Viewing Sam's Club customer service reviews
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I was at SAMs Club shopping today with my daughter between, 4:30 to 5:30 pm. I was passing the frozen isle area while my daughter tried the samples which is something she enjoys. There were two female employees in the same isle passing out samples, my daughter picked up two shrimp samples and came back by me as we ate the shrimp the two female employees were staring directly at my legs. The next minute they described me as disgusting and that I need to get clothes on, that I have problems. I am a member of SAMs Club and have been for a few years and I do not feel as though two employees harassing me infront of my daughter is appropriate in any situation. I just had surgery on my legs and my doctor approved that I wear tight black compression pants which are fitting. I honestly do not care what anyone's opinion is of what I am wearing but felt very uncomfortable like two perverted female employees were harassing, tormenting my daughter and I while shopping at SAMs Club!
Gratiot SAMs Club needs duct tap 2/28/14 9:07PM
Made 1500.00dollar error on my Sam's card took from October to feb for them to straighten out billing and still not correct I want a gift card or credit for the length of this lack of care with my payment it has been absurd and one manager is all the help me after two . Month's kelt with me or it would've never got fixed hang ups by operators it was madness
cobra 4929 2/10/14 12:26AM
We were in the Tulsa Hills Sams yesterday & it took us forever to check out as the checker had to remove every item from the shopping kart, place it on the belt & then scan it. This took a great deal of time for us & the long line of people behind us. When I complained I was told this was a new procedure handed down by corporate. This is an unnecessary checkout step. In the past the checker used the wand to scan the items in the kart which resulted in a much faster check out. You need to rethink this new policy & go back to the previous method. Manuella R Glore
Anonymous 2/8/14 12:50PM
I am very disappointed that Sam's club does not carry sugar free jelly, syrup and other sugar free products. With the number of diabetics on the rise there should certainly be a market for restaurants and individuals to carry these products. We have been members of Sam's club for years and have encouraged our out of state relatives to join as well.
It is my sincere hope that you will give my request careful consideration as your prices will definitely save us seniors on fixed income.
Anonymous 2/8/14 8:47AM
Tjis is a letter we are sending to Sams club corp about a ridiculous clel phone purchase policy!
February 4, 2014
I would like to inform you about a policy that Walmart is using at your San Diego/College Drive store that we feel is unethical and is not in compliance with consumer law. On Saturday, February 1st, 2014 my wife, sister-in-law and I went to your store to make the purchase of two iPhone 5 phones, one for my wife and one for my sister-in-law. We were buying my sister-in-law’s phone as a Christmas present that we had to wait until now due her Verizon contract not being up for renewal until February 2014. We were then told that my sister-in-law had to become a member to get this “great’ price on the iPhone. We told them that we were members and we were buying the phone. The sales girl explained that it did not make a difference and the reason for this policy was to keep “fraud” down. We asked her how did it keep fraud down by limiting a members ability to buy products for their family? We got no answer so we immediately knew that this statement was not truthful. We then asked to see the department manager. She came out and she also had no credible reason for the policy other she could not sell it to a non member and even hinted that it was Verizon’s policy. For the record this woman is a really poor manager that should have know the reason for policy or gave us some recourse other than “that’s the way it is” to get some answers. I had to ask her for the store manager’s name and then had to ask her back to correct the name she wrote down for me.
I have been in contact with the General Manager since this happened and while she relayed the same policy to me it seems that reasoning for this even escapes her. This seems to be the only item in your store that a member cannot buy a non-member. If I buy a television for a non-member they can register it with the manufacturer in their own name. This is true for all of the following items;
Electronics other than TV’s
Auto repair equipment
Listed below are other items I can purchase for non-members;
Alcohol and beer
That about covers 99% of everything!
The summation of our visit was that we were not going to get the phone unless Jackie was ‘forced” to purchase a membership costing around $45.00. This would have brought the cost of the $119.00 “deal” to a whooping $164.00. The only other alternative that your “Manager” gave us was the absurdity of paying $749.00 full retail. It was clear to us that this woman is not a customer service person and should not have a position that brings in contact with the customer at all.
