Viewing Sam's Club customer service reviews
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I was at the customer service counter at Sams Club in port charlotte florida on sat Dec 7 to return an item the associate ask me about a upgrade i said no thank you she then turned around and said i wish these foriegners go back to there own dam country. It was at night dont know if she had bad day but i felt very offended. I been member for years but im a US citisen now. I hope this doesnt happen again sams is the only place i shop i would hate to take my business elsewhere.
Hurt customer 12/9/13 3:41AM
I called a local Sams Club to find the number to call to pay my bill, the associate at the Knoxville Center Sams told me it was on my statement and I told her I did not have the statement with me, she did not offer to get the number for me and told me to look it up on the internet. I work in customer service and have always tried to help with anything I could to help make it easier for our customer. This associate in no way wanted to help me and I am sure she is the same with others, if you do not want to help people get out of the line of work you are in!!!!
na 12/5/13 9:08AM
my husband has a sams card and I have a complimentary sams card on same account I OPENED AN ONLINE ACCOUNT YEARS AGO recently have not been able to use my card renewed my card and his at local store told it was ok went use new card did not work was told only my husband could use card on discrimination on wife husband tried to help using his card still did not work payments on time account has enough credit available still turned down called everywhere back and forth bank and sams no one has solved problem.sams club does not care need help
Anonymous 12/2/13 6:02PM
Yesterday I went to buy new tires for my 2001 Honda Accord LX.
I told the lady sales clerk that I wanted to make sure I get the newest tires. She told me that they sold tires all day London so I would not have to worry about getting older tires.
I bought Goodrich tires as they told me that Goodrich is owned by Michelin tires company since I had Michelin tires ( 80,000 miles).
After I came home to fill out my Warranty card. I found that they had installed older tires ( 3 of them were made in March 2013, and was made in August 2013).
I called the sales lady right away and told what kind of tires she had sold me. She was adamant about she sold me most current tires. I requested her to replace the older tires and give me all newer tires. She would not agree so I went to the store right away.
I told the sales lady that I would like to talk to the store manager. The manager supported the sales lady. They told me that they sold this tires so many.
I have written to Goodrich tires and Michelin tires companies since the sales lady told me that Michelin owned Goodrich tires company.
I am going to call Sam's Club HQ customer service. I would not give up until I get their cheating corrected.
Sam's Club 11/30/13 3:12AM
I went into the Sams Club in Shenandoah, TX to purchase a camera for my son for Christmas as he needed it for his job. We decided on a bundle that cost $679.00. There were multiple camera boxes on the aisle which are empty to avoid people stealing them which is understandable. We were told to take the empty box to the check out - pay for the camera and then we would get the camera. Fine - we went through the checkout and paid for the camera and were escorted to the "cage" to receive the camera. We waited there while they attempted to locate the camera for nearly an hour. They kept telling us the inventory showed they had 7 in stock. Finally someone who appeared to be in charge came to the front and told us - we found 7 in the back but we can't sell you one because we are saving them for a sale for our "plus" customers tomorrow. We will have to refund your money.
Really? You have already sold it to me because the boxes were on the shelf - and you don't want me to pay the full price because you are saving it to be sold at a lesser price tomorrow??? What kind of business is that?! Also - you aren't quite good enough with your membership - we'd rather sell to someone else even though you have already paid - we would rather do a refund???? This is certainly not someone we want to do business with! We will not renew our membership - we are going to Costco!
zachsgramie 11/23/13 10:54PM
Went to sam's for a new car battery......I assumed we would shop while it was installed......the normal installation time for a trained technican would probably be about 5-10 minutes (I could do it almost as fast as there are 4 bolts to loosen and re-tighten after the old battery is lifted out and the new battery is put in place). We were quoted a 2 hour waiting time, but of course it took almost 2 1/2 hours before they started the job (there were 5 mechanics, but no more than 2 were busy at any given time ----- sometimes there were none). When they finally started to do the work, it took less than 15 minutes before I was good to go (and BTW, the guy had jacked up the car as he thought he was supposed tpo change my almost new tires). I will never use Sam's Club Auto Services again ---- the service sucks!!!
