Viewing Kmart customer service reviews
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To whom it may concern,
My story may be too dull to be placed in the newspaper but the worst buying experience in my life should be told. I am from Las Vegas, Nevada and ordered a couch from Sears / Kmart January 20th. After receiving emails that it was "shipped" and "delivered" both of which were lies. As of today March 5th, they still wont issue me a refund or even tell me when I will receive my refund. As a small business owner who can refund an order within minutes, it just goes to show why they both will be out of business soon. This is by far the worst experience of my life and I will tell my story to any and everyone who will listen about the incompetence of Sears / Kmart.
Anonymous 3/5/14 4:04PM
Im elde women that shop your brownsville texas kmart. I was shopping for my grandaughter and younglady was there in,the infant moving pants and I as for her help and she refuse to help me. Cause she was busy on her phone and say that I had no busy asking for her help. So I left and I as the person at customers her name and her name is Adriana del leon.she should be replace with attuide like that. Unacceptable!!!! That the last I shop there.
Anonymous 3/5/14 1:06PM
On January 15, 2014 I ordered patio furniture (order #623284707) at Kmart/Sears online. After the initial delivery on January 30, 2014 was cancelled due to a snow storm in Atlanta, my order arrived on February 2, 2014, with two damaged items.
I called customer service that same evening to report the problem, to initiate a return and pick-up of the damaged goods and to order their replacement. Since the Kmart/Sears customer service representative was unable to perform the transaction on her side, we agreed that I should order the replacement online myself and she would waive the delivery fee. While the representative stood by, I reordered online (order # 628792331). Unfortunately, the representative was neither able to process the refund nor was she able to schedule delivery for the replacement order and the simultaneous pick-up of the damaged goods. We parted with the agreement that she would take care of all those issues straight away and follow-up with me promptly. I never heard back from her and my ordeal started.
My ordeal has now been going on for almost one month and is still present. Today, I took time off from work to be present for the delivery of my goods after I received a telephone confirmation of a delivery window for today only to wait in vain without any notification of cancellation.
I have been spending almost a month of hours and days on the telephone and online with Kmart/Sears customer service, whose employees seem not to be adequately trained, disorganized and either not understanding the issue or not willing to understand it. Many of the outsourced customer service representatives, even though full of apologies, have not been able or willing to assist me in this very unsatisfactory matter, and it seems that nothing will be done to resolve it unless I take more serious steps.
I am appalled by the Sears/Kmart modus operandi of treating the customer in such a terrible manner which borders on mockery. Not only have I spend an enormous amount of my time which translates directly in a loss of income but I also gave the company an interest free loan considering that their damaged goods have not been retrieved and therefore my refund not issued and that they cashed my payment long time ago for goods that have not t been delivered yet. I find that fraudulent and unacceptable
I have a copy of the online correspondence with Kmart/Sears customer service but it is too long to post it even though it would highlight the incompetence, mockery and helplessness of the whole customer service group. And the sheer amount of my time that has been wasted. I will not initiate one more telephone call to your company’s customer service; nevertheless, I shall fight this issue via other means until it is properly resolved. Beware consumers!
Not Amused 2/27/14 8:13AM
Why advertise a sale in a flyer. If you can't get the same price online. When I called customer service they tell me to go shop at the store. Ridiculous!! I'm not shopping at Kmart anymore. Jennifer
Jennifer 2/21/14 1:48PM
A very bad time with k-mart customer service store no. 3071 Toms river n.j.
I am a disabled man and was treated very badly at this store, i was refused a refund even though i have a valid receipt under 30 days and even after talking with the nite assistant manager, WOW NOT K-MART i will never shop any of its stores again also i will inform everybody that will listen about this, i wonder how many customers will agree? GOOD LUCK K-MART.......
Glenn 1/30/14 8:29PM
Well kmart just lost another customer. I purchased 2 quarts of motor oil a couple of weeks ago. Used my credit card. Had my sister return the oil to day. She was told she could not return it unless she had the credit card. Really. The oil was on sale and didn't cost more than $4.00. I spoke to the customer service rep to find out if they would give my sister a store credit. Nope she says i would have to come in the store myself and return the oil. The policy is on the back of teh receipt. Ok but had i brought that same oil at Walmart using my credit card and my sister returned it she would have had no problem. That's it no more kmart for me. It's worth driving the extra 3 miles to go shop at Walmart. Lower prices , easy return policy, cleaner store and nicer sales people.
resel08 1/23/14 3:14PM
all you people that are offended by the commercial need to get a life. it's very funny and many agree. guess the women in bras and sexy underwear is ok. bet your husbands laughed.
Anonymous 1/11/14 10:38AM
Today I went shopping in one of your stores !In honesdale pa. One of your associate was very helpful and nice.I just wanted you guys to know that she was awesome her name was marie at store 3885.Please recognized this associate for her job and customer service! Had a very pleasant time in the store. To this associate I say thank you for all her help.! Mr Rivera.
