Viewing Hotmail customer service reviews
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Hotmail told me that to upgrade security they wanted me to receive a code to gain access to my account in three weeks. If I didn't want to go through this, I could just press 'NEXT'. I pressed NEXT and it allowed access, each time, telling me I had fewer days left. Finally I agreed to their request, and they asked if they could send the code to my old phone umber. I answered that they could send it to my new phone number and they sent a four number code. Next time I logged in, when asked, I entered the four number code. The automated response was that I needed a FIVE number code. So I answered that they should send me the code again. They sent a new code, also FOUR numbers. When I logged in, the automated response once again said I needed FIVE numbers. WTF ???? The next thing they did was to block me from my account and their stupid automated response system just goes around and around in circles. I emailed the address I found online for support and there has been no reply since. Shoddy company, shoddy service, shoddy owner. Dr. S.P.
slam the Gates 3/9/14 3:54AM
Well after contacting my 3rd customer service rep he told me to go to this page....
'We're not ready for you yet
Your 30 day waiting period ends on 4/3/2014. Please continue to wait and we'll send you an email when you can change your security info.
If you've regained access to your old security info listed before, click "I found my security info" to get back in to your account and cancel any changes. Or click "Next" to continue what you were doing.'
I clicked next and got back in to my hotmail account.
Mummy 3/5/14 9:48PM
I am going through the same problem. Hotmail wants to 'upgrade my security info'. After warning me I had 5 attempts to do so, I managed to submit a code. I am now locked out for 30 days..but get this, my 30 days 'end' 04/03/2014. Yet they sent me this info on the 5th! Well DONE Hotmail. I submitted a form to verify my account and received an email to my new gmail account set up specially for this. I was told I had only to reset my password and I was good to go. So I reset my password. Tried to log in but was told I had 'requested' a security info change so I was locked out for 30 days. I tried the option of 'no I didn't request a security info change' (which I hadn't) and was told I needed to log into my hotmail account to retrieve my code to stop the security info upgrade which blocked my account. DUHHH. its some sort of crazy loop. I have contacted customer service twice and the first time it looked as though it was fixed, I was let into my account and tried resigning in...later I tried again and got the same old story. The 2nd time a CSR called DAN did absolutely nothing to even try to understand the situation and was very rude, even though I was polite.
Mummy 3/5/14 9:27PM
Had problems with Hotmail over the last week -they ere demanding that I upgrade my security and asked me if an old email account or mobile number were still valid-the weren't but every time I tried to rectify this problem I couldn't . In the end Hotmail explained that I only had one more day left before they lock me out.They did however explain that I always could terminate my account!!
In desperation I turned to Google and searched for a Hotmail help line. Up popped a ling called 'mchelper.com' who I presumed were affiliated to Hotmail-I shouldn't have.
After 5minutes of online chatting I was told that almost certainly my security had been compromised and that my computer probably had a virus or malware that couldn't be detected, but.... help was a hand- help in the form of a $59.99 bill!. I was told my computer need URGENT attention but they could sort me out and give me peace of mind.
After scrolling a bit furthur down the page I came across a genuine Hotmail help link run from Microsoft -
After clicking on this link I was directed via online chat to remedy my lockout situation with Hotmail.It took a grueling hour but the issue was sorted and the fee was free.
Exhausted Eric 3/5/14 6:19PM
Well - not feeling very hopeful now. After reading these complaints and having those same issues, it appears i will be unable to get back into my account. What a mess
Anonymous 2/6/14 8:00PM
I can't access my email. Says it looks as if someone is using it. How can that be? Please help, I want my Email back
Anonymous 2/6/14 4:33PM
I recently bought an additional computer. It wouldn't allow me to sign in with the password I've been using for 5 years. after screwing around trying too many times it locked me out. This customer is about to get back in if only to delete my profile and go elsewhere. Boo !!
Ken Landsman 1/28/14 2:05AM
I am trying to use my samsung galaxy phone to access hotmail, because I ma using a new device hotmail won't let me in, I have been trying for 2 days now I have follwed all the steps to try and varify my account without success.
Anonymous 1/26/14 3:07AM
I cannot acess my hotmail email at all even though goin thhru all the questionair which i cant remember as it was so long . Is there other way to get back my email password as my urgent emails are all gg thru hotmail. Pls help
Lis 1/20/14 2:51AM
how to recover my email?everytime i open it says that it seems someone is using my account but in fact im just the only one using it....Please help!!coz its a business email, i badly need to recover it..
Anonymous 1/14/14 5:52PM
my id is blocked , i cannot access my passward or id in hotmail,
tahirk11 1/4/14 10:16PM
You suck! I need to exit my hotmail page and nothing happens. I called you and you would rather me struggle with a chat to person who cares nothing of my plight. Just represent your company with real human voices and the world will spin much more smoothly. Thanks but no thanks.
Anonymous 11/22/13 10:34AM
Hi im in a different country.
There is no roaming on my mobile phone.
my Out look access is blocked due to a different "location".
I cant receive the passwords on the phone as i have no roaming on my mobile.
Im here for business and i really need my email
Anonymous 11/16/13 9:53AM
I am fuming.... I have been trying to access my hotmail account for weeks, every time I type my password in it says it's wrong and the same with security question. This is now really starting to get to me as my fb app has logged me out too and I can't remember my password, there's no way of resetting it as it goes through your emails which won't let me log on!!! I have very important messages on fb that need my attention today.... WHAT ELSE CAN I DO????
