This was my old number. I want it back!
Anonymous 2/9/14 12:58PM
Straight talk has the WORST customer service ever!!! I purchased a new phone which will not activate. Guess what their solution was? Just keep trying to activate it for 24 hours!!! So now I'm without a phone for 24 hours. Not only that 15 days ago my original phone quit working they were suppose to send me a label. Havent seen it yet!!!! I am completely disgusted and disappointed with Straight talk!!! ridiculous!!!!
Anonymous 2/9/14 8:01AM
recently bought a HTC ONE from a friend, went on straight talk's webpage to check phone compatibility. Webpage said phone is compatible, all i needed to buy was the BYOP package with sim card. Bought BYOP package, went to activate and it did not work. Called customer service and explained the situation. They proceeded to tell me that the phone would not work with straight talk. Now i'm out 60 bucks. Terrible company, seek service elsewhere.
Anonymous 2/8/14 6:17PM
Wish I would have read the complaints b4 switching to Straighttalk. Two weeks now and still can't talk to a human. The CS # is a joke and I can't get the phone configured to utilize data of any kind. Left 5 Emails to CS and no response. You'd think they would spend a little less on advertising and take care of the people who are spending money on their crappy service. Guess I'll have to bite the bullet and go elsewhere too.
Anonymous 2/5/14 12:58PM
I bought a straight talk Centura on Jan 1st from walmart. A couple weeks after I purchased it I started having problems with it I returned it to walmart in Ogensburg New York on the 15th day because the person in Potsdam didn't put my receipt in bag or my extended warranity paper in my bag after I purchased it like he said he did ,the walmart in Ogensburg would not take it back . I called walmart in Potsdam the next day and explained to them what happened they found my receipt in Potsdam walmart but because it was over 15 days by one day they would not exchange it . the guy in electrical was very rude to me . I explained the situation to him and he more or less said too bad I need my phone I have a seriously ill mother I can not go without a phone . I do not even know if he activated the extended warranity that I paid for . I also asked the walmart in Ogensburg to call the Potsdam Walmart to prove I bought it there they wouldn't do it I have been a straight talk customer for a few years always been satisfied until now I live 45 min from each walmart so is not easy to get there easily with all the bad weather we have had what can be done about this ?
Joadie 2/5/14 10:10AM
Tech support keeps disconnecting me after I had an issue regarding a phone card. I call back hours later to ask fir help and get the robot voice prompts. Not Happy at all,seems like they are toying with us.
Anonymous 2/2/14 6:09AM
Worst Customer Services Ever. I Was Trying To Ask The Person ( In Which I Could Not Understand His Speech - English? Naw) A Question On How I Could Transfer My Old Phone To A New Phone. It Took 33minutes (which Was Also The Minutes I Pay For To Speak To Customer Service, Why Do They Use My Minutes?)to Try To Understand Him And I Could Not Understand Him And He Could Not Understand Me, So I Ask For The Supervisor, I Be Damn If I Could
Understand Him. A Wasted 47minutes And Still Didn't Get An Answer. Is The Customer Service Department In This Country? Is Straight Talk Company An American Company? We Do Have People In The Usa Needing Jobs.
Anonymous 1/30/14 5:14PM
Worst customer service experience ever (and I work in the the CRM industry). Bought 2 new phones from Straight Talk, tried to activate and for each one they couldn't do it. They said that the wrong SIM cards were sent and need to send new ones but it's their best guess as to what's causing the problem. It doesn't help that English has not been the first language for any of the 3 people I've spent hours on the phone with. Last night their "system" kept crashing which made the problem worse. It's been 5 days and I still have no phone that works.
Augie 1/25/14 10:22AM
I have tried this morning to activate my phone. I added new service b4 the old service ended.. Now I get auto message my home is basically discontinued. CANNOT
get a live voice on the line.. Going back to Sprint!
malibugrl 1/22/14 6:28AM
Over an hour and still an autobot voice. Menus led me to the same thing, and even when I ported an Iphone last month it took me 6 reps and 2 hours to do so. Yeah for the reps learning a second language, but they don't know what the hell I'm saying, let alone what to do. Now I have static for the seventh time in the last hour. What the Hell is that? I guess you get what you pay for. Price for unlimited is great, everything else is not even worth trying.
jim 1/21/14 11:57PM
Poor customer service. Been trying to reactivate my phone for three days now and still not working. I will try another service provider. They are the worlds worst....
enjoyment 1/21/14 11:08AM
Technical support cuts off or hangs up on waiting customers.
zimzum 1/15/14 11:09PM
This has happen twice to me.
Goto change the phone number on your straight talk phone.
1)They deactivate you old number and your phone.
2)Then tell you it takes 24hours, when the 24s hours is up. Your phone will still not work.
3)You call them back, go through all the BS again trying to talk to a real person (from india).
4)They will tell you 24hours again !!
5)Then say the phone is defective, Have you mail them the old phone, so they can send you a new one.
6)2 weeks later you'll have a refurbished phone.