Viewing Hotmail customer service reviews
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You suck! I need to exit my hotmail page and nothing happens. I called you and you would rather me struggle with a chat to person who cares nothing of my plight. Just represent your company with real human voices and the world will spin much more smoothly. Thanks but no thanks.
Anonymous 11/22/13 10:34AM
Hi im in a different country.
There is no roaming on my mobile phone.
my Out look access is blocked due to a different "location".
I cant receive the passwords on the phone as i have no roaming on my mobile.
Im here for business and i really need my email
Anonymous 11/16/13 9:53AM
I am fuming.... I have been trying to access my hotmail account for weeks, every time I type my password in it says it's wrong and the same with security question. This is now really starting to get to me as my fb app has logged me out too and I can't remember my password, there's no way of resetting it as it goes through your emails which won't let me log on!!! I have very important messages on fb that need my attention today.... WHAT ELSE CAN I DO????
Km 11/13/13 12:21AM
There must seriously be something wrong here. It says my password is not right. Then, when I fill out the questionaire with all the information I have available to me, it says I have not provided a sufficient amount of information. What a load of crap this is.
There is seriously something wrong here and I don't see any fix coming up.
I really like how when you call the number, they tell you to sign in to the support website for assistance. Alright genius, if I had my sign-in information, I wouldn't need to be going to your website!
Thankfully I have my account linked to my phone so I can still access it that way. Does anyone know how to change your password from an iPhone?
Anonymous 11/5/13 11:25AM
my password doesn't work ,now u want me to pay to see why ,I just set up my Hotmail account.Is this a scam
ji 11/3/13 1:24PM
I got locked out of two Hotmail accounts which I have (had and linked)for over ten years because I went to a wedding in another state and tried to log on at the public library in order to access my FLIGHT INFORMATION which was emailed there. After putting in the captchas answering my security questions,giving email addresses and subscriptions,names of folders ect. I am completely denied access because I neither have a cell phone for them to text a code to nor did I set either account up with a correct birthday because that is not in my opinion secure or anyones business. I am pissed, I now cannot get into any of the websites includeing my student loans, linked in, job hunting sites, ect even locked out of FB. Also, I HATE THE OUTLOOK APPROACH. Apparantly Hotmail, msn, Microsoft, whatever don't give a damn.
Anonymous 10/28/13 3:44PM
terrible customer service.
MSN has really dropped the ball. this needs attention. you blocked ME from my HOTMAIL after you allowed a hacker in. you pretend to have a way to resolve the problem. then tell me I DON"T know what the name of my 1st pet was. MSN promised a response with in 24hrs. they lied.
terrible customer service.
Anonymous 10/27/13 7:33PM
this is absolutely screwed. went to my regular hotmail account, said my current password didn't work, so i had to answer all these qts in order to get back into it. Hotmail then emailed me and told me my answers weren't good enough, so i had to do it again. Finally! it let me re-set my password, only for me to find once i reset it, it didn't take me to my inbox or anything. so then i had to RE-SET it again, this time with a different password. tried that to login, again, no luck. Luckily, i have an ipad so i tried to login in there, finally it worked, and i got in to see my acct last nite, however once i tried to login again this morning ( this time on a different computer, it said my password wasn't correct! So now i have had to re-enter all the info again and wait to see if they will accept who i am on that basis, but now hotmails telling me i have exceeded too many times to login and retrieve my acct, so they have suspended it and i have to wait until tomorrow to try again. ! WTF is going on ?? I have a good password, and it keeps kicking me off!!
lushiss 10/22/13 5:52AM
HOTMAIL- MICROSOFT!!!!!! HELLO!!!!!
I am trying to get in to my account for days and I cannot." What Is Going On"??? I Have Read The Comments Of The Other Account Holders That Have Written You for the past 2 Weeks and Nothing Is Being Done for All The Account Holders
( Like Myself) In Weeks . With No Replies From Your Offices At All.
I am trying to get in to my account for days and I cannot with my Password.
You Are Ignoring To Fix The Problem For The Account Holders and Letting Others Hack In To Our Accounts and Taking Our Identity. Then We Cannot Get In To Our Accounts.
No One Has replied Back From Your Offices To Any Of The Account Holders. Hotmail "You Need To" Get This Software Of This Program In Hotmail Fixed Now .!!!! Nothing Has Been Reported By Your Offices To The Media.
So You Are Just Letting Hackers In To Our Accounts and Using It For What Ever They Want and Taking Our Identities At The Same Time. Because If There Was A Problem Coming From Your Office. It would Have Been Reported By The News/ Media To Inform Us Obviously!!!! You Have Not Read Any Of The Complaints Or Have Looked In to The Website To See The Problems That The Account Holders Are Having Like My Self. No One Wants to be an Identity Theft Victim. You Are Suppose To Keep Our Accounts Safe!!!!! This Is Very Rude On Your Part.
