Viewing Hertz customer service reviews
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My insurance set me up with hertz today for a rental since my car was going for a repair. Talked to hertz employer at 10 AM to reserve. Just before leaving for that location in Houston, called him exactly at 1:23 PM telling him I'm on my way and will be there in 20 min which he told me that he's waiting for me. When I reached there the place was closed and the guy had gone all the way to the airport to pick some cars up. The hertz number went directly to this other branch who told me he'll be back in 20 mins. Waited there for 45 mins then left for the dealer ship to drop my car since he didnt show up. Waited there for more than 2 and half hours and kept calling them and they kept saying he'll be there in a few minutes. Finally he came at 4 40. When I told him what the hell took him so long his first answer was and I quote " Im gonna get you the car and you can go home that what you want dont you"? This really pissed me off and I told him Im gonna write a lettle and complain about you and he immediately pulled the car to right and went off to the other direction saying im gonna take you to this other location to give you a rental. My friend in the back was gonna call the police since he forcefully took us when we kept shouting that take us to the same location because we don't know where your taking us. He took us to this other location where the manager seemed like his best friend and he told me go ahead complain to him. I didnt say anything since I didnt wanna waste my time because the manager wasnt gonna take any action since the guy himself was a manager of the other branch. Im gonna blog all around the internet about this most PATHETIC SERVICE you guys have. Im NEVER gonna do business with you guys again.
Qazi Waleed 3/6/14 5:20PM
I recently called Hertz relating my rental, I help my dad get a car since he doesn't know how to use the site, When I got him the reservation I was given the option to put down the name of the driver and I put my dads name because I am not the driver, plus my dad is the one with the credit card and the AAA discount, instead my name is on it and now we are stuck and now one will help us. When I called Hertz and asked please help they kept saying thats not our problem, I said please what options do you have to help out because this is the only way without loosing the car rental, they transferred us to the supervisor and we talked to the supervisor and they came out telling me this witch was one thing that made me realize to never go with Hertz again as a rental, you are deaf and stupid you don't understand, I started to feel like I was getting insulted and they said you know what I am going to hang up and that is what they did, they hung up and never helped, now we are begging for help
Butter 3/2/14 12:45AM
Rented a car last night in Orlando. I had prepaid it through AAA and after standing in line for 45 minutes we finally got up to the counter. There were only 3 customers in front of me and two agents at the counter. Then it was another half hour to get the car. First we almost had to argue with the agent that I had more than enough insurance and didnt want all the other add ons they offered. Then they didnt have the vehicle I had prepaid for and tried to upgrade me from a chev equinox to a mercedes s550. While I'm at the counter, two other Hertz employees came out of the back room. The agent I was at said "I need to take my break, can someone cover for me' it was 11PM and they close at midnight. The other two employees could have come to help out, they werent just the person who greeted us at the beginning of the line. I'll never rent from hertz again. Watched the Avis line next to us with more agents and the time from when they got in line to the time they left the counter was aprox 20 minutes. I should know I stood there and timed it after we all were getting frustrated.
Anonymous 2/27/14 11:10AM
Rented a car in St Croix. We had locked our keys in the trunk. Hertz sent one of their workers out to unlock the car. Instead of simply unlocking the trunk to remove the key, he instead went right to the drivers side door, thought that was odd. We mentioned to him again that the keys were in the trunk, he then opened the trunk and went on his way. Within an hour later, after we came back from lunch at a restauran our car had a window smashed and our belongings were stolen. It is a little odd that he was the only person that knew what was inside the vehicle. Note, that we are assuming, but it is just too coincidental that we were on a part of the island were there had been no previous reports of crime there. We then contacted the Hertz dealer and they acted like it was no big deal. The customer service was insulting! They did not understand what it was like to have everything you had with you stolen! I would reccomend you think twice before you book with Hertz. I know I will never even dream about renting from them in the future.
#IRATE 2/24/14 11:24AM
I will never attempt to rent a vehicle from Hertz again Buffalo airport. We went in to pick up a Chevy suburban for our trip to Florida. We were leaving the next morning!! We were told that the supervisor Savannah did not pass along the information about the bigger vehicle we needed and there were none available. The then told us the person who was suppose to take care of us TJ called I sick and did not forward any info. Then they said we would have to come back in the morning and SEE if there was a vehicle for us really!!! then they left us standing there with no help no compensation, absolutely clueless staff, I sent the manager a email and she didn't even bother to respond. REAL PROFESSIONAL!!!. Now mind you this was a rental that was going to be over $1000.00 and nobody had a clue. Went next door to AVIS got what we needed they matched the price and within 15 minutes we were on our way. OH we even left the Avis employee a $40. tip they were awesome Hertz should take some lessons from them.
irritated in Buffalo 2/23/14 7:17PM
I visted Hertz Rental Car at Memphis Airport on 2/19/13 It was the worst!!! First thing they charge my credit card and told me that it was decline and come to find out the credit card company had an approved authorization crazy!!! I waited for two hours to even get that straighten out. They refused to take my Debit card finally after getting they straighten out they had no cars.. it was crazy no member of management would even come out to address the line of customers waiting on cars.. Customer service was wack!!!through it all the Customer Service Rep **Chris** who worked by himself to tackle all the angry customer was Oustanding Kudos!!to Chris..