We left your store upset and frustrated and went to your mother company Walmart. They had exactly the same deal with the price without paying for an additional membership. We then purchased both phones from Walmart and got excellent customer service. We went to the Walmart in the same shopping center as you and while they did not have two black iPhone 5’s the clerk was happy and kind enough to call around, to other Walmart stores, to find us a store that did. At the Clairemont Mesa Walmart they had both phones, excellent customer service and we left there feeling great about our purchase! During the purchase we talked to the Verizon representative and they said they have nothing to do with the policy at Sam’s club and it makes no different to them if the person that gets a phone purchased at your facility is a member or not. If this does seem as a ridiculous policy to have then Sam’s club is not customer service orientated. Further, it is unethical for Sam’s club to extort a $45.00 membership fee from us just to purchase a cell phone. After some research we now know that it is not legal to advertise this price, in ads or in the store without the following asterisk statement.
* Requires a valid 30 day activated Sam’s club account to purchase!
The 30 day notice came up after we were considering opening an account for Jackie but the 30 day policy once again threw another anti-consumer road block in our way! It was obvious that there was going to be NO way to purchase from Sam’s club as their “policies” are not conducive to retail trading in reference to cell phones. Your policy is a hindrance to trade and customer service. While your corporate size does not give you incentive to improve your customer service my hope is that you will. The bottom line is that there was no advantage to a Sam’s club membership. Sam’s club customer service was atrocious and we will be considering this as we compare it to our Costco membership when both come up for renewal in the next few months. We all agree, in this family, that this would never have happened at Costco as we have purchased phones for each other there without even being asked if the end user was a Costco member.
It is my sincere hope that you change this policy or add the declaimer as listed above to your in store labeling and any advertising that you distribute in the San Diego area. I have the intention to following up on this with the appropriate consumer protection agencies if you do not.
Mcraig4175 2/4/14 5:15PM
This past trip to the Centerville,Ohio location was once again frustrating.The coffee grinder was down again.This is at least four times in the last three monthes.This puts us in another local store to get our coffee.Bottom line is your list we normally purchase gets smaller.We now only buy some bulk items.
Anonymous 1/20/14 3:52PM
I want to comment on an experience that I had with my local Sam's Club. Prior to Christmas, I received a letter inviting me to open a personal line of credit at Sam's. I am familiar with Sam's as I have a business account there with my employer.
I took my letter into the store to open the line of credit. I was asked if I currently had a membership; I explained that I did have a membership card with my employer. The associate behind the desk asked to see my membership card and I complied. They then proceeded to open my personal line of credit based on the amount listed in the invitation letter. I, however, did not realize at the time that they had used the company membership to base my card from.
On December 6th, I used my card at the local Walmart to purchase all of my grandchildren's christmas presents using my 25% holiday discount at Walmart (they are my second employer). I made a credit payment of $200.00 on December 27th at the Walmart in Sullivan, MO. I also had another smaller purchase on 1/9/14 in the amount of $29.48.
On January 11, I called the number listed on the back of the credit card, as I was concerned that I had not received a statement. The credit line indicated that I still had $1000.00 available to spend. I knew this was not true and went to the local Sam's club to inquire about the discrepency. The associate working yesterday was very helpful in finding the answer and the solutions to my discrepencies on the account. Evidently, when the original associate opened my account, she kept my personal number linked to the business account, making my personal account, in essence, an additional business account.
I was very alarmed about the possibility of my employer terminating my employement over this mistake, however, the associate in the store yesterday was able to close the linked personal account and opened a new personal credit account. I was informed that I would then have to have Walmart find that purchase, refund it to the business account and re-charge my new personal credit account. I was willing to do this and proceeded to the local Walmart to have them look up the receipt for the $1000.00 purchase, as I gave the receipt to my daughter since all the purchases went to her.
An associate at your number was extremely helpful and thorough in helping me. She was able to fully see the transactions/payment and also verified that I would need to go through the refund/rering process for correction. Her name was Lori.
One my way home from work, I again stopped at the Sam's Club. I went to the service desk and asked for a letter of verification stating that the original personal charge account had been mistakenly linked to the business account in that store and that I had not had any personal knowledge of their mistake. The assistant manager that came to talk to me refused to acknowledge or own that it was their mistake. I went on to tell him that I had brought the invitation letter in and that it was their associate who had inadvertently linked the accounts; that I did not print up the card, they did. He continued to insist that there was nothing that he could do, that it was a business account and he could not provide any verification of their mistake. I went on to tell him that if I ended up losing my employment over their mistake, not only would Sam's club not receive any further payments, but that I would then end up with much more money from Sam's than just my credit account. This particular assistant manager was not helpful at all. I, myself, have worked in an industry providing customer service to the elderly for over 30 years and I told him that I was aware that if he had been willing, there would have been a mutually satifactory solution, that I believed my request was within his authority to resolve.