Anonymous 12/27/13 2:44PM
My husband purchased a car battery for just over $134.99 plus tax, mid of this year, and it is December and the battery was defected, holding no charge. The battery had a 2yr warranty, therefore he made efforts to seek reparation from the store. The purchase was verified via the scanned item, and Kmart rewards system and the original store stated they could do an exchange, his only intention. The store located on Orchard Park RD. did not have it and a service representative then contacted the store on Walden Ave. Buffalo, NY. He/She confirmed the product and he drove nearly 20 minutes away to the location. Upon arrival, the service representative stated that they did not have the battery at that site. He was directed to the manager on staff 12/26/13, 7pm (Walden site) whose first name was Blaine, be advised that the spelling may not be exact. The manager very uninviting, quite rude, and had no sympathy for the customer, my husband. He could not empathize with his situation and anxiety due to a highly unsatisfactory experience and product, and stated that his mood was a result of meeting the need of many staff "calling off" the day after Christmas. Managers are to be trained to address such dilemmas and most certainly should not project that aggression onto a customer who had been making an effort to address a problem since 3pm that same day. The end resolve was that a Cashier who on the receipt name is Cindy, refunded him a gift card of 73.95, claiming it to be a "depreciated value" clause. He had to travel to another distributor, Auto Zone, to purchase the item, they took the battery, and our only option it to return to the store as consumers because we were only given a gift card. Customer care/service at it common, worst. After the gift card use, Kmart with not be a place we will ever frequent, and it cast a grey cloud over their sister store, Sears. To sum it up, no battery, an offensive refund, and poor service!
So much for "K-mart smart".
D. Farr 12/26/13 6:28PM
I am Appauled by the Joe Boxer Ad. How completely inappropriate for the season! Not to mention for television at anytime! I have a two year old at home who has seen this ad. What exactly is it your company is trying to do to our children by having a group of men shake their genitals to Christmas music? I am a firm believer in God and let me say to you this was low even for your marketing team who obviously does not!
Joaniedrn 12/25/13 10:51AM
I just saw the completely inappropriate Joe Boxer ad on television last night. This offensive piece of homosexually themed garbage has ensured that I will never again be a Kmart customer. I have no idea what your marketing management are thinking by designing and airing this tasteless type of message.
vmd 12/24/13 7:05AM
I agree with all of the people complaint about the Joe Boxer commercial. It is lewd, crude, and offensive. WTF, men jingling their "balls" as bells!! If that's the best you can come up with to sell men's boxers, then I see why you're going out of business! Good riddance, I won't be shopping sears or kmart! Poor customer service anyway. As for the comments from Jameson, his comparison is apples and rocks! I wouldn't dare say apples and oranges as they are both fruit! As to his comparison to the Trojan commercials, they are in context to the product they are selling! All boxers are roomy and you don't have to shake your balls to "jingle Bels" to prove it! You don't see the Victoria Secret models shaking their breast to advertise bras!!
Jaycee 12/24/13 6:38AM
I don't see anything wrong with their commercial. It is very comical. Are you offended by the Trojan condom commercial that aired on TV? ? Are you also the Victoria Secret commercial.?; those two commercials they have very little clothes on also. There is one thing I can say about the Kmart Joe Boxer commercial. They were better dressed then Victoria's Secret ladies. ( at least they had more clothes on )!!!!!!
And maybe if Joe Boxer decides to do shirts and a hoodie.
With Joe Boxer men and their balls on the back of the t shirts or some Hoodies. I think they would go over like hot caks. And I would be first in line
Dustyblond 12/23/13 11:44PM
I can see why your stores are closing you have about. The most rudess people working for you I tried to call coustomer service and they were even worse I have layaway I made payment on line they told me it did not show up it would take two or three days Christmas Eve is tomorrow night I need my layaway and the only way to get it out is to pay the store AGAIN and I don't have two payments to give and wait for a refund of one I have a two year old who has ALL his christmas in layaway and no Christmas what a way to operate a store no more Kmart me
Anonymous 12/23/13 8:40AM
I can't believe a so-called family friendly store would have the guts enough to show a crude commercial like the one for Joe boxer shorts. If you were trying for crude, guess what you made it. It makes me nervous about even going into the store because of what you may be exposed to. I will not be shopping at your store anytime soon and I will tell anybody I talk to not to shop there either or they are supporting pornography. It's hard to teach moral values to our younger generations when the adults don't have any themselves. Highly disappointed .
Anonymous 12/22/13 11:59PM
K Mart you need to take off that commercial with the men in their underwear its very disgusting to have. I am offended by it its not inappropriate commercials to have on at all.
caroline 12/22/13 6:01PM
I cant believe what i just saw on tv with my kids sitting next to me, this is outrageous! I shop at Kmart often...until now. Very poor choice Kmart, im mad and disappointed.