Where is Your Technical Support / Customer Service Team?????
We Want It Fixed Now!
email@example.com 10/21/13 8:54PM
someone has hacked into my hotmail account and i can not get into it and it is pissing me off very much i want it fixed in 48 hours
louise 10/20/13 11:41PM
I have also been locked out of my hotmail acct. I may have considered being hacked but from looking at the comments left on this site that now seems unlikely and seems more likely that your system has malfunctioned. The support questionnaire was not helpful in the slightest and was extremely irritating and even though I entered like four passwords that have been used on that acct and listed folders that had been created it told me I had insufficient information. I really need into this acct
firstname.lastname@example.org 10/17/13 8:03PM
Good day, I have been locked out of my email address for some time now and i have been trying to get back in. There are some pertinent emails there that i need to retrieve and start using the account again. please i hope you can help it's extremely important to me. keep getting that email does not exist
email@example.com 10/16/13 9:51PM
i suggest you get a lawyer hotmail will not help me someone hack in to my emails accounts and took my identity and still they will not help..
Anonymous 10/11/13 7:38AM
My account has been hacked and I have no way of filling out the security information because I can't remember whoI have sent e-mails too and I can't get a live person, this is frustrating. Is someone working on this?
Anonymous 10/9/13 6:09AM
Why do I need a security code to get in to my e-mail? I need to access it, now, it will not let me in. I have given two e-mail addresses and two phone numbers to get the code, haven't received anything yet. Am now listening to dreadful, ahhhh, music
Anonymous 10/2/13 7:06AM
Well I see I'm not the only one. I can't get in my hot mail either and there for can't get onto my face book and all the recover ur account crap is def not helpful. This is very frustrating.
Anonymous 10/1/13 10:40PM
what have happen so many hotmails have been hack, didnt hotmail stuff do anything yet even my alt hotmail got hack worse of all my facebook got hack too. i think all this is all link, some of my friends also have the same issue as me :( cant do anything
ANY ONE CAN HELP
Anonymous 9/27/13 6:00PM
I am at my wits end, does anyone know a number I can contact to speak to a real person. My account has been hacked my recovery submission form has come back twice now saying I'm not the real owner because I haven't provided enough information. I'm currently studying and I genuinely need access to me documents. I have searched the internet for just one number and I can't find anything. SOOO FRUSTRATED
Anonymous 9/19/13 7:41PM
I've been locked out of hotmail because I've been hacked, i tried filling out info as best as I can to get code and tried to get of sent to an alternate email. I still haven't received anything in the alternate email and now I've lost a bunch of documents and information which is very important to myself and my business. I have seen that this has been happening to many hotmail users so I have no hope in I will be helped in my situation. Im basically informing you I will never use hotmail again and will never suggest to any one wanting to start an email address to hotmail.
Anonymous 9/14/13 8:53PM
I have been locked out of my Hotmail account today. It tells me my Your account has been temporarily blocked!!! Please help!!!
steven 9/12/13 6:36AM
We've received the recovery request for your Microsoft account ---@hotmail.com. Your issue number is:
I have tried this twice and both times failed.
How the hell do I get passed your security if I can't remember things like peopleâ??s email address or subject lines? Are you seriously thinking everybody has a good memory?
How do I know you are who you say and you want my password, what sort of idiotic question is that?
My wife and I have been good customers of yours since last century. I have some important material I need access to.
I suggest you look at your practices, get real and get me reinstated so I can download material I have put in your trust and go somewhere else. Why don't you have an email address to contact? don't you trust the system either? See your contact info below.
Tony 9/8/13 7:39PM
I Can't Believe That Hotmail, Outlook, Microsoft Have No Human Beeing To Help Us In Case Of Problem. My Email Account Is Blocked For More Than One Month Now And Filling Application Again And Again. I Gave All The Informations And Details And They Judged That I Am Not Owner Of My Own Account ?!!
My Data Since 10 Years All Gone???
Incredible And Disgusting
vanessa madi 9/4/13 3:01AM
I am so disappointed with hotmail,they locked my account because someone jacked my account.I have fill out information and still no one keep intouch to let you know what is going on with your account.
Anonymous 9/3/13 7:29PM
I have been locked out of my Hotmail account for over 5 days now. It tells me to put in an alternative email address and then I do and it still does not work!!! I have too many attempts and it locks me out!!!!! I have also tried over and over to get in!!!!!! Please help!!! This email is very important to me!!!
afiesha 9/3/13 5:17PM
I suddenly tried to sign in today 9-2-13 and it asks for a security code; it asks for an email to send the code to; then, i tried the code and it didn't work; it is my primary account; what is going on and how do you solve the problem? what is microsoft doing? gmail and yahoo have never done thiS!!!!!!