Two hours later, he called and left a message on my work phone informing me that he did not have access to letterhead, but that he would send an e-mail to my employer. At this point, I was so angry about his attitude, that I have not responded to him. I will personally meet with my companies' business office manager and explain the situation and the resolutions that I put in place.
Having worked for the Walmart company for almost 15 years in the customer service desk, I am fully aware of the lengths that Walmart managers will go to make sure they uphold their reputation for customer service. I have to say that my first experience with Sam's Club management leaves much to be desired!
Anonymous 1/12/14 9:57AM
Don't fool around calling and wasting your time. go to the small claims court and file a simple claim form against them. They will need to pay for the damage and all court costs.
kathy T. 1/11/14 8:01AM
We purchased 4 new tires at SAMs in Kentucky. Our tire rim was damaged during the installation and SAMs is being very hard to deal with in getting it replaced. We paid over 1,000 dollars for our tires and they damaged a 400 dollar rim and they have given us a claims agency to contact and they won't answer their telephones. Which leaves us in limbo.
Polly 1/7/14 12:20PM
Recently I was at the Sam's Club in Eagan Minnesota. I'm a six-year-old gentleman who enjoy shopping at Sam's Club. Being a six-year-old gentleman the restroom at times his necessity. As I tried to enter the restroom I was told by a sam's associate that the restrooms were closed. I would like to express the embarrassment and potential awkward situation as not being able to use the restroom. It has been my experience that busy retail businesses such as airports bus depots and all department stores have appropriate associates for cleaning restrooms so as they do not have to be shut down. Thank you for your understanding and I believe the integrity of Sam's will resolve this issue at all their brick-and-mortar locations
Anonymous 1/6/14 11:11AM
At CS counter I asked about adding a complimentary person and was advised i must be a primary member and therefore cannot request addtl membership for complimentary person. I was complimentary for one year and than started paying annual dues myself so no reason I shouldn't be considered primary member. The service rep says only way to become primary is by bringing the person who originally listed you as a guest member and have them state they are no longer doing same. What if that person is dead Do I bring in the coffin? Very poor policy process
wolfwalker 1/4/14 10:25AM
I shop at willow Grove pa store been member for 15 years.you have some of the most unpleasant staff imaginable.For having to pay a membership to wait in long lines no one greets you or even acknowledges you.The snack stand workers are wearing pants below the waist boxer shorts showing this is unprofessional.Extremely miserable front end supervisors.I guess members don't matter as long as you get our money.Also when u call there the phone will ring forever before someone picks up and half the time you get hung up on.Tell me 1 good reason that I should continue shopping there spending over 1200$ a month or more.
Anonymous 1/3/14 12:43PM
Hello I always come to sams club on midlothian by walmart way in Richmond va and there is the young man charon that always help me load my things in the car I try to tips him he always turns me down.He is young respectful man I also think that sams club should at least have two employees out working instead of one of them pushing all those carts by there self my husband use to do carts and I know how hard it is for them I don't think that it is fair that they sometimes have to work by there self Sams club is a big place to be getting and pushing carts for
Anonymous 12/29/13 3:50PM
I have belonged to Sam's club for a number of years. This year I as sooooo disappointed.
I ordered a dining table. I was told that it would be delivered before 23 Dec. 2013. I received a phone call that I would not get it before 13 Jan 2014. I called to find out what was going on and I was told that an express shipment would be requested. It is Christmas morning and there will not be enough room at the table for Christmas dinner.
As it is just as easy for me to drive to the valley to go to Costco Wholesale, I will not be renewing my membership with Sam's Club.