Km 11/13/13 12:21AM
There must seriously be something wrong here. It says my password is not right. Then, when I fill out the questionaire with all the information I have available to me, it says I have not provided a sufficient amount of information. What a load of crap this is.
There is seriously something wrong here and I don't see any fix coming up.
I really like how when you call the number, they tell you to sign in to the support website for assistance. Alright genius, if I had my sign-in information, I wouldn't need to be going to your website!
Thankfully I have my account linked to my phone so I can still access it that way. Does anyone know how to change your password from an iPhone?
Anonymous 11/5/13 11:25AM
my password doesn't work ,now u want me to pay to see why ,I just set up my Hotmail account.Is this a scam
ji 11/3/13 1:24PM
I got locked out of two Hotmail accounts which I have (had and linked)for over ten years because I went to a wedding in another state and tried to log on at the public library in order to access my FLIGHT INFORMATION which was emailed there. After putting in the captchas answering my security questions,giving email addresses and subscriptions,names of folders ect. I am completely denied access because I neither have a cell phone for them to text a code to nor did I set either account up with a correct birthday because that is not in my opinion secure or anyones business. I am pissed, I now cannot get into any of the websites includeing my student loans, linked in, job hunting sites, ect even locked out of FB. Also, I HATE THE OUTLOOK APPROACH. Apparantly Hotmail, msn, Microsoft, whatever don't give a damn.
Anonymous 10/28/13 3:44PM
terrible customer service.
MSN has really dropped the ball. this needs attention. you blocked ME from my HOTMAIL after you allowed a hacker in. you pretend to have a way to resolve the problem. then tell me I DON"T know what the name of my 1st pet was. MSN promised a response with in 24hrs. they lied.
terrible customer service.
Anonymous 10/27/13 7:33PM
this is absolutely screwed. went to my regular hotmail account, said my current password didn't work, so i had to answer all these qts in order to get back into it. Hotmail then emailed me and told me my answers weren't good enough, so i had to do it again. Finally! it let me re-set my password, only for me to find once i reset it, it didn't take me to my inbox or anything. so then i had to RE-SET it again, this time with a different password. tried that to login, again, no luck. Luckily, i have an ipad so i tried to login in there, finally it worked, and i got in to see my acct last nite, however once i tried to login again this morning ( this time on a different computer, it said my password wasn't correct! So now i have had to re-enter all the info again and wait to see if they will accept who i am on that basis, but now hotmails telling me i have exceeded too many times to login and retrieve my acct, so they have suspended it and i have to wait until tomorrow to try again. ! WTF is going on ?? I have a good password, and it keeps kicking me off!!
lushiss 10/22/13 5:52AM
HOTMAIL- MICROSOFT!!!!!! HELLO!!!!!
I am trying to get in to my account for days and I cannot." What Is Going On"??? I Have Read The Comments Of The Other Account Holders That Have Written You for the past 2 Weeks and Nothing Is Being Done for All The Account Holders
( Like Myself) In Weeks . With No Replies From Your Offices At All.
I am trying to get in to my account for days and I cannot with my Password.
You Are Ignoring To Fix The Problem For The Account Holders and Letting Others Hack In To Our Accounts and Taking Our Identity. Then We Cannot Get In To Our Accounts.
No One Has replied Back From Your Offices To Any Of The Account Holders. Hotmail "You Need To" Get This Software Of This Program In Hotmail Fixed Now .!!!! Nothing Has Been Reported By Your Offices To The Media.
So You Are Just Letting Hackers In To Our Accounts and Using It For What Ever They Want and Taking Our Identities At The Same Time. Because If There Was A Problem Coming From Your Office. It would Have Been Reported By The News/ Media To Inform Us Obviously!!!! You Have Not Read Any Of The Complaints Or Have Looked In to The Website To See The Problems That The Account Holders Are Having Like My Self. No One Wants to be an Identity Theft Victim. You Are Suppose To Keep Our Accounts Safe!!!!! This Is Very Rude On Your Part.
Where is Your Technical Support / Customer Service Team?????
We Want It Fixed Now!
firstname.lastname@example.org 10/21/13 8:54PM
someone has hacked into my hotmail account and i can not get into it and it is pissing me off very much i want it fixed in 48 hours
louise 10/20/13 11:41PM
I have also been locked out of my hotmail acct. I may have considered being hacked but from looking at the comments left on this site that now seems unlikely and seems more likely that your system has malfunctioned. The support questionnaire was not helpful in the slightest and was extremely irritating and even though I entered like four passwords that have been used on that acct and listed folders that had been created it told me I had insufficient information. I really need into this acct
email@example.com 10/17/13 8:03PM
Good day, I have been locked out of my email address for some time now and i have been trying to get back in. There are some pertinent emails there that i need to retrieve and start using the account again. please i hope you can help it's extremely important to me. keep getting that email does not exist
firstname.lastname@example.org 10/16/13 9:51PM
i suggest you get a lawyer hotmail will not help me someone hack in to my emails accounts and took my identity and still they will not help..
Anonymous 10/11/13 7:38AM
My account has been hacked and I have no way of filling out the security information because I can't remember whoI have sent e-mails too and I can't get a live person, this is frustrating. Is someone working on this?