Viewing Snapfish customer service reviews
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Poor Customer Service!!!! I ordered address labels and when I received them they were blank with the addresses and pictures on the back of the sheet. Who-ever printed them loaded the paper in upside down. I emailed them a picture and initiated chat and this is the response: "We are extremely sorry, This might be a production error occurred on address labels in your order. Please accept our sincere apology on behalf of snapfish.This is actually a fairly rare occurrence. Usually you will get your orders in proper condition. We assure you that your future orders will be to your satisfaction."
Um-what? No offer to replace....Crazy and I'm done with this crappy company. Does management not see these complaints or do they just not care?
JDOGS 11/27/13 1:51PM
Horrible! Horrible! Hard time getting through and then got someone who barely spoke English. Absolutely frustrating! This is enough to make me abandon the calendars I am making and go to Shutterfly or Costco! Extremely poor customer service!
I have no way of knowing if I got what I asked for, since I could not understand him.
Anonymous 11/23/13 3:00PM
Called 1-800 number got someone that I could not understand.
Anonymous 11/18/13 11:16AM
Terrible phone and internet service! Cannot talk to an American with a clear voice. This has to be worse company I ever dealt with! A one rating is too high!
tazzman225 11/4/13 8:51AM
Horrible customer service! I received blurry poor quality pictures and was told to reprint them along with this...
(customer service): I'm sorry the mistake will not be repeated for the future orders
(Me): All of the pictures that are not clear are the ones that had to be slightly cropped, will I not be able to get them to be a better quality?
(CS): For this time you will get your pictures with good quality
I knew they would print the same but I thought maybe she knows something I don't so I reprinted them at a higher resolution and received the same quality photos. This time the representative I spoke to tried telling me that they looked at my previous conversation and I was told they were low quality and wouldn't print well. I guess she didn't know I had the whole conversation in front of me because that was nowhere to be found in the convo. I preceded to tell her what was really said and she issued me a credit and signed off as I was typing a question( I guess she was done with me). And the person who I last spoke with was the third person I had to speak to because the one before her who also had no idea what was going on decided to just stop responding to me.
Anonymous 7/9/13 11:55AM
Poor poor poor. After spending 3 weeks in the USA I came back with over 1000 photos. I ordered 50 just to get a photo album started 2 days after we an email to say they had been posted and that they would be with me in 1 to 5 working days. 2 weeks later still no sign of them.
An email to customer service led to the really useful response of hang on they will be with you soon. Not good enough.
The next step is trying to get my money back which seems impossible.
I will avoid in the future
Deputy HBD 7/8/13 2:05PM
I had ordered from Snapfish earlier and was fine and this time, the photos didn't arrive at all. More so the Blue Dart updates in the tracking that the Consignee's place was closed. This is false as my house always has someone in and noone was called on the phone number provided which includes a hand set too. Can't find any Customer Care number in India. Irony that the services are outsourced to India but can't call them on any local number.
Saurabh 5/15/13 5:17AM
I just received my pictures-first time ordeering with Snapfish-THE WORST!Half of my pictures are printed blurry, I am missing pictures of entirely of two events, and the picture color is yellow! This was my first order with Snapfish and took them up on the offer of free prints. So after reading the comments below, I won't even waste my time by calling Snapfish for any type of resolution. Thank you commentators and no Thanks Snapfish!
Anonymous 4/26/13 4:50PM
Just received my book today and am a little disappointed. I had personalized each picture and only 4 pictures were personalized. The edge of the outside binder has a name that I didn't put there. That was a name of the group inside the book. I had spent a lot of time getting the dates from these old pictures. It would have been fine if this had been done.
Anonymous 4/13/13 10:21AM
Snappish Needs To Work On Shipping... Still Waiting On My Books Over 2 Weeks Since It Was Shipped Am Really Pissed... Every Time You Speak To The Customer Service Agent They Cant Answer Any Of You Questions All U Hear Is Sorry Sorry Sorry (the Worst Customer Service) It Clear That The Call Center Is Not Located It The Usa Because You Cant Understand Them Half Of The Time, And There Not On The Same Page They All Say Something Different ... This Is Not The First Time I Had Problems With The Shipping...
