Viewing QuickBooks customer service reviews
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One of the worst companies...Period. Forget about ANY customer support. Forget about a company having any ethics.
While use of online access through intuit products was free, banks are required to pay a licensing fee to Intuit if they wish to allow their customers the ability to download financial data in the Quickbooks format.
In 2007, Intuit lobbied to make sure taxpayers cannot electronically file their tax returns directly to the IRS by negotiating a deal that has the IRS promising not to set up its own Web portal for e-filing.
In 2009, the Los Angeles Times reported that Intuit spent nearly $2 million in political contributions to eliminate free online state tax filing for low income residents in California.
Pezz 2/27/14 11:05AM
Horrible Customer support. It's hard to get help if you need it, and when you do they don't speak English. QB's online service is a complete waste of money for MAC users. Checks don't print correctly, and lots of connection issues. You need to install a different browser (Chrome) to operate with LESS problems, than Safari.
BGPX 2/3/14 4:06PM
This is by far the absolute WORST "Customer Service / Support" system I have ever had to deal with !!!!
Initially attempting to activate our purchased PAYROLL subscription took over 1 hour.
Today I have been trying to confirm the order status for checks and attempting to clarify "WHY" we are unable to access our "Account" - not accepting User Id and Password.
I HAVE BEEN ON THE PHONE FOR OVER 4 HOURS - keep getting transferred back and forth with no resolution to the simple request - "Why can't I access my account?"
If I had know this, I would never have considered the purchase of QUICKBOOKS !!
TOWN OF MIDDLE INLET 1/28/14 2:46PM
I called today with two very simple questions and the rep I got was only concerned with upgrading my software. I was already prepared to make the change as my business has changed but felt uncomfortable with how aggresive he became to "get my card". He repeated that so often where it seemed shady "just give me your card". I had to let him go since my 3 kids got home and it was nearing dinner. He became more aggresive and told me to give him my card number and he will do everything. Unfortunately, I had to hang up on him since he didn't stop talking about getting my card information. In the hour that passed, he called me 6 times !!!!!! I didn't pick up since I was in the middle of dinner. I couldn't believe it. This is harassment and the worst customer service I have experienced. I will not buy another product from quickbooks. Perhaps I'll reconsider when they restructure their customer service. Terrible.
Quickbooks fails 1/27/14 8:50PM
I have to say that QuickBooks Enterprise 2014 is quite possibly the worst accounting software that I have encountered in quite some time! It does NOT work in the server/multi-user environment. Do NOT purchase this software if you have more that one user at any time as it will not work consistently!!!
1st time g'ma 1/20/14 10:03AM
23 minutes on hold. Representative basically just read from her script and no matter what I said he repeated from the script. She made no sense. Answers not on point.
All that, not to mention the language barrier. When I explained that I was not only not understanding her content, but that I was also struggling with her English and asked to speak to a "native" English speaker, she hung up on me. WORTHLESS. They are billing me for support for a product I don't even have!
And she tries to defend it!!
CG03026 1/10/14 1:13PM
I need to know if quickbooks item number has the capability to do payrrol?
Anonymous 1/7/14 7:14PM
I Am On Hold For Over An Hour!!!
Ask For Technical Support I Was Transfer 3 Times
Anonymous 12/16/13 12:11PM
I have been trying to talk with someone all day about a charge on my credit card on an item that i didn't order and no one ever calls back even though the recording says it will. This is the worst customer service I have ever heard or received. This is a negative and I will contact the BBB about getting the charge off my card. If you feel you want at this time to help me contact me . Joye
asiajoye 12/10/13 11:49AM
Have a charge on credit card statement. Not showing in my history. Been 45 minutes trying to get a "live" person to find out what charge is for. The customer service at Intuit gets a zero from me. Absolutely Ridiculous
Mom of 3 12/10/13 8:15AM
Regarding "Quickbooks Online":
Their "Support" is not really "support". Their accounting methods, (whatever they are), are either totally their own, unknown, or their "support people" have no idea how to explain them. Coming from proper double entry accounting, I needed to properly map my chart of accounts to their accounting. I thought that a simple call with their "support" would solve this, yet the only thing that call did was show me that if anyone knows accounting with the "quickbooks online team", they likely do NOT work for their "support" department!
I was given wrong and completely dangerous accounting advice by this "support" person 3 different times. BEWARE! They are the best for web-based accounting, but their methods are NOT the same as double-entry accounting in Sage Accounting/Simply Accounting. I wasted 2 years of business bookeeping with Quickbooks 13 years ago, and I am thankful that I only wasted 2 days this time!
SnowMan 12/3/13 7:41PM
impossible to talk to a human.... the worst customer service I have ever seen... last time I ever buy your product.
Anonymous 12/2/13 9:09AM
The customer service is the worst. Calls are transferred overseas. For this reason, I am looking into other accounting programs.
Sam 11/12/13 10:24AM
I have gone through the menu three times and I keep getting sent back to the beginning. You suck.