Have a MERRY CHRISTMAS.
vjmhunt 12/25/13 9:43AM
SAMS CLUB>>>>>>>>>>>>>>CON ARTISTS! ! ! ! SAM WALMART, SHAME ON YOU ! ! ! ! ! I won a bid for a television, thinking I was getting a good price. They socked me for 83.00 in shipping charges, making it no deal at all!!!!!!!!!!!!!!!!!!!! DO NOT BUY FROM THEM. I also will no longer continue to renew my membership and will never buy another item from them EVER!!!!
nutineter 12/23/13 10:48AM
On Dec 8th, 2013 I placed an order for an ipad mini for my husband's birthday along with another item order#2422873992. I received a confirmation of my order with approximate arrival date. However, the day before I suppose to receive the ipad they sent me a Cancellation of order e-mail. Saying that they are sorry but have to cancel my order. I sent them an e-mail and told them that what they have done is wrong and asked for a call back. Waited two days and on Dec 13th I called their Customer Service center. A young lady named Lisa tried to help me and told me that she does not understand why they cancelled my order. She asked me to place the order again and told me that they will express my order at no charge and that she has got the ok from her supervisor. I place the order again order# 2459500959 . I waited until today and instead of my ipad I recieved another "Sorry but we have cancel your order" e-mail again. I called their CS again and asked to talk to a supervisor after waiting for a while a lady name Marie got on the phone with me. She said the reason they cancelled my order both time is because they don't have the item on stock. I told her but I see it on your site and it does not say "out of stock" she said "that is correct" she continued with; we won't say out of stock bit we sure and let you know that we cannot fulfill your order. I thought I was in an episode of Hillbilly show. I told her but that is not right and she said well that is how it is done here and it is like rolling a dice when you order on line at sams.com . I asked her to send me to higher manage because I would like to hear that "Mission Statement" from someone higher. She said ok but sent me to somewhere which rang for 8 minutes and nobody picked up the line. I bet I was sent to one of Mr. Sam children bedroom and he or she was busy at the moment.
I hung up and called back and asked for another supervisor and went through almost the same thing. Her name was Sherri (don't know spelling). This one told me that they don't keep the item on site if they don't have it and doesn't know why Marie told me that. I told her it is still on your site and she said "I apologize". That is nice of her to apologize but that won't give me my ipad or time I have spent getting this crap straighten out. I did receive the 2nd item I order which is big Smoker and asked her to please send someone to collect it because I do not want anything that remind me of Sam's Club in my house. i will cancel my membership also as soon as I am done with this e-mail. Please remember according to their manager, Marie if you place an order with Sam's Club you might get it or you might not just like Vegas.
Holly Clark 12/17/13 2:45PM
The Sam's Club members that partake in the hiring process is very rude at the location on Clairmount Rd in Atlanta, GA. Their attention span was very low. Being that there were six to ten people their at the same time for an interview you would think they would be more systematic. I was told once there on site that they were only interested in those with grocery store cashier experience. Had I known that before hand precisely I would have never taken the eight miles to get there. It was as if my 11 months experience as a cashier in a department store wasn't good enough. I proceeded to ask her what the difference was between the systems and I was only told that there was a "BIG" difference without the further extinctive details. I felt as though they didn't represent the company well at all with their rudeness to those very much interested in joining the working Sam's club team. There should have been a very different approach to how they screened potential candidates if they were whole heartedly seeking only those with grocery store cashiering experience. An to add it's not like Sam's club sell only groceries or am I sadly mistake but I think not as I seen more than groceries in the store. This needs to stop with poor representations of great companies.
JUSTICE 12/16/13 6:06PM
I have an older care not very pretty but, she purrs like a kitten purchased 4 very nice tires 2 1/2 years ago I have about 35.000 miles on them they are dry rotting so, I brought my vehicle in and had the tire center check them out. Service people double weighted the tires and would not warranty my tires. So I called customer service and they refused to help me saying"the tires are out of warranty" I took my car back to the tire people and the "tech" and I almost got into it he was telling his "people" that he did not do anything wrong and blamed me. I called out one of the managers and we walked out to the car where this guy was still running his mouth. Management did nothing sams club Tallahassee, Fl downright has the flippin' worst customer service ever
mousecamaro 12/12/13 5:42PM
I was at the customer service counter at Sams Club in port charlotte florida on sat Dec 7 to return an item the associate ask me about a upgrade i said no thank you she then turned around and said i wish these foriegners go back to there own dam country. It was at night dont know if she had bad day but i felt very offended. I been member for years but im a US citisen now. I hope this doesnt happen again sams is the only place i shop i would hate to take my business elsewhere.