Anonymous 11/20/13 1:21PM
Ordered large item to be shipped freight. Minimal freight shipping on website lists threshold delivery (meaning inside my door). Well shipping service stating they can only deliver to curbside. Contacted Sam's customer service (Courtney) and she's debating with me what service I should receive. Suggested I find local service to bring item inside after their delivery service delivers item!!! I should get what I paid for from Sam's. They are not willing to refund shipping cost. They just lost a customer, plus more. I will be sure to share my story with family, friends, associates and strangers!
Shipping Nightmare 11/16/13 10:03AM
I am disabled. I do all my shoppi9ng at sams club in Owensboro, ky I went to sams to do my shopping this am at 9:45 am an I was refused admission I have been a sams customer for years I spend a lot of money in sams but after the treatment this morning I was so angry I cut my card in half an gave it to the manager I will no longer shop at sams I know you wont miss my little contribution to your wealth but I have 4 family members who are going to do the same. an I am sure we have a few friends who will also
leon.ball1 11/12/13 2:30PM
My name is Wayne Corbiere, and I am a SAM'S PLUS member. Yesterday 11/9/13 I purchased FZGREEKYOGURT pks of 12 for 9.98, when I opened 2 tonight the expiration date on the bottom of the cups was Aug 18 2013.way outdated..I am not happy, with the Plattsburgh,NY store
Anonymous 11/10/13 6:41PM
We went to return something at Sam's club and we waited in line for awhile just because the lady wouldn't stop talking to the other employees. Then she gave us a wouldn't let us return the item and we had to call the manager before she would let us return it. Even after that she tried to give us a hard time. Worst service ever. During this whole process she talked down to us and it was infuriating. They need to pick better employees.
Anonymous 11/9/13 1:36PM
On Oct. 19th at 5:00 pm I took a prescription my Dr. had written for me to Garden City Kansas's Sam's Club Pharmacy. After dropping the prescription off at 5:00 pm the pharmacy tech told me it would be filled by 6:00 as that is when they close. I was done with my shopping at 5:45 so I went to see if it was ready and the pharmacist on duty told me she had a question on the script so she had a call in to my physician. I went back at 6:00 and she informed me she would not fill it because it didn't look like my physians signature and the Dr. had not returned her call yet. To start with I have been using the pharmacy for quite sometime and have never given her reason to doubt my honesty. It was the same medication I had filled there last month. I live an hour away from Sam's so therefore I drove to Garden City for nothing besides the fact I needed the medication. She has no reason to treat me like a felon because I have a muscle and joint disease that requires me to take prescription meds for the pain I have to live with everyday. This is not the first time she has been rude and refused to fill my meds for no reason what so ever. It will be the last time though. My family and I will be taking our business elsewhere and I hope you will find the time to address thus complaint with her and let her know just because some of us have to rely
on narcotic medication to be able to function everyday doesn't mean we are dishonest, losing junkies as that is exactly how I felt when I left there without my medication and was not able to fill it at a different pharmacy due to them all closing at 6:00. Now, after having to go without my meds until Monday when the pharmacies reopen, I have to spend another 50.00 to drive back to Garden City.:;:
Cindy 10/19/13 9:56PM
I couldn't reach Sam's Club Discover card
Nobody answer the phone. wait for one hour and got nowhere
Anonymous 10/17/13 1:34PM
Sams club inpanama city the techs don't know how to use remotes. Cost over an extra hour to get car serviced. This oriblem needs to be addressed
Ken 10/17/13 8:15AM
I'm disappointed over serveral items that have disappeared over the last couple years at your St Louis/St. Charles MO Sam's Clubs. Most notably Crest White Strips, 7 layer dip, my childrens brand of tampons, and grape soda in either the 12 or 18 pack which my entire family & office loves. I also could find no Hydrocozone??? ointment which I needed for a rash. Asked pharmacy and said they didn't carry any brands of this brochure. I'd also like to see a protein drink called G from Gatorade being available. I've left written messages at the exit of the variety of local Sam's I buy at but never heard any follow up nor have the items I suggested come back. Many of my family & friends like the same products I'm asking about. I don't need a call but can you please let your Ordering/Marketing Departments of my suggestion. Thank you.
