Viewing Sirius customer service reviews
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I have been a customer for several years now and today was the worst experience I have ever had! I called to renew my account and was treated very rude, not only by a listener care rep but a supervisor as well. I was told to not worry about what he was saying and was treated very poorly. "Tom Franklin", I'm sure that was his alias, was very rude and unprofessional, especially as a supervisor. When I was told the amount for my renewal, it had been a completely different amount that was charged to my card., a $150 dollar difference. When I asked why the amount I was being charged was different from the amount i was told previously, I was told by the listener care rep that it was the amount he had told me to begin with. I write everything down. So when I repeated the amounts, the rep accused me of not listening to him. When I asked to speak to his supervisor, I was put on hold for almost 10 minutes, which is fine. Once the the supervisor "Tom" answered the phone, he started repeating what the rep had already explained. I then asked for a refund of the money because I was not paying the amount I was being charged after being told a $150 difference in amounts. He began talking and when I asked him to repeat what he just said he told me not to worry about it. When it's my card being charged I am going to worry about. When I told him that he was being very rude and unprofessional he got loud and began yelling at me. In my defense I yelled back. How is it that person in his position can get away with yelling at a customer!? I have never been treated in such a way! I am very appalled by the way I was talked to.
Vsmith0209 12/3/13 4:04PM
I have three vehicles with Sirius active in each one the problen I have with Sirius is with your dj's. I listen mostly to classic rock or classic vynil all to often the same songs play over and over again ie. Pink Floyd, Yes, moody blues, doors, all long drawn out songs that are ok once in awhile but for some reason the djs seem lazy or are just not that educated or steeped in all the good rock they are overlooking maybe its not available to them but personally i'am tired of it and probably going to unsubscribe I am listening to more of my downloaded music via electronic device all Sirius needs to do is get better dis or start looking at all the aspect of rock in 60s&70s
Anonymous 11/22/13 9:11AM
Sirius canceled me and I guess sent me a credit with out me canceling and I only found that out after being on the phone to another country for an hour and a half real nice so I told them just to keep me canceled nice customer service
Anonymous 11/19/13 7:31PM
yes as a customer payed in full how come when you have a contest that says to enter press this button when I press the button all I get is a blank page if you do not want people to try for your contests please do not put them on to wast my time
Anonymous 10/17/13 7:10PM
i had recieved a subscription of sirius XM several years ago as a gift from co workers and very much enjoyed the variety/selection and absense of "stuff" between songs. my subscriptioin had expired and the service was interupted as the credit card on file was not my card but the gift giver. i called to renew my subscription and was informed that my service had been disconneded and that to turn it on i'd need to pay the "activation" fee. Bottom line i refused to pay the fee, thoroughly enjoyed the music and punished myself over a $12 decision that a phone clerk made.... i had even asked that i speak to someone to further explain that i fully did not intend for the service to be interupted.... still not support. that was 6 years ago and i am continuning to recieve mail to support new car activation, 1/2 off subscription, waive the activation fee... and every time i just throw it away. per this e mail can you please remove me from any further communicaiton that you plan on sending to me as i am still hung up on someone who was not allowed to make a decision on a simple activaiton fee several years ago.
don 9/19/13 5:06PM
Steer clear of this company. Unwanted Sirius XM phone calls....hope this helps... If you do not wish to receive sales calls from SiriusXM, you may ask us to place your telephone number on SiriusXM's Do Not Call ("DNC") List. Please allow up to 30 days for us to remove your information from active telemarketing and telephone solicitation lists. You may make your request in writing or by telephone. Call SiriusXM's Listener Care Center at When you make a request be sure to include your name, your account number(s), and all telephone numbers you want to be included on our DNC list. If your information changes, please notify us as soon as possible. You will remain on our DNC List indefinitely, until you advise us that you wish to be removed from our DNC List.
bocanuts 9/17/13 9:06AM
This company is quickly becoming one of THE worst for customer service. Tell everyone you know to steer clear of them. They are just not worth the trouble...and believe me they sre TROUBLE!!!
another disgusted customer 9/9/13 1:32PM
cancelled subscription because of damaged radio 3 months ago. was offered to purchase a radio but declined. 3 months later i get charged through my bank along with bank fees. i called sirius to complained and was offered a free radio then i declined frim getting the free radio. and my services was never cancelled previously. now i have to wait 3-5 days for my refund of subscription and bank fees. representatives was RUDE AND OVERTALKS you while you are trying to explain.
mzkitty 9/6/13 8:11AM
I want to call out the great work of one of your representatives. Her name is Paula. She works in Nova Scotia. Her ID number is 16769CB. She did an outstanding job on my account I was experiencing ridiculous problems with a subscription, which is crazy since I'm currently paying for 4 sirius radios. Paula listened carefully and demonstrated solid technical knowledge of your systems.Your off shore call center is just horrible. They have a scripot to follow and when the customer doesn't give the desired answer they just repeat what they said. You want to be responsive to your customers? Close the call offshore call center.
Paula 7/1/13 12:18PM
they sent out renew paperwork called with question, i called 3 times swear i called a goverment company. on one knew anything to answer question, was told i had mustang not pickup. they really need to get people that know what is going on. when asked to speak to a boss person was told person could not come to phone, can i help you. this is a joke is there office overseas or in US?