Anonymous 11/5/13 3:09PM
AWFUL EXPERIENCE trying to update software for multi-user system. Called for a simple problem and some woman named Kirti was so condescending and nasty!!! Wasted about 45 minutes to 1 hour of my time (while my bookkeeper sat waiting) for something that should have been a two minute resolution.
SO NICE THAT QUICKBOOKS SENDS THEIR CUSTOMERS OVERSEAS TO DEAL WITH INDIA WHERE YOU CAN'T UNDERSTAND THE PEOPLE BECAUSE OF THE ACCENT.
VERY DISGUSTED WITH QUICKBOOKS!!!
PowDeb 10/8/13 8:21AM
Your customer support is an absolute JOKE. I needed a simple answer concerning the install of a second copy of Quick Books Pro 2012. Not only was I not able to get any type of answer, the "support rep" had no idea on how to resolve my issue. You folks tout your product and support as being very good. As far as I can your product is good, but only as good as your support.
snuffer 10/2/13 9:57AM
I think it would be a less painful experience to let water drip on my head for 2 hours than to talk to another person in the Philippines to resolve ANY kind of issue regarding Quickbooks. The people at Intuit are a bunch of idiots if they think this kind of customer support is useful at all. What a total waste of time. I spent 2 hours today just trying to get them to understand that I simply wanted to change some company information in there system (after THEY messed it up to begin with) because they CANNOT make out what I am saying. NOR can I understand them!!! And they always sound so damn chipper. So nice! AhHHHHHHHHH. The language barrier is exhausting!!!!!!!!!!!!!!!!!!!! Get it right Intuit!!! Wake up!
Anonymous 9/11/13 12:19PM
Worst customer service ever. I can't help you, call this number, I can't help call this number. I just did. Pay this. Upgrade this. 3 days later still not working. Can't find anyone who speaks clearly and don't even think about finding someone in the US... Terrible!!!!
Anonymous 8/28/13 7:05AM
I've been on hold for 15 minutes and 38 seconds so far just to ask about the product.
Anonymous 8/16/13 8:00AM
I ordered a tutorial to see if this product is something I would suggest to my company to invest in. Right out of the gate, I was told it was a one time charge. I had to pay to learn about their product. Ok.?!!?? Did that. Then I was reassured that it would be a one time charge. Ya think!?
I couldn't get passed the downloading process hardly and got stuck with it asking me about my company license number/information of which it needed to move forward with my tutorial....Ok. I don't have that! Duh.
Been on hold for almost 32 minutes trying to cancel my tutorial...and the MONTHLY fee of $29.95 per month on my company credit card. What BS!!
Anonymous 8/16/13 7:58AM
The worst customer service EVER. Problem still not resolved. My problem is not an uncommon issue and the idiots in tech service act like they have never heard of anything like my problem. I hate them. They do not have command of the Rnglish language. I was on the phone repeating myself for 4 hours with no resolution. They sent my issue to another department and told me they would get back to me via email. The email began with: you case were forwarded...... And ended with a request for information that I had already emailed them. They asked me to: please revert this email. When you get his kind of stuff in writing you know you are in trouble!
Anonymous 8/2/13 3:44PM
I have been using QB Pro for 3+ years and am totally frustrated with trying to get help for an ongoing issue ( or issue, I should say).... I find the Indian support people to be very polite and they do their best but obviously the language barrier adds to the frustration........AND THEY CAN'T solve the problems!! I have been to the top tier (don't even get me started on this stupid tier system!!)after DAYS of p***ing around at lower levels without having any positive results. I need to speak to a technical person who understands the reasons for error messages and can help me fix it - a person who speaks and understands English would be a bonus! There is no drive on the part of Quickbooks to resolve problems and no regard for time loss on the part of their customers. This 'service' now costs our company about $115.00 per month.....for WHAT????? I'd switch to SIMPLY ACCOUNTING in a minute except that my days in this position are numbered - soon it will be somebody else's problem!
Anonymous 7/10/13 12:08PM
Unfortunatley I have spoken with Quickbooks for the first time and would not recommend their tech support. With two months using this program, they are telling me that I must give them 59.95 to find out why I am having a default problem open. Yesterday, someone w/o iding themselves wanted immediate remote access. Something is wrong with dealing with the tech support in India. This is why I like Apple, at least they back up their programs.
billionsplus 5/10/13 7:11AM
I have talked with numerous individuals within Intuit and Quickbooks through the years and it is one of the most frustrating company to do business with. Not one of the of the individuals have a mastery of the English language which leads to the inability to communicate effectively. They lack the comprehension and ability to communicate in the English that I know and expect.
Anonymous 5/8/13 6:01AM
I can not understand how this place stays in business. They have incompetent people working the phones & continue to keep you on the hold for 25 minutes with out any thing being resolved. I have been continuously contacting them since Nov. 2012 for my promised refund that would be put back on my account within 7-10 days and am still waiting,( have called 9 times) Since November of Last year!!! Best of all they give false numbers for service request numbers so when you call back no one of course knows what you are talking about!!Or the supervisor states I will personally take care of this & I will call you back!!! Guess what no call again. I am reporting them to the BBB. I HAVE FINALLY HAD IT WITH QBOOKS.