Very Agitated 2/20/14 2:38PM
I have never dealt with such incompetence in my life starting with the pickup of my vehicle. They not only screwed up my reservation, the rental agents were the worst to deal with. They also put the hold and the rental fee on the wrong cards, I specifically told them which. When I brought this to their attention, it was not corrected. I have spoken to them once since then, emailed them twice and contacted Hertz Customer Service who assured me this would be taken care of. It's been a month, I'm still waiting..... Do not waste your money on this crappy company, there are plenty of other rental agencies. Go somewhere else if you want good service.
christine 2/12/14 11:35AM
i would never rent a car from hertz on ninth street in stroudsburg pa ever again. there customer service reps were rude and did not attempt to rectify my messed up reservation. the service rep on the phone was even worst she completely screwed up the reservation. And even though I was eligible for a two car upgrade they refuse to honor my upgrade and only offered a one car upgrade. i am totally disappointed with the company and feel let down, that they would loose a loyal customer over an upgrade.i really think that hertz should retrain there reps. no rep should ever tell a paying customer that " the truth is that the company looses 20.00 dollars if they give you the upgrade and "that these cars don't stay on the lot too long". those words just cost hertz my reservation for 350.00 and my cousins reservation for 400.00. So now i ask hertz was it worth saving those 20.00? I dont think it was !
Anonymous 2/4/14 8:20PM
I rented a vehicle through hertz, because this is where my ins sent me, i work out of town because of my profession ignoring the fact that i had to come back to Illinois to swap cars 2x then the fact that when i got the rental they took my credit card did NOT put it on file, and KNOW they r harassing me, because im working out of town when i called to make payment the guy told me i had to call back.so unprofessional i have to many friends and business partners with hertz gold membership i am going to share this horrible experience with
pissed 2/4/14 5:24AM
All too often customers are quick to lodge a complaint or write a nasty review of a business if they have a negative experience or issueÖ. They often donít take the time to offer praise or give positive feedback for great experiences when it is rightly due. Well after the past 24 hours and a not so pleasant experience with Enterprise, Iím happy to report that within a matter of a few minutes, Hertz was able to provide me with the car rental services that I was in need of. They even went above and beyond what I would have expected of them.
My insurance company set me up a reservation with Enterprise for a particular class of vehicle. When I got to the branch, I was told they didnít have it and they charged me more for a higher class. I spent the next morning and afternoon calling multiple branches trying to locate a sedan so that I could get in the vehicle that State Farm had approved. The branch I rented from never called me as they were supposed to when another vehicle came in. When I called them later in the day to check in and repeat what State Farm had said - suddenly, they had a sedan available for me, but couldnít hold it so I would need to come right then. I was aggravated that they didnít let me know about the vehicle and had every intention of returning it in another city the next day when I was near another car rental place that I could give my business to. I was searching for a Hertz to go ahead and get it arranged and was surprised that they now had one in my city. It was about 4:50pm when I called and asked about a 4 door sedan. I was told they had one available to rent that day. I was so excited and then I asked what time they closed and was told 5pm. I explained the situation with Enterprise and was going to reserve it for a pickup tomorrow when Brandon told me to go ahead and call State Farm to get it switched over, he would stay late and wait on me to come and get the car. When I got to his office, he was extremely polite and helpful. He worked everything out with State Farm for me, and even went as far as to follow me to the Enterprise office, to return their car. I made it a point to let them know that I had rented from Hertz when I was asked about needing a ride home. I took satisfaction in being able to say no, that they were in the parking lot waiting on me as they also ďpick you upĒ. By the time we got back to the Hertz office so Brandon could get his car and head home it was 6pm. It was freezing cold and Iím sure he had already had a long day. He was so nice and made it such an easy, pleasant experience. I will never rent from Enterprise again and Iím happy knowing that Hertz now has an office in my town. They will always get my business, hands down.