Anonymous 6/27/13 1:45PM
we asked that our service be cancelled, they offered us three months free as a thank you for using your service. the three monthes ended the last of may. we get a bill today stating that you had charged us for the month of june. Why? we CANCELLED YOUR SERVICE.
kenneth 6/24/13 1:16PM
I'm can't under stand how you stay in buisness as your customer service is horrible. I paid for 3 years and transfered it to another vehicle. It transfered I had free service to the new car. Then you cut off the service in November when I had 2 years remaning. Then you cut the service off to the other vehicle which I was paying annually because you didn't get a credit card or debit card too. You didn't because you changed the amount by one cent and kept drawing money out of my account. I had to close the account to keep you from steeling money from me for a radio I didn't have.
I'm sicking the Missouri attourney general on you in 10 calender days not buisness. SO that is 5-29-2013 Love the Radio but you are bunch of un ethical buisness people.
? 5/20/13 7:38AM
I called three times to subscribe to Internet access also. Each time I was placed on hold for 15 mins or longer likely since I just hung up. Not sure why this is such a difficult thing. You would think this would be easy to take care of and they would want the business.
Anonymous 5/16/13 6:43AM
Sirius xm overcharged payments to my account without my permission for 6mths of service... ripoffs!!!!!! Im cancelling today.
SCOTOROLA 5/12/13 7:56AM
your customer service really sucks. I have called 6 times to take care of an issued. four of the times I was disconnected. no one wants to understand the problem.
bjflanders 5/8/13 10:52AM
Management organization = poor
The wizard of OZ
The man behind the curtain
They fequently change their phone numbers,
mixed policy enforcement & no pricing consistency.
average joe 5/2/13 6:27PM
Just had the worst experience with Sirius. Called 4 different times, terrible english,ended up cancelling my subscription, been a customer for 5 years. Does anyone have a number for them where you can talk to an american, or the best time of day to call when they switch over to America. Thank you.
Anonymous 4/26/13 9:07AM
Poor programming, too many commercials (on talk/news channels). Impossible to cancel - very time consuming on the phone.
Jersey Listener 4/23/13 4:04PM
Awful service. I've spent almost two hours on the phone and still don't have my service restored. One guy talked down to means was rude. The last supervisor I spoke to hung up on me. I asked for a service representative in the United States. When I called the number I was in Manilla, still with someone reading from a script and didn't know what to do. Repeating what they say is their way of dealing. Their English language skills are very limited.
Ndanz 4/10/13 8:43PM
I purchase new truck that came with one year free subscription. I traded a truck that had 6 months left before renew, wish should have giving me a year and half before renew right. However, when I transfer my old subscription to my new truck the guy made a mistake and offered me a free subscription to internet radio. A year goes by a get a invoice in the mail, I call sirius to see what happen to my 6 months that was left and the told me sirius use my credit for internet radio then the guy started to argue with me I ask to speak to a supervisor the guy told me there was no supervisor there and continue to argue with me and hung up on me. I call and the next person started to argue with me.
mm 4/9/13 1:45PM
Has been a complete nightmare dealing with these people. Somehow they got my account mixed up with someone else and keep saying I requested a transfer --- I didn't. Have been on calls 3 times, chat rooms twice all for long periods of time (at least 45 min. each). Each time, they get my radio back on and then within a few days I go thru the same thing again. Extremely frustrating and definitely the very worst customer service I've ever experienced.
Anonymous 4/7/13 10:50AM
wait on live chat over 45 minutes. 7 minutes on hold and then connected to someone who is worthless who after several minutes with him transferred me to technical support and after several minutes on hold was disconnected. you have got to be kidding me. i pay for this service and have none and have worthless customer support
Anonymous 3/15/13 6:04PM
I will cancel my subscriptions(4radios) if Sirius drops Fox News
Anonymous 3/5/13 8:51PM
I have sirus on my vw new beetle. On my car the battery failed. I went to dealership for vw they told me my radio is working, they also checked the module. I then called sirus they kept telling me to go too channel 0. Channel 0 never showed up they said I should buy another radio (cost over $1000.00 .i did not accept this, I have always paid my bill on time. I want this or another replace the vw radio for free. I see no reason why I should pay for anything.
I now will contact the federal trade commission for extortion. I will also contact vw corporate for the same thing including my time spent to correct this mess.
Skaticich 3/5/13 4:20PM
I have subscribed to Sirius for about 8 years now. Initially, just to listen to NFL games and my team's home announcers. Originally, music sounded okay (although I didn't subscribe for the music channels), but now it sounds awful; overly compressed, swishy high end like it's being run through a cheese grater. I've heard 24kbps internet audio streams that sound audiophile compared to Sirius. I would guess that adding endless, useless channels like Playboy, GQ, lesbian channels has caused them to compress more than ever. Plus, the 60s channel (which used to be one of my favorites) has this legend-in-his-own-mind yap-master that won't shut up named "The Cuz" (or whatever) and plays 50s music on the 60s channel and seemingly works on that channel 24/7/365 -- I want to listen to SIXTIES music, not some moron yapping about nonsense! And now, I can't get Sirius channels on my new car that only comes with XM, and thus I can't listen to Fox Talk? The price is too high, the quality (both sound quality and programming) is WAY too low, and these days you can find most if not all of the same programming at higher quality with a smartphone. This 8 year subscriber is done with SiriusXM. Oh, and when I called to cancel, I got the hard squeeze by two different representatives who spoke poor English .. and I had to give the same information multiple times, and I would answer a question and they would ask again. Sirius needs to hire Americans who speak English and also possess common sense.