Dad 12/22/13 12:13AM
Joe Boxer offensive marketing of lowest kind. Shows total lack of family values, I won't be shopping kmart for my family.
Anonymous 12/21/13 7:27PM
I was shocked to see your Cristmas Joe Boxer ad on TV. What kind of message are you sending to our young people? Hopefully you will decide never to try to sell a product by having to use sexual undertones!!!
Anonymous 12/21/13 6:44PM
I am personally OFFENDED when I am sitting with my family watching Its a Wonderful Life enjoying a quiet evening and what do we see? A line of MEN in UNDERWEAR JINGLING THEIR BALLS FOR YOUR COMMERCIAL. WTF IS WRONG WITH YOU GUYS!! I have a young boy nephew and can just imagine, like him now, other boys are running around trying JINGLE their balls. You guys are disgusting and I am returning anything I bought this season from you. I would complain to your commercial branch but there is no way to do so. I hope everyone with any sense of family value also boycotts your store. How awful we can't even watch a classic Christmas movie on regular TV without getting offended by a family store. Shame on you.
pissedoffmama 12/20/13 8:16PM
What on earth were you thinking to show that UGLY and DISTASTEFUL commercial trying to sell Joe Boxer's stuff. This is possibly the worse commercial that has ever been on television. The best thing for people to do is either NOT buy Joe Boxers stuff, or not buy from Kmart for awhile. You can't believe that everyone will like it, but show a little CLASS.
unclemone 12/20/13 7:47PM
A long long time customer of Kmart and Sears...NO MORE. The sexual content of the Joe Boxer commercial is unmistakable. Family stores?? I don't think so and you are still playing the commercial over and over, instead of pulling it off the airwaves. How art thou fallen O American commercialism! I hope both chains go out of business.
Anonymous 12/20/13 1:33PM
Kinda ironically funny to see complaints about "joe boxer commercial" , CANT EVEN GO TO A SWIM PARK WITHOUT A DOZEN WOMAN WALKING IN LITTLE MORE THEN UNDERWEAR AS SWIMSUITS. No one says nothing. No concern for teen boys. or around town skin tight jeans, low cut shirts. Make up like a "sex object". No concern from females causing people to stumble. Joe boxer brings them crying
jamesian 12/19/13 4:10PM
In this cell phone, internet google generation, kmart is horribly behind in the times. I frequently look up products on google, explain product and shows stores prices like target, walmart, best buy, home depot...no kmart. I actually looked up a product from recent kmart commercial keurig home brewer. Then had to add at kmart. Kmart site says visit store, no description. Target-huge add same price
jamesian 12/19/13 3:57PM
After going store to store looking for a toddle friendly tablet with Wi-Fi for a 3 year old boy because three different Wal-Mart's were sold out of boys colors. So I stopped at Kmart with only 20 minutes to spare before heading to work. Just like the other three Wal-Mart's they only had girl colors in his age for leapfrog at $89.99 and a Meep tablet that was 6+ age that had Wi-Fi for what I thought $45.99 as that was what the price said in front of the box(s) and next to the same brand accessories. I grabbed the girl one and the Meep and took it to the layaway cashier to ask if they had a boy one in the leapfrog because it was ages 3-9yrs. Lisa informed me that they did not have any in stock. Running around all day and short on time at this point I just decided to go with the Meep tablet. Lisa rang it up and it came up at $119.99. I told her what price I seen when I grabbed it off the self. She called someone to do a price check again running short on time I ran a cross the store with my 3 year old to meet the staff to show her faster. I pointed it out. She looked around and found a spot on another self above with the price tag that read the item that I was getting at $119.99. Clearly it was miss stocked as there was none in the right spot and 2 in the other spot priced at $45.99. I told her that was not right because staff clearly miss stocked the item in the wrong spot. she laugh in my face and said ha ha don't think you are getting that price and "you should of read the tag" I NEVER read small print on a price tag. She then tells me management isn't going to do a thing for me either. My son and I ran back to the layaway cashier and
I ask to see management. Lisa called her down. The 1st thing out of managements mouth when she came around the corner was "WHAT" Really that's how you great a customer and to top it of one that is all ready upset because the last staff member was already rude and now a 15 minute shopping trip just turned into a 25 minute trip and now I'm running late. Lisa told her what was going on and she looks at and say "What do you want me to do?" I said well your staff stocked in wrong that's not right. Her reply to me was. "NO they did not. It was the customers that moved it. Walk around the store and see for yourself" Who tells a customer to do that? Really. Clearly there is a stocking issues but most of all bad customer service issues. Not just from one staff but 2 STAFF members.