asheATL26 1/23/14 6:51PM
Unbelievable how poor things are run with this company. My boss rented a car for 2 days, but got a nasty letter in the mail a week later saying that he hadn't returned his car. They were attempting to charge $700 for a 2 day rental...when I called they said they had 'found it' in the lot, so the case was closed..and a rep who checks cars for activity told me the car hadn't moved from their lot since he returned it, until a week and a half later...you would think they would refund that charge as fast as they accused him, but no. After repeated calls and emails that didn't get a response (Karen @ Minneapolis airport), I finally spoke to someone today who said 'yes it was corrected 2 weeks ago...didn't anyone contact you?' Seriously?
dg 1/22/14 7:36AM
I went into the Hertz location at 67th
And Western in Chicago, Il. I thought customers
standing in you face would take presidency
over other things your doing. Not at this
location. I had to wait almost 10 minutes while
she completed other things and talk on the
Phone, then try to switch the car we had agreed
to rent after finally waiting on me. Upon returning
the car, it's no on
there. The customer already waiting said she
been there 20 mins. Just because I'd had
such a bad experience, I thought I should call
to check my card and sure enough a $300.00
dollar charge posted to my card when I paid
cash when I dropped the car off. To add
insult to injury a supervisor Mandy at the above
CS# tells me she can see the credit back to
My credit card however, my local location
will have to call my card company and tell them. Again
when I call that location another location
Picks up to say their out of the office.
I'll never do business with these people again.
Obspencer 1/17/14 11:08AM
Hertz was a NIGHTMARE for me. The charged me $700 for a 3-day rental. My car was only driven to and from work for 3 days and returned Friday. Saturday morning I had a random unexplained charge for $124. Sunday morning ANOTHER charge for $124 with no explanation. Nobody in customer service can help me until Monday, but they can easily steal money from me and give no explanation why throughout the weekend. I am totally disgusted with this company and DO NOT RECOMMEND IT.
samantha112 1/12/14 10:28AM
This is not a specific customer service number its just Hertz regular 800 number press 7 for customer service
Anonymous 1/7/14 9:04AM
Relax it's OK hertz is a great company call the billing department the number is available online all funds will be released in 4days
Anonymous 1/6/14 4:20PM
I will never rent from hertz again. I have multiple, over $750, in pending charges from hertz. I'm only supposed to have $376, including the $200 holding fee. The people at the front desk couldn't tell me why, they just continued to explain to me how pending charges work....which was not my concern. Apparently the system does this sort of thing regularly. I also left my ski jacket in the back of my rental, I tried to call within 20 minutes of dropping the car off. I couldn't get in contact with a person so I decided to just drive back and pick it up. I came back about 6 hours and my jacket was gone and the car had already been rented again. It wasn't in their lost and found or the Dropbox. The staff is extremely rude, while I was asking about these pending charges/jacket the employees, including the one helping me, were preoccupied trying to figure out what kind of television one of the ladies working should purchase.
Anonymous 1/6/14 11:22AM
Major problem with Hertz rental in Charlotte.
I rented a car from Hertz, Charlotte airport from Dec. 22nd 2013 through to Dec 28th 2013. I returned the car at 4.15pm on the 28th to Hertz at the same location. I parked in the rental return lane. At the return there were no Hertz people on the lot so I recorded the time, mileage and gas level and left the key in the ignition. The gas tank was empty as per the rental agreement. I went to the rental counter but there was also no one on the counter and a long line up of people also waiting for an agent. I could not find an express return box so after waiting for some time I left to catch my plane. I tried to call the location to tell them I had returned the car but I could not get through the system. On Jan 03 I got a call from the Vehicle Recovery Center saying the car had not been returned and to call them back .Tried several times on Jan 03. Finally after waiting for 45 minutes I got through to a person called Chris, explained what had happened he said he would attend to the problem. I also called customer service and they said they sent an E-mail to close out the rental. I also sent an E mail myself to the customer service.
On January 05 I noticed pending payments accruing to Hertz on my Amex. which appeared to be for days after the 28th. I blocked the payments and called the customer service again. They said there was a hold on my account since the car had not been returned. They said to call the location direct and tell them to close the account out. I explained the number I had did not get me through to the rental car at Charlotte. The customer service agent gave me two numbers to reach them and connected me to one of them. This number went to someone in HR of an unknown company. I called the second number and this went to a private mail box. Finally, I called the number I had tried previously and this returned me to the customer service who said they would send an Email to the Charlotte location to close out the account and I should get a receipt by E mail. Meanwhile she said Hertz has put a lock on my account and was taking steps tor recover the car. Well I have not received a receipt or a response to any Email other than an automatic response that the E-mail was received. Hertz is still trying to bill my Amex every day.