Marleen 10/1/13 11:48AM
Sams club in Woodridge, Illinois. The worst pharmacy since they fired/let go John about a year ago. They have no idea what they are doing, don't know how to read a prescription (Fatima). Called my dr to tell them they wrote it wrong, how dare they!!! Another pharmacy I called knew what it was and had no trouble filling it. The manager of this store, Scott is useless as far as I'm concerned. Does not know how to treat a customer. I don't know how he got that position if he can't resolve problems in the store. Did not treat me well at all as far as I'm concerned. I left furious and he didn't even try to stop me. That is unheard of. And I didn't even swear. All said was I'll take my business elsewhere and he stood there like an idiot. Shame on you Sam's Corporate for letting people like these 2 operate/run your store. and then I pay extra for a membership to get all these discounts but beware, if you don't tell them each and every time that you get a discount on whatever, then you won't get it. And half the time the employees don't even know about the specials advertised in their mailings for the discounts offered thru these memberships. I came home to dig out mine so I could shove it under their nose when I went in there to shop. However, I think I'm just about done with them unless I find a different location close to me or they clean up their store and do something for me to make up for all I've lost all these years shopping at that location. With all the competition, Sams Clubs should be shut down if they continue to run this way. I certainly will make sure all my friends know about these issues.
Unhappy Consumer 10/1/13 9:49AM
Store 4802, Hiram, GA -- 9/3/2013-- Mid-morning -- About: "Mr Anthony" at AUDIT--
(never met personally; was referred to, by Customer Service)
Problem: Needed answer to question in Jewelry, about a special watch. Person there: "Sorry, do not know; It's not my dept.: I asked, Who knows? Answer by, On Duty, personnel Mngr.: "only Mr Anthony; he has specialized knowledge in watches.
He was called by that person and by Cust.Service NO LESS THAN 10 times. Said he would come from "above" (God...?)Never did. Waited one full hour !!
I offered to talk on the phone. His answer to Cust. Service: I DO NOT HAVE TIME TO TALK TO AN INDIVIDUAL CUSTOMER.
Having taught Marketing and Inter-persosnal Relations in the UTC, I would qualify his dismissive attitude as supremely arrogant -- utterly unbecoming to a Sam's employee.
You may not recognize my name because I shop in behalf of my wife who is a busy medical professional. The membership reads: Karen Richardson and Lorraine Richardson. We have been loyal and very active shoppers in that store for the last ten years.
The problem is now yours, to take appropriate corrective measures or risk alieniation of other customers who may not have the inititive to articulate that complaint. Thanks.
firstname.lastname@example.org 9/4/13 7:57AM
#4818 The young man at the tire desk was quite rude to my mother this afternoon. She wanted a quote for tires, and he only gave her the most expensive price, and was rude and short with her. Obviously, she will get her tires somewhere else. She does not know his name, but thought he was Arabic or of some other nationality. She is quite upset about how she was treated there. I am upset about it because I defend Sam's Club many times and do not like to have my own family treated rudely. Perhaps someone in the club could train him to be kinder to elderly widows who want service there?
Anonymous 8/30/13 5:50PM
I recently purchased a membership at sams club. Where the very first day the caisher made a mess of my account. The manager kindly tried to fix the problem and told me that if anything was wrong on my bill to return to the store. I recieved the bill in the mal and I was charged double for the membership. I went to speak to the customer service person named Estephanie and tried to explain to her and she rudely made it seem like I wanted something for free. When I knew that this was getting no where asked to speak to a manager he kindly walked me through and solved my problem. My complaint goes back to the customer service rep. if thats what you call her in the Fresno, Ca. store I have been a customer of both Costco and Sam club and have to say that if this is how you train yor customer reps. what a disagrace to the company!!! Will be the absolutely last time I will purchase amebership with sam's club! Honestly how do you hire people with zero customer service skills is beyond me!! Never again!! She continued to agrue with me!!! Wow!!
Anonymous 8/21/13 2:25PM
I just got home from Sams after spending 141.00 on mostly meat. I get home and the chicken is covered with slime. I also bought a pack of pork chops and when I was taking them out to separate and freeze-on the bottom layer was large pieces of fat. I called the store and was told to keep it until I can bring it in which I understand. My problem is the rudeness of the lady at the front customer desk and not even a apology for my inconvience. I will never purchase meat again there and I was considering renewing my membership. That will not happen. It would be nice if someone just cared a little about customer service these days. This is the store in Pineville, NC. They just lost me as a customer. Terry Brown
terry 8/20/13 4:50PM
Sam's Club Corporate Office: In May I bought a oven ready meal from Sam's Club, East Market Street in York PA. I brought it home preheated the oven and put the Chicken Enchiladas in, about 15min later my smoke detectors went off. I went to kitchen opened the oven and all these little black pieces of container were flying out of my oven and landing and burning my floor, my oven ruined. I have only had my oven for about 2 yrs and just paid the credit card off not real long ago. I am on Social Security so I don't have a lot of money, but I will do whatever I have to do for Sam's Club to make this RIGHT.. I am filing a complaint with BBB, Consumer Report and anyone else that I have to to make greedy companies that wont even do right by their customers. I have had to cancel family gathering and had a death in the family a few days ago and am trying to figure out how to have a wake when I don't have an oven to cook in? I not only have pictures but also had a friend that has done testing on the container, I worked at this company for 15yrs and had to medically retire but still have access to testing. I have given my estimates for replaced stove and flooring and if I don't get some kind of effort to do the right thing and not try to make an ass out of a consumer. The estimate for stove and floor is $4,999.