Hurt customer 12/9/13 3:41AM
I called a local Sams Club to find the number to call to pay my bill, the associate at the Knoxville Center Sams told me it was on my statement and I told her I did not have the statement with me, she did not offer to get the number for me and told me to look it up on the internet. I work in customer service and have always tried to help with anything I could to help make it easier for our customer. This associate in no way wanted to help me and I am sure she is the same with others, if you do not want to help people get out of the line of work you are in!!!!
na 12/5/13 9:08AM
my husband has a sams card and I have a complimentary sams card on same account I OPENED AN ONLINE ACCOUNT YEARS AGO recently have not been able to use my card renewed my card and his at local store told it was ok went use new card did not work was told only my husband could use card on discrimination on wife husband tried to help using his card still did not work payments on time account has enough credit available still turned down called everywhere back and forth bank and sams no one has solved problem.sams club does not care need help
Anonymous 12/2/13 6:02PM
Yesterday I went to buy new tires for my 2001 Honda Accord LX.
I told the lady sales clerk that I wanted to make sure I get the newest tires. She told me that they sold tires all day London so I would not have to worry about getting older tires.
I bought Goodrich tires as they told me that Goodrich is owned by Michelin tires company since I had Michelin tires ( 80,000 miles).
After I came home to fill out my Warranty card. I found that they had installed older tires ( 3 of them were made in March 2013, and was made in August 2013).
I called the sales lady right away and told what kind of tires she had sold me. She was adamant about she sold me most current tires. I requested her to replace the older tires and give me all newer tires. She would not agree so I went to the store right away.
I told the sales lady that I would like to talk to the store manager. The manager supported the sales lady. They told me that they sold this tires so many.
I have written to Goodrich tires and Michelin tires companies since the sales lady told me that Michelin owned Goodrich tires company.
I am going to call Sam's Club HQ customer service. I would not give up until I get their cheating corrected.
Sam's Club 11/30/13 3:12AM
I went into the Sams Club in Shenandoah, TX to purchase a camera for my son for Christmas as he needed it for his job. We decided on a bundle that cost $679.00. There were multiple camera boxes on the aisle which are empty to avoid people stealing them which is understandable. We were told to take the empty box to the check out - pay for the camera and then we would get the camera. Fine - we went through the checkout and paid for the camera and were escorted to the "cage" to receive the camera. We waited there while they attempted to locate the camera for nearly an hour. They kept telling us the inventory showed they had 7 in stock. Finally someone who appeared to be in charge came to the front and told us - we found 7 in the back but we can't sell you one because we are saving them for a sale for our "plus" customers tomorrow. We will have to refund your money.
Really? You have already sold it to me because the boxes were on the shelf - and you don't want me to pay the full price because you are saving it to be sold at a lesser price tomorrow??? What kind of business is that?! Also - you aren't quite good enough with your membership - we'd rather sell to someone else even though you have already paid - we would rather do a refund???? This is certainly not someone we want to do business with! We will not renew our membership - we are going to Costco!
zachsgramie 11/23/13 10:54PM
Went to sam's for a new car battery......I assumed we would shop while it was installed......the normal installation time for a trained technican would probably be about 5-10 minutes (I could do it almost as fast as there are 4 bolts to loosen and re-tighten after the old battery is lifted out and the new battery is put in place). We were quoted a 2 hour waiting time, but of course it took almost 2 1/2 hours before they started the job (there were 5 mechanics, but no more than 2 were busy at any given time ----- sometimes there were none). When they finally started to do the work, it took less than 15 minutes before I was good to go (and BTW, the guy had jacked up the car as he thought he was supposed tpo change my almost new tires). I will never use Sam's Club Auto Services again ---- the service sucks!!!
Anonymous 11/20/13 1:21PM
Ordered large item to be shipped freight. Minimal freight shipping on website lists threshold delivery (meaning inside my door). Well shipping service stating they can only deliver to curbside. Contacted Sam's customer service (Courtney) and she's debating with me what service I should receive. Suggested I find local service to bring item inside after their delivery service delivers item!!! I should get what I paid for from Sam's. They are not willing to refund shipping cost. They just lost a customer, plus more. I will be sure to share my story with family, friends, associates and strangers!