I have no idea how to get out of this loop. Does anyone have any suggestion? This is the worst experience I have ever had in almost 40 years of business and personal travel. I normally do not rent from Hertz and obviously will never do so again but need to find a solution to this problem
Jim 1/6/14 9:12AM
Hertz had a terrible situation occur on Monday, December 16th, 2013. Was at the office located on Woodward Ave, btwn 12 & 13 mile Rd in Detroit. Location had sent people away with reservations all day & told them to return that evening because they had no autos. When I arrived about 5:30 pm, there were about 8 people in line and still no cars. The mgr was gone & store left to a newcomer, who had only been there about 2 weeks & couldn't fully use the computers. Nearly everyone had to be sent away. Never a big Hertz fan in the first place, although I used them a couple of times this year. After this experience with my friend, will never now use them.
Ron 12/18/13 1:12PM
I will never rent from Hertz again 1st car not roadworthy - no headlights so we were forced to walk after dark. Love flying to Dallas to walk to a Waffle House then after numerous calls and constantly put on hold I finally found a rental in Mesquite, they couldn't fix the headlights so they traded cars. Now I have my money tied up for over 10 days while they research previous users toll charges. I should have gotten a day free since the car was not drivable after dark, and thanks for spending the last hour with me while I attempted in vain to correct your billing error. NEVER EVER will rent from them again
Anonymous 12/9/13 10:22AM
we went to the downtown htfd office to pick up a rental we reserved a week earlier only to be told there were no cars !! Then we were told if you want a car go to Bradley Airport 25 min away!! We get to Bradley get a car only to find the car completly trashed took it any way desperate at this time now 1 hour later to be done already get back to htfd 25 more min and car is making noise back to airport we go 25 more min get another renter only make it to exit of hertz car brakes are squealing and some kind of exhaust noise turn around back to the customer service desk was told by the lady to drive car till it warms up and noise will go away finally given another car 20 more min have past get on high way attempt to adjust mirrors to see and find out driver side dont work!! Well of course back to Hertz we go 20 more min called while in route spoke to vincent whom assured us he would rectify this when we arrived inspite of all that happened allmost 3hrs later Vincent was true to his word he got us in a car that fit our expectations of a rental. Thanks to Vincent the day was saved without his assistance this would have been the last visit to hertz which we use regularly. I work in customer service and understand things happen its what you do about it that matters even more .i help clients to book reservations,RENTALS and what ever else they need all over the US so the potiential to not only lose me and my husband as clients but a unknown amount of potiential customers could have been lost. Thank you Vincent for saving the day and saving Hertz from losing a large amount of potiential customers i do suggest they look at their schedule for weekends to enssure things are done properly and in a timely manner. Thank you Vincent
Anonymous 12/3/13 10:37AM
You completely overbooked at the West 95th (NYC) office. We waited close to two hours. You never should have taken our reservation.
HOWEVER, DESPITE BEING INCREDIBLY LATE TO THANKSGIVING, YOUR STAFF IS INCREDIBLE. THE MANAGER WAS SUPERB. THE POOR PEOPLE BEHIND THE DESK, WHO WERE SCREAMED AT BY EVERYONE, WERE PATIENT AND KIND!
They saved your ass. Don't apologize to me. Tell them!
email@example.com 11/28/13 11:39AM
So I Reserved A Rental For Nov 8th And Didnt Qualify For The Rental Because Of My Credit Even Though I Did Not Get The Rental They Still Charged My Card Of $78.30 These Ppl Are Rip Offs I Will Never Recommend Them To Anyone Ever Again I Will Be Taking Them To Small Claims Because Of This.
tijuana101 11/15/13 11:50AM
I rented a car in Santiago Spain. First the unidentified clerk told me to pick the car up at the airport far from my Hotel. The clerk I went to in Santiago told me he would adjust the contract since I was sick and could not pick up the car on the date contracted. This was over the phone verbally from my Hotel in Santiago 3 days prior to pick up. When I got there the Hertz computer wouldn't alow Richard to NOT charge me the extra day. Thieves
Marc 11/4/13 1:53PM
I've made a complaint to Hertz Italy a week ago and have not heard from them... I'm afraid they would just ignore me? I had a very bad experience with Hertz and I wonder what I can do if they really ignore my complaint. Any idea folks?
CK 10/28/13 10:30PM
never again will I rent from hertz! after standing me up (having no car) on my car rental location in san Francisco, directing me to another hertz that had no car, and a too much hassle to list, complaining to them, got a lousy e mail apology and a promise of $100 of hertz coupons i'd never be using that I NEVER received