Tracy 8/15/13 10:15AM
In An Effort To Prevent Fraud, Sam's Club Has The Customer Inform Them When One Will Be Out Of State For An Extended Period.
Unfortunately, They Make You "call In" Every Month, And There Is No Prompt On The Automated System That Applies To Being Away From Your Home State.
There Is No Way To Check In On Line. They Really Need To Update The System Or Provide A Better Service On Line.
Anonymous 8/13/13 11:35AM
I went into Sam's club in Dover De. i was
formally a sam's club member. But i have'nt
shopped there for a while. The Dover De,
location has the rudest customer service
workers. I wanted to know if i could get
a guess pass for the day! I was told NO!!
we don't do that. and then when i asked
about the membership fee.They looked at me
like i didn't exsist. I was totally blown
away. It wasn't like i wasn't going to be
spending money in the store. But the rudeness
of the workers was unreal.Well the next day
i called to the dover Sam's club. and asked
to speak with the manager. and I was told. the manager was too busy to come to the phone.i really found that to be unacceptable. customer service is/should be
#1. but i see at sam's club. it isn't a priority.
mschelle_396 7/30/13 11:56AM
I was in Fridley,MN 6310 And the teamlead their Krishna scream at his cashier about credit, and before that I did see him let other people use other people card that wasn't them and let them charge on that account has well, I don't like my cashier get scream at buy an idiot, that doesn't follow their own rules, if you will why do people like that get team lead job's and keep them? Someone from this site need's to talk to Krishna about RESPECT maybe I should video tape this and put it up on UTUBE and then he can see how he treat's people ever badly, he need's almost a wrote up or something he treated the cashier badly and doesn't follow you're own rules!!!!
Anonymous 7/28/13 9:17PM
I bought an ottoman at the Sam's Club in Owensboro, Ky. I paid for it and because I drive a Mini Cooper I told the associate that I would have to find someone with a truck to pick it up. They said "no problem" since I have bought other big items and they knew me so it was rolled up front to the click and pull area with the copy of the receipt attached. A friend of mine takes my original receipt and goes to pick it up, only it's not there....they had sold it to another customer !!! As if this isn't bad enough, it's a discontinued item that I wanted and looked for along time. I asked if they had another one in another store. I was told that there were two display models in other stores but because they are displays they can't have it shipped to me...why was my next question. The manager of the Owensboro, Ky. store said that is their policy as not to send display items. She then had the gall to offer my money back on a gift card...I PAID CASH. She then insulted me more by saying "sorry, how about I give you a 25 dollar gift card for your troubles" ? Are you kidding me? This has got to be the worst experience in customer service I have ever had in all my years of shopping at ANY store. They re-sell my item then insult me by not giving my money back but a gift card instead and then add more salt to the wound by saying 25 dollars should make me happy about this situation. I am contacting a lawyer for fraud and will pursue this until I'm satisfied they realize what a horrible mistake they made by selling something that was already sold. I have posted on Sam's Club on Facebook and they keep deleting my questions....this is a company that needs to re-think their customer relations....badly !!!!
rockportrita 7/26/13 9:53AM
To all elderly if you live in are near Pearland. Stop by that sam's an experience the most beautiful,most loving,most caring,and sweet service from their supervisor ms.jackie.this little lady will make u feel amazing and special.the rest of their people don't know you are there.her personality speak huge volume for that place.i sat in there cafe after the experience with her.and watched her do the same for about five different customers.who ever read this help me most companies don't recognize what they until its gone.this sam's needs to really reward this lady, in every way possible.I'm from a senior home.