Snapfish Need To Get It Together Or They Are Going To Loss Lots Of Customers
MAD AS HELL 3/22/13 2:00PM
After reading the comments on this website I realised that I am not alone in experiencing terrible customer service and a complete failure to help from Snapfish.
I had used them successfully in the past, but never again! I had spent a considerable amount of time completing a photobook and have been unable to order it using their website. There is clearly a fault which is preventing me from completing the ordering process. When I contacted Shapfish they have given me ludicrous suggestions and told me that basically the problem is my computer. This is despite the fact that I also have the same issue when trying to order from home, work, my partner's work and my sister's house on different computers. When I called I also found it very difficult to communicate witht he customer service reps due to the language barrier and recieved no help at all. I will NEVER use this company againa nd will actively tell others not to.
Anonymous 3/18/13 12:27PM
ordered 4 photo books, two came with pictures upside down. I live chatted and she told me to take pix of the pages that were wrong and email them, The email address was not correct so I chatted agaiin. They gave me a credit for the two books, I ordered them again. They just came today with upside down pix. I have been with thme since the beginning but its time to switch from Indian customer service reps who read from a script.
Gini 3/6/13 12:52PM
Worse of the worse, no maners arrogant etc. I had order some photos from Snapfish,I dial the number a lady with a very hevay answer, asked to speak to somebody in the States ,told me their is no number for the State everything is run in India. I told her that they have send me the wrong order I explain to her to send me a return paper to send the picture back she told me to trow it in the garbage I ask her why she just became very annoying.I just hang up I felt to go into the phone and punch her.I decide to use the chat at least she help and not to trow the picture it is a wedding picture.Shame on you for haveing people as that work for you it makes your bussiness very getto,I worked for more the 10,000 thousand people per day never treated people as that good thing I received my pictures before X-MAS for a present for my son thanks to the Chat
Anonymous 12/31/12 9:47PM
i agree with everybody else. worst customeer service ever. i called and a woman with a srtong indian accent refused to help me saying that she knew nothing about snapfish . i explained that i got the number online and she still refused to help or trasfere me to someone else. now i have to give away photobook that a ruined . i will never shop here again!
Anonymous 12/21/12 8:28AM
Do Not Use Snapfish for any reason. There are too many other good companies out there that value their customers enough to actually have the customer service department in the US, and with some general idea of printing. Snapfish quality is the worst I've ever seen and when you call customer service (India), not only is there a language barrier, they have no knowledge of printing. They clearly read a canned response from a card. I never ever leave reviews of companies, good or bad, but I've never been as angry or frustrated with the quality and lack of customer service as I am with this poor excuse for a company.
rob 12/20/12 2:55PM
I have never been so angry in my life!!! My poster frame order was delivered completely wrong! When I called customer service the representative had the strongest Indian accent!!! Nedless to say, 3 annoying phone calls later and 3 new orders to my house it was still WRONG!!!!! There was definitely a language barrier that needs to be addressed!!!! So disappointed and frustrated that this company decided to outsource thier customer service department through India.....
EAJ 12/14/12 11:04PM
The snapfish.ca site wasn't allowing me to use a credit card that has a billing address outside of the country (I live abroad and wanted to get some nice gifts for my family in Montreal)
Livechatted with a nice indian fellow I suppose. Immediately he asks me for an error message. There was none, as I simply can't chose a different country (its hard coded to be Canada.) He tells me very abruptly "please email us for further help"
I work in customer service, I know that's a lazy out. I insist I want more help than that. Finally, he says "it looks like you must order from the .com site to get around this.
Simple enough! I ask if snapfish.ca photos carry over to snapfish.com so I won't have to upload everything again. He says "unfortunately no, you'll have to do it again." I'm upset at this point.
Then I check the .com site out of curiosity, and my photos are uploaded there as well! Great training they have in India.
Crappy part is that now I have to pay for additional shipping charges simply because its the .com site. Thanks alot snapfish and HP!
Derek 12/14/12 11:52AM
Customer service is based in India. I had a hard time understanding what they were saying because of their accent so I emailed customer service. Bad idea. They wrote back with completely confilcting suggestions. I am trying to have custom stamps made for a friend in England (Royal Mail defaults to Snapfish UK). I wanted them sent to me in the U.S. to mail back to him on his birthday at a later date. Mailing their UK products to the U.S. apparently can't be done.
Wow, what lousy customer service because they told me they could and then told me they couldnt in the same email.
Anon 12/10/12 11:40AM
Unless you upload photos, create anything from ordering prints to putting together a book all within one week, I HIGHLY suggest you don't use them. I made the UNFORTUNATE choice of uploading a bunch of photos since my child was born (about 7 years of photos so far) only to find that the majority are NOW CORRUPTED ON THEIR SERVER which means I have to REUPLOAD all of them. Do you realize how many photos a new mom with an only child takes......HONESTLY, I don't know where 80% of these are anymore and most probably don't exist anywhere else. It's truly the most crushing news. And I tried to create a photobook for my family, 50 pages plus, 2 year project, tedious as all heck and guess what, yep you guessed it, the photos have to be REUPLOADED because they were CORRUPTED ON THEIR SERVER. And don't even get me started on their foreign customer service. OMG, it's the worst!
lynnfrance 12/6/12 5:47PM
Do not use Snapfish! After spending 2 hours picking out 220 photos (from 600 I had uploaded) to put into an album, when I went start making the album, I could not get to the "customize" option. I could only use their preset album options. In order to do a custom album, I would have to re-pick my 220 photos again, in a different "project". Ugh! Customer support was no help. They don't speak English, and had no idea what I was trying to say. Goodbye Snapfsh, I'm going to Shutterfly.
moo 11/29/12 5:18PM
I just tried to place an order with snapfish. I paid with paypal. The money was deducted from my paypal account but the order could not be processed for technical reasons. I chatted with 3 people from customer service and they all just argued with me. Waiting till tomorrow to talk to someone live, to either get my money returned or order processed.
Anonymous 10/27/12 4:54PM
I am so disappointed to discover that Snapfish is incompatible with MAC IPHOTO. Photos can only be uploaded from Documents. Then, the Help feature is in technical error with no telephone number listed on the website. I had to google the phone number. How could Kodak sell out to this amateurish company? Come on, Kodak. Move gracefully into the 21st Century like the rest of us and get back into your business that you did so well! Snapfish is a schlock company. They use a form of hieroglyphics to type characters to prove we aren't machines. What next?
Anonymous 10/22/12 1:36PM
Their website gives misleading information (2 different sections on the same signup page contradict one another) and trying to clarify which section was correct with "technical support" turned out to be a painful waste of time. The call centre is - you guessed it - in INDIA. The first tech support person I spoke to could not even speak english well enough for me to understand what he was asking me, so 20 minutes later I get handed over to a "supervisor" who didnt even know the URL for the snapfish website!!
I will never get to know whether snapfish could provide a good service because I am not willing to sign up for something without knowing if it is suitable...
mrdaddy 9/18/12 5:56AM
Just spent two weeks desiging a photo book for my Aunts 80th birthday only to be told by Snapfish customer services that the reason I can't order is it because of a techincal problem with their website. I will need to upload all photoes again and re-do the book with no guarantee I won't experience the same problem.. Not likely Snapfish if I have to do all work again it won't be with you!
ALF 9/12/12 5:19AM
TERRIBLE CUSTOMER SERVICE. They do not stand by their products and I recommend to anyone who reads this:DO NOT order from them unless you enjoy disappointment